Overall sentiment across the reviews for Valley View Skilled Nursing and Rehabilitation is highly polarized: many families and residents describe excellent, compassionate, rehab-focused care while others recount serious neglect, safety failures, and poor communication. Positive reviewers frequently highlight dedicated nurses, CNAs, therapists, activities staff, and social workers by name and credit the facility with effective rehabilitation that enabled discharge home sooner than expected. Several reviews single out physical and occupational therapy teams, activities directors (bingo, painting, movies), and supportive administrative staff as core strengths. The facility's proximity to Valley Medical Center and its therapy-oriented programs are recurring reasons families chose and recommended the facility.
Care quality and clinical outcomes are a major dividing line in the feedback. Numerous accounts praise attentive nursing, helpful aides, consistent medication management, quick pain control, and strong therapy results leading to functional recovery. Conversely, a substantial set of reviews allege very serious quality failures: dehydration, untreated or worsening pressure injuries (bedsores), missed repositioning, inadequate oral care, prolonged periods without staff checks, and even reports of death or sepsis following admission. Several reviewers reported clinical errors such as oxygen equipment being turned off or failing, SpO2 drops requiring ER transfer, prescriptions not filled correctly, missed appointments, and incorrect patient identification. These are high-severity allegations that stand in stark contrast to the many positive therapy and nursing experiences described.
Staffing, staff behavior, and management receive mixed but frequent commentary. Many reviewers name and praise individual staff (nurses, CNAs, therapy staff, activities lead, kitchen manager, and specific admission personnel) for compassion, responsiveness, and professionalism. Positive accounts emphasize a family-like atmosphere, visible leadership, regular rounds, and social work support for discharge planning. However, other reviews report rude, condescending, or unprofessional staff; staff who hung up on family callers; threats from administrators; and inconsistencies in how care plans are followed. Several reviewers described long hold times to reach the main line (examples up to 43–46 minutes), unanswered calls, no in-room phones, and call lights with very slow response — all contributing to family frustration and concern about resident safety.
Facility cleanliness, infection control, and environment also generate mixed impressions. Many reviewers describe a clean, bright, odor-free facility that is comfortable for residents. In contrast, other accounts describe urine odor, urine-soaked mattresses, feces on residents or in rooms, pests (a lizard reported in a hallway), room flooding, and inadequate hand hygiene. COVID exposure concerns and improper mask use were also reported. These conflicting reports suggest variability over time or between units and shifts: some stays appear well maintained while others are reported as unsanitary and unsafe.
Dining and activities are frequently listed among strengths, with praise for regular meals, snacks, beverage carts, and an active calendar of events that help residents stay engaged. Still, a number of families reported cold meals, inexperienced meal-service staff, and dietary lapses (e.g., diabetic diet issues). Activities staff are widely appreciated when present and engaged, and are often cited as making resident life more positive and preventing boredom.
Security, belongings, and resident dignity raise recurring concerns. Multiple reviewers reported lost or stolen items (specialized wheelchair, wedding ring), privacy invasions, nighttime room entries, and a lack of secure handling of valuables. There are also several allegations of physical abuse or rough handling, bruises, and inadequate responses to harassment or violent incidents between residents. Such reports amplify concerns about staffing levels, staff training, and oversight.
Management and ownership changes appear to influence perceptions: some reviewers applauded new ownership, experienced leadership, and a more organized admission process; others described incompetent administration, threats, or failure to resolve complaints. This split suggests that transitions in leadership, or inconsistent management practices, may have led to uneven experiences across time and among different care teams.
Patterns and notable recommendations for prospective families: the reviews show clear strengths in rehabilitation, therapy-driven recovery, and the presence of many dedicated, compassionate staff. However, there are repeated, serious allegations of neglect and safety lapses that should not be overlooked. If considering Valley View, families should (1) schedule an unannounced visit and a formal tour, (2) ask for recent state inspection and deficiency reports, (3) inquire specifically about staffing ratios, call-light response times, medication and oxygen safety protocols, infection-control practices, and procedures for safeguarding personal belongings, (4) speak directly with the social work and therapy teams about expected outcomes and discharge planning, and (5) seek references from recent families. The facility has many strong positive testimonials but also recurring, high-severity complaints; decisions should weigh both the consistent praise for rehab and named staff against the serious adverse allegations and communication problems documented in multiple reviews.
