Overall sentiment across reviews for Frontier Rehabilitation and Extended Care Center is markedly mixed: many reviewers praise specific departments and individuals while a significant portion report serious operational and safety concerns. The dominant positive themes are a strong rehabilitation/therapy program, numerous caring and long-tenured staff members, a family-like atmosphere with robust activities (especially pre-COVID), and generally clean, well-kept rooms and outdoor spaces. Multiple accounts describe compassionate nurses, CNAs and social workers who facilitate successful discharges home and who go “above and beyond” for residents and families. Admissions, rehab and social services collaboration and an open-door administrative approach are highlighted in several positive summaries, and some families report quick, helpful front-desk and administrative interactions. Activities such as music, book clubs, garden club, birthday and family meals, and outings were frequently cited as meaningful to residents’ quality of life.
However, the reviews also surface a number of recurring and serious concerns. Staffing consistency appears to be a central issue: reports of understaffing, slow or unacceptable call-light response times (some describing waits up to an hour), missed showers, and residents left in soiled garments indicate gaps in daily care. Several reviewers detail incidents suggesting neglect — for example, urinary bags left loose with a resident in urine for an extended period, missed vitals, and residents not being fed or denied dinners. There are multiple allegations that two-person lift protocols and individual care plans are not followed because of insufficient staff or unwillingness to assist, raising safety issues for residents needing higher-acuity care.
Medication management and clinical coverage are another area of concern in the reviews. Specific examples include delayed injections for blood thinners, blood tests and laboratory services not being performed on weekends or holidays, physicians not being present until discharge, and medications being filled despite explicit family requests not to. Some reviewers describe confusing or misleading communication about prescriptions and transfers. These issues combine with reports of poor after-hours phone responsiveness, unanswered calls, and a case manager frequently in meetings and unavailable, creating a pattern of communication breakdowns that families find distressing.
A striking pattern is the wide variability in staff behavior and quality: many reviewers praise individual staff members and the therapy team as outstanding, while others report rude, defensive, or even abusive conduct from CNAs or nurses. A subset of reviews goes further to allege management inaction when abuse or misconduct is reported, including reports of firing or retaliation against staff who raised concerns, missing documentation or “disappearing” incident reports, and a perceived lack of accountability. These allegations, though not uniformly reported, are severe and contrast sharply with other accounts of attentive and heart-felt service.
Dining and amenities receive mixed feedback. Several residents enjoyed meals and commented on adequate variety, but an equal or larger number described food as bland, unappealing, or omitted entirely. The physical facility is repeatedly described as clean and well-maintained, but also older or dated in appearance. Activities and community life are strong selling points historically, with many families noting the positive impact of music, crafts, outings and social events, though some reviews imply that COVID curtailed previously robust programming.
COVID-era experiences are mixed: some families express gratitude for protective measures and supportive staff during outbreaks, while others recount heartbreak during COVID infections and slow clinical responses. The rehabilitation department consistently emerges as a major strength: reviewers repeatedly credit therapy teams with tangible functional improvements and successful transitions home. Admissions, social services and certain administrative staff get commendations for coordination and openness.
In conclusion, Frontier appears to offer excellent rehabilitation services, many compassionate and dedicated staff members, and meaningful community activities — all within a generally clean environment. At the same time, reviewers repeatedly raise concerns about inconsistent staffing, failures in daily care (hygiene, bathing, toileting), poor communication and supervision on weekends/holidays, medication and clinical management lapses, and troubling reports of neglect or abusive interactions by some employees. The facility seems to have pockets of excellence alongside systemic reliability and accountability issues. Prospective residents and families should weigh the demonstrated strengths in therapy and some staff against the frequency of staffing, safety and communication complaints; asking specific questions about staffing ratios, weekend clinical coverage, medication protocols, two-person lift policies, incident reporting, and recent corrective actions by management would be prudent before admission.
