Overall sentiment in the reviews is broadly positive about the people and daily-life offerings at Bailey-Boushay House, but there are important and recurring operational and clinical concerns that potential residents and families should weigh carefully. Many reviewers emphasize exceptional compassion and dedication among caregivers, nurses, and case managers. Numerous comments describe staff as respectful, empowering, and personable — staff who know residents’ names, make helpful check-in calls, and provide holistic, client-centered support. Outpatient and day-program services are highlighted as valuable, and reviewers frequently praise the facility as a clean, supportive environment with volunteers and community backing.
Care quality is lauded in many reviews. Several accounts describe excellent end-of-life and palliative care, compassionate caregivers, and staff who supported families during devastating times. Case managers are often singled out as particularly effective and approachable, and reviewers report that the overall atmosphere can be empowering and respectful. Practical amenities also receive positive notes: three meals a day, showers, on-site laundry, a nap room, and spacious room atmospheres are repeatedly mentioned as strengths that contribute to residents’ comfort and dignity.
Despite these strengths, there are consistent patterns of concern. Communication problems and administrative issues appear regularly: some reviewers report unreliable medication mailing and delivery that led to being out of essential medications for days or longer, and others mention discontinued services or poor follow-up. Administrative changes and staff cutbacks are cited as creating strain and lowering consistency of care for some residents. In addition, several reviewers describe long response times at night and instances where help was not answered quickly or where feeding neglect occurred. These clinical and responsiveness shortcomings are particularly concerning when combined with reports that the facility may not adequately meet certain complex needs (for example, specific ALS end-of-life requirements and insufficient cough-assist support).
Safety and trust issues are raised in multiple reviews and should not be overlooked. A subset of reviews allege serious problems including discrimination, hate crimes, abuse, neglect, theft, and housing/lease disputes. While many reviewers counterbalance these claims with testimonials of caring staff and gratitude, the presence of such allegations indicates variability in experience and points to the importance of direct, up-to-date inquiry into policies, incident reporting, and safeguards.
Practical burdens for families are another theme: some relatives travel long distances (example given: Marysville to Seattle) and note the cost and time impact of frequent visits, especially when combined with unstable medication delivery. Finally, a few residents found routine procedures (such as medication check-ins) invasive, flagging the need for clear communication and sensitive implementation of monitoring practices.
In summary, Bailey-Boushay House is described by many reviewers as a compassionate, community-supported facility with strong case management and practical amenities that create a dignified daily life for many residents. However, the reviews also reveal non-trivial variability in care and operations: medication delivery failures, night response delays, occasional clinical shortcomings for very specialized needs, and serious allegations around safety and discrimination. Prospective residents and families should balance the strong testimonials about staff compassion and holistic care with the operational and safety concerns—ask direct questions about medication handling, staffing levels (especially at night), specific clinical capabilities for conditions like ALS, incident reporting and resolution procedures, and current administrative staffing changes before making decisions.
