Empress Senior Living at Laurelhurst

    4020 NE 55th St, Seattle, WA 98105
    • Assisted Living
    • Memory Care

    Warm attentive staff beautiful community

    I toured and moved my relative in and I'm very pleased: staff are warm, attentive and collaborative, leadership is responsive, and the care feels truly resident-focused. The building is beautiful and spotless with tasteful decor, a rooftop garden and great amenities (theater, bistro, library), and a convenient market/trail location. Engaging activities, good meals, in-house housekeeping/laundry and clear family communication have put us at ease - I recommend this welcoming, caring community.

    Loved one of resident
    Jul 2026

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    Reviews

    4.03·(30)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.3
    • Meals

      4.7
    • Amenities

      4.7
    • Value

      2.4

    Pros

    • light, open and airy interior design
    • well-appointed dining hall and coffee bar
    • diverse on-site amenities (theater, bistro, fitness)
    • rooftop garden and roof deck with views
    • spacious apartment options
    • in-house laundry and regular housekeeping
    • library with fireplace and quiet spaces
    • organized transportation and day-trip programming
    • engaging life-enrichment and exercise classes
    • collaborative dining staff supporting self-feeding
    • attentive and compassionate caregiving staff
    • clean, well-maintained facilities
    • friendly, welcoming community atmosphere
    • proactive site management and life-enrichment leadership
    • convenient neighborhood location near market and trail

    Cons

    • inconsistent clinical-care quality and responsiveness
    • delays in staff response to resident calls
    • insufficient property-control and privacy safeguards
    • opaque fee structure with additional charges and deposit policies
    • variable management stability and accountability
    • limited memory-care programming availability and capacity
    • congested local traffic and limited parking
    • compact unit sizes for some apartment types

    Summary of reviews

    Empress Senior Living at Laurelhurst presents as a newly built, well-appointed community with a clear focus on amenity-driven living. The facility's public spaces are frequently described as light, open and well-maintained, with highlights including a formal dining hall, coffee bar, library with fireplace, theater, bistro, fitness resources, and a rooftop garden/roof deck that offers outdoor views. These spaces support both social interaction and quieter activities, and the site’s location near a market and trail provides convenient local access.

    Staff and clinical care elicit mixed feedback. Many accounts emphasize attentive, compassionate caregivers, a collaborative dining team that supports residents who require feeding assistance, hands-on site management, and an engaged life-enrichment staff that runs exercise classes, memory games, outings and day trips. Several reviews specifically note improvements under new management and instances of strong family communication and coordinated care. Counterbalancing this, other accounts raise concerns about inconsistent nursing competence, delays in responding to resident calls, and uneven clinical oversight. There are also serious individual allegations involving personal property and privacy that prospective families should inquire about directly when evaluating the community.

    Dining and activities are commonly cited strengths. Reviewers highlight high-quality meals, a variety of engagement options (exercise, memory-stimulation activities, theater and organized outings), and active programming from the Life Enrichment team. That said, memory-care programming and capacity appear limited in some descriptions, so families seeking comprehensive memory services should verify current offerings and availability.

    Operational and practical considerations deserve attention during a tour. Several comments reference a higher cost structure with additional fees and deposit policies that families called opaque; prospective residents should request a clear fee breakdown and deposit/ refund terms. Parking congestion and limited on-site parking due to surrounding traffic near the university area are noted. Apartment sizes appear to vary by unit type—some units are described as spacious while others are characterized as compact—so unit selection matters for comfort and fit.

    Overall, Laurelhurst offers strong amenities, a pleasant physical environment, and many examples of compassionate, resident-focused staff and engaging programming. However, reviewers also describe variability in clinical consistency, responsiveness, management stability, property-security safeguards, and fee transparency. Prospective residents and their families are advised to tour at multiple times of day, observe meal service and activities, ask for documented staffing ratios and security/property policies, review the contract for fees and deposit terms, and speak with current residents or families to assess whether the community’s strengths align with their care and safety expectations.

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    Location

    Map showing location of Empress Senior Living at Laurelhurst

    Empress Senior Living at Laurelhurst is located at 4020 NE 55th St, Seattle, WA, 98105.

    About Empress Senior Living at Laurelhurst

    Empress Senior Living at Laurelhurst sits in a classic European-style neighborhood in Northeast Seattle with tree-lined streets and well-kept homes, and the building design borrows from older masonry styles in the area because they wanted it to fit in with the surroundings, and with street-level spaces like The Bistro and the dining room, residents and visitors can see activity as they walk by and it all feels like part of the local community. The community opened in 2021 and brings together assisted living, independent living, and memory care in one place, with entry requiring a $13,500 fee, and the state license number is 2613. The living spaces include studios and one-bedroom apartments, and each apartment has a kitchenette, cable TV, Wi-Fi, and private bathrooms, with access to laundry and linen services, housekeeping, and maintenance taken care of, so daily life feels comfortable and easy. There's a big roof garden terrace-4,400 square feet-plus walking paths and garden spaces, which let residents get fresh air and sunlight, and a pet-friendly policy means people can even bring small pets along. Everyone has choices for how they want to eat, whether in the communal dining room, through room service, or in private rooms, and the kitchen offers meals made to order with attention to dietary needs like diabetic, kosher, low salt, or other special diets, with guest meals also available.

