The reviews for Mountain View Rehabilitation and Care Center are strongly polarized, producing a mix of very positive endorsements and serious negative allegations. A large portion of reviewers praise the facility for its compassionate staff, strong therapy programs, clean and remodeled environment, and robust activities — often naming specific caregivers and clinicians as exceptional. At the same time, a notable subset of reviews documents significant safety, staffing, and care-quality problems, including neglectful episodes, medication errors, and poor infection control. This results in two distinct narratives: one of a well-run, resident-focused skilled nursing facility with excellent rehabilitation outcomes and family satisfaction; the other of a facility that, at times, fails to meet basic safety and hygiene expectations.
Care quality and staff: Many reviewers describe Mountain View's caregivers as compassionate, professional, and attentive. Nursing, CNA, and therapy teams receive repeated praise — physical and occupational therapy are described as strong and encouraging, and daily care meetings and teamwork are specifically commended. Several reviews note that administration and clinical leadership have improved care and responsiveness under new leaders, with families experiencing proactive problem-solving, hands-on management, and better coordination. Individual staff members are frequently called out by name for exceptional care, indicating strong person-level performance that many families value highly.
Safety, neglect, and clinical concerns: Contrasting the positive accounts, multiple reviews describe serious lapses in safety and basic care. Reported incidents include patients left unattended for extended periods (45 minutes to several hours), malfunctioning call-buttons, being left in soiled beds, falls resulting in head injury and ambulance transport, medication mistakes (including the administration of the wrong medication), catheter leaks and removal without timely replacement, and delayed cleaning. Some reviewers describe outcomes as severe — hospitalization, infection (MRSA), dehydration, or death — and even raise extreme allegations. These incidents are less common than the positive reports but are sufficiently frequent and severe to be a major concern for prospective families. The recurring themes suggest problems in staffing levels, equipment reliability (call systems), medication management processes, and infection control protocols in certain circumstances.
Facility, cleanliness, and environment: Many reviewers report a clean, remodeled, and pleasant facility with good natural light, bird feeders at windows, and a welcoming atmosphere. Housekeeping and kitchen staff receive praise in multiple reviews, and several people note that the building smells good and looks updated. However, other reviews contradict this picture during periods of outbreak or understaffing, reporting unsanitary conditions and overcrowding. This suggests variability over time or between units — a facility that can present very well under normal operations but may degrade when staffing or infection-control pressures rise.
Dining and dietary accommodations: Opinions about food are mixed. Numerous reviewers commend hot meals, menu choices, and accommodating kitchen staff, while others call the food processed, unappetizing, or inappropriate for special diets. There are specific complaints about lack of diabetic or CHF diet accommodations and about poorly prepared or unchewable meals. The divergence in meal quality and dietary management is another example of inconsistent experiences reported by families.
Management, communication, and operations: Several reviewers praise new leadership for an apparent turnaround — noting improved responsiveness, an energized administrative team, and a clearer focus on quality outcomes and patient experience. Conversely, other families report poor customer service, room reassignments without notice, mishandled discharges, and lack of after-hours phone availability. Understaffing is mentioned directly as a post-COVID challenge, contributing to slower response times for non-urgent requests. The pattern is one of operational improvement under new leadership for some, but lingering organizational issues that produce inconsistent experiences.
Activities and social environment: Activity staff and social programming receive positive remarks: a wide variety of activities, good scheduling and coordination, resident companionship, and a welcoming communal environment. Physical features that support quality of life — natural light, renovated spaces, and attentiveness to residents’ personal needs — are repeatedly described positively by families who are satisfied with care.
Patterns and recommendations for families: The review set shows both consistent strengths (compassionate direct care staff, robust therapy, improved leadership and a pleasant physical environment) and persistent, serious weaknesses (safety lapses, medication and catheter issues, inconsistent infection control, and variable food/dietary management). The polarity suggests that outcomes may heavily depend on unit staffing levels, shift timing, specific caregivers on duty, and recent management changes. Prospective residents and family members should verify the facility's current practices and monitor critical safety systems. Recommended questions/observations include: current staffing ratios and turnover; call-button reliability and response-time averages; protocols for medication administration and reconciliation; infection-control measures and outbreak management; diet accommodations for chronic conditions; room-change policies and notification practices; and recent adverse event tracking (falls, hospital transfers, infections).
Overall assessment: Mountain View presents many of the hallmarks of a capable skilled nursing and rehabilitation facility — skilled therapy teams, many devoted caregivers, and visible improvements under new leadership — but the presence of multiple, severe negative reports creates legitimate concern. Families should weigh the high frequency of positive, detailed endorsements of staff and therapy against the documented instances of neglect and clinical error. Visiting in person, speaking directly with administrators about the specific negative reports, and verifying current corrective actions and monitoring data will be important steps before making placement decisions.
