The reviews for Columbia Crest Center present a highly mixed and at times contradictory picture. Several reviewers report positive, even excellent, experiences: many single out individual caregivers, therapists, nurses and the chef for outstanding care. The rehabilitation/physical therapy unit receives consistent praise as effective for post‑surgical or post‑accident recovery. Specific strengths cited include skilled occupational and physical therapists who are motivating and exacting, licensed nurses overseeing medication administration with CNAs, dietary customization including a diabetic, salt‑free program designed by a food expert, and a named chef (Linda) who several reviewers praised. Several families describe staff as friendly, sweet, compassionate and helpful, and some explicitly say they would recommend the facility.
Counterbalancing these positives are numerous and serious concerns about consistency, management, safety and basic care. A recurrent theme is uneven quality: some shifts, units or staff members provide excellent care while others show neglectful or unsafe behavior. Many reviewers describe poor management and administration, slow or inadequate responses to complaints, and even last‑minute eviction notices tied to insurance disputes. There are alarming reports of residents being transferred to other facilities without arranged return transportation, and staff being unaware of doctor appointments or individual patient needs.
Multiple reviews describe neglect of basic hygiene and dignity: delayed diaper changes, feces left to dry, lack of fresh water, and delayed catheterization (one report states a three‑day delay). Medication delays and slow nursing responses are also reported. Some reviewers recount rude, disrespectful or unprofessional conduct by certain staff members, including a nurse supervisor using inappropriate language. Several reviewers summarized their experience with very low staffing levels and slow response times, suggesting a staffing shortage that likely contributes to the inconsistent care and safety risks described.
Patterns across reviews suggest the facility can and does provide high‑quality, person‑centered services in certain areas (notably therapy and dining) and through certain individuals, but that systemic problems — understaffing, poor management, inconsistent training, weak communication and oversight — create significant variability in resident experience and safety. Positive reports tend to emphasize individual caregivers and specific units, while negative reports often point to administrative failings and basic care omissions that affect dignity and health.
Overall sentiment is polarized: families who encountered the facility's strengths report gratitude and recommendation, while others report experiences they characterize as neglectful, unsafe or abusive and strongly advise against placement. These mixed reviews indicate that prospective families should exercise caution: verify current staffing levels, ask about policies for medication administration and wound/catheter care, review eviction and insurance procedures, observe cleanliness and hygiene practices, and request to meet the core therapy and nursing staff who will be responsible for a loved one. The facility may offer excellent services in pockets, but the reported management and consistency issues are significant and merit careful investigation before placement.
