Frontier Rehabilitation and Extended Care Center

    1500 3rd Ave, Longview, WA, 98632
    3.5 · 86 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Kind therapists, poor management, neglect

    I found the rehab outstanding and many therapists, CNAs, and staff genuinely kind-clean, homey rooms, good activities, and helpful therapy made a real difference. However, poor management, chronic understaffing, and ignored care plans (including failure to provide two-person lifts) produced slow call responses, missed meds, neglect, rude staff, vanished reports, and even retaliation when I complained. I would not trust this place for heavy or long-term care, even though some employees clearly go above and beyond.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.47 · 86 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.6
    • Meals

      2.1
    • Amenities

      4.5
    • Value

      5.0

    Location

    Map showing location of Frontier Rehabilitation and Extended Care Center

    About Frontier Rehabilitation and Extended Care Center

    Frontier Rehabilitation and Extended Care Center sits at 1500 3rd Ave in Longview, Washington, and it's a nursing home facility with up to 140 licensed beds for people who need short-term rehabilitation or long-term care and support. The place belongs to EmpRes and is operated by Evergreen, and the team there tries to help people feel at home with a warm and friendly staff in a peaceful setting that makes it a little easier for residents to join in local activities around Longview, which often keeps folks interested and involved in the community. The center focuses a great deal on social care services, and you'll find structured programs for friendship and regular activities that give residents chances to socialize, learn, and enjoy entertainment, partly because they believe that keeps everyone's spirits up and life feeling a bit fuller even when health starts to wane.

    There's a full range of therapy services for those recovering from an injury or illness, including skilled nursing, wound care, restorative nursing, IV therapy, and respite stays for those who just need care for a shorter time, and the skilled care keeps watch over every resident's medical needs with experienced professionals on hand, which comes in handy for families needing expert guidance about long-term care or insurance and for seniors managing chronic health challenges. You'll find amenities and little perks to keep folks both active and healthy, and the building tries to be as comfortable as possible right down to the lay of the land and the accessibility built into the site. Frontier Rehabilitation and Extended Care Center connects with Retirement Connection resources and has functions on its website for accessibility, privacy, and program support, all part of offering a bit of extra help to families who might need guidance or want to claim programs that can support them. The center has received a Pinnacle Customer Experience Award™ in Nursing Care, which shows some recognition for trying to keep residents and their families satisfied, although like any nursing home, it's not perfect and the rating from reviews hovers around 3.9 out of 5 based on eighty responses. Folks often say the environment is compassionate and the staff does its best, and the programs aim to keep quality of life a central focus with interpretive services for those who need extra help getting involved.

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