Overall sentiment in these reviews is mixed but leans positive in several key areas while containing some serious negative concerns that prospective families should note. A strong and recurring theme is that the facility is clean, well-maintained, and pleasant: reviewers frequently describe Highland Court Memory Care as very clean, light and airy, without unpleasant odors, with attractive outdoor spaces and a beautiful courtyard. Multiple reviewers praised the grounds and high level of security, and housekeeping staff were called out by name as spunky and helpful. Several reviewers explicitly said the facility is well-kept and inviting, and that rooms are comfortable and clean.
Care quality and staff behavior emerge as the central, divided theme. Many reviews emphasize compassionate, patient, and loving staff who treat residents like family. Med techs and nursing staff are repeatedly described as responsive and knowledgeable, and reviewers highlighted a director committed to dignity and kindness. Several accounts describe excellent, personalized care, quick and comfortable placement after hospital stays (such as after a stroke), reliable help and suitable end-of-life care. Activity staff and caregivers are also praised for frequent documentation and photos of activities, round-the-clock music, and engaging programs like bingo, which contributes to a loving, home-like atmosphere.
However, contrasting reports raise concerns about inconsistency. Some reviewers reported poor care quality, staff neglect, or experiences where residents were "only fed and left alone." Short-staffing is explicitly mentioned as occurring on some days, and a few reviewers noted staff being too busy to answer phones, pointing to an operational strain that could affect daily care. A particularly serious negative claim described residents kept in cold rooms for extended periods without proper clothing (no socks, no long-sleeved shirts or pajama pants), with an associated health risk mentioned; this stands out as an alarming single-review claim that prospective families should clarify directly with the facility. There are also mixed reports about staff friendliness—while many found staff warm and caring, a minority described staff as unfriendly.
Dining and activities receive mixed feedback. Several reviewers praise the food as "fantastic," while others say meal variety is limited or that the food was "gross." Activities are a frequently noted positive: reviewers appreciated frequent activity photos, active programming, outdoor areas for engagement, and consistent music and recreational activities. Visiting policies appear structured—some mention supervised visits with protocols and unlimited bedside visits, which some families appreciated.
Management and communication present another split. Some reviewers praise the director and professional staff, and several highlight affordability and strong recommendation to friends. Conversely, a few reviewers felt management was money-focused and overpriced, with at least one describing their overall experience as an "awful" rip-off. Communication problems such as the phone answering system and staff being too busy to respond were raised more than once. Infection control is also a noted concern due to a past COVID outbreak mentioned by reviewers, which may weigh into families' evaluation of safety protocols.
In summary, Highland Court Memory Care receives many positive comments about cleanliness, the physical environment, security, compassionate caregivers, and engaging activities. Yet there are important negative reports—some describing neglect, inadequate clothing/temperature control, short-staffing, inconsistent food quality, and management/communication problems—that create a mixed overall picture. These patterns suggest the facility can provide very good, family-like care for many residents, but quality may vary depending on staffing levels and specific circumstances. Prospective families should tour the facility, speak with current families if possible, ask specific questions about staffing ratios, policies for room temperature and resident clothing, infection-control history and procedures, meal planning, and communication protocols (phone responsiveness and visit policies) to confirm that the aspects most important to them are consistently met.