    People who live here can keep busy with daily structured activities like arts, crafts, music, exercise classes such as tai chi and yoga, walking groups, hobby groups, literary and educational programs, and field trips on the activity bus for shopping or visits. There's also a theater room, recreation and game room, library, artist studio, coffee bistro, fitness center, and entertainment lounge, so people can pick what interests them each day, and special events or game nights often show up on the calendar. Empress involves the community with religious services, on-site salon and barber care, and even overnight guest accommodations alongside guest parking, which is handy for visiting family and friends. Staff includes registered nurses, licensed practical nurses, and certified nursing assistants trained in dementia care, and there's always someone on duty 24 hours a day for emergencies or help, whether the need is small or serious.

    For those needing help with daily activities like medication, bathing, dressing, continence, grooming, or safety checks, the care team gives support tailored to what each person needs, and staff do regular health care coordination or provide event reminders and cues for those with memory loss. The memory care section, called Audrey's Garden, splits into two parts: Transitions for people with mild to moderate memory concerns and Reflections for people with greater needs, each with special designs and direct access to outdoor decks or lounges where residents can spend quiet time or safely socialize. People seeking independence can have all the benefits of resort-style living without the chores-like weekly housekeeping, scheduled transportation, three meals a day, all-day snacks and drinks in The Bistro, help with activities or special outings, and a concierge who can assist if questions come up. There's general transportation for shopping and errands, on-site and guest parking, and flexibility to pay by check or insurance, with rent and care fees separate from the entry fee.

    Fitness and wellness programs, including PrimeFit Wellness and opportunities for exercise, aim to keep people healthy in mind and body, with the goal of helping people enjoy life at their own pace, whether with friends or alone, and hospice providers partner for added support should health needs change. The entire setup wants to feel flexible and supportive for a wide range of needs-someone could just want a nice apartment and good food, or they might need daily help or specialized dementia care, and Empress offers services for all those situations.

    About Leisure Care

    Empress Senior Living at Laurelhurst is managed by Leisure Care.

    Founded in 1976 and headquartered in Seattle, Washington, Leisure Care stands as one of the nation's largest privately held retirement and assisted living companies. Operating under the parent company One Eighty, a diversified hospitality organization, Leisure Care has established itself as a prominent player in the senior living industry for nearly five decades. The company currently operates 16 communities strategically located across six states: Alabama, Arizona, California, Colorado, Connecticut, and Florida.

    People often ask...

    Empress Senior Living at Laurelhurst offers assisted living and memory care.

    There are 45 photos of Empress Senior Living at Laurelhurst on Mirador.

    The full address for this community is 4020 NE 55th St, Seattle, WA 98105.

    No, Empress Senior Living at Laurelhurst does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Washington, the Department of Social & Health Services licenses assisted living and adult family homes, publishing inspection, investigation, and fire-safety reports.

    License number2613
    StatusOp
    Facility typeAssisted Living Facility
    Capacity73 residents
    ExpiresMay 31st, 2027
    View the official license record

    Inspection Reports

    4

    Reports

    16

    Citations

    0

    Complaints

    3

    Years

    01 Aug 2025Investigation
    Investigated an elopement incident and found gaps in policies and staff training; deficiencies cited.
    • WAC 388-78A-2600Policies and procedures
    01 Mar 2025Inspection
    Found deficiencies in health information gathering for a resident undergoing dialysis and in staff background checks; corrections documented.
    • WAC 388-78A-2100Ongoing assessments
    • WAC 388-78A-2466Background checks
    • WAC 388-78A-2462Background checks: Who is required to have
    29 Aug 2023Inspection
    An on-site review found non-compliance with several licensing rules, with deficiencies identified and corrected after the unannounced visit.
    • WAC 388-78A-2300-1-c-iWAC 388-78A-2300-1-c-i
    • WAC 388-78A-2300-1-c-iiWAC 388-78A-2300-1-c-ii
    • WAC 388-78A-2480-1Tuberculosis testing required
    • WAC 388-78A-2700-1-aEmergency and disaster preparedness
    14 Aug 2023Life Safety
    Identified multiple fire-safety deficiencies, including undocumented inspections, missing CO detectors, and incomplete maintenance records.
    • NFPA 80; NFPA 105Opening protections inspection and maintenance
    • NFPA 80; NFPA 105Duct and Air Transfer Openings - Maintaining Protection
    • IFC 915.1.2 (2015, 2018)Carbon Monoxide Detectors
    • IFC 907.8 (2018)Monthly carbon monoxide detector testing
    • IFC 907.8.3 (2012, 2015, 2018)Smoke Detector Sensitivity Testing
    • IFC 1031.10.2 (2018)Power Test
    • IFC 1203.4 (2018)Maintenance – Emergency Power Systems
    • IFC 705.2.4 (2018)Door Operation

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Empress Senior Living at Laurelhurst. The information above has not been verified or approved by the owner or operator. For exact information, please contact Empress Senior Living at Laurelhurst directly. There is no cost for this service. We are compensated by the community you select.

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