Overall sentiment in the reviews for St Anne Nursing & Rehab Center is predominantly positive about the human side of care, with repeated praise for staff compassion, attentiveness, and communication, but tempered by consistent facility- and operations-related concerns. Many reviewers emphasize that staff are kind, present, and knowledgeable. Multiple accounts point to excellent hands-on care, quick responses from nursing staff, and strong care coordination when interacting with families. Housekeeping is frequently commended and the facility is described as clean. The center earned specific praise for its response during COVID-19, with staff called heroes by some families.
Therapy and specialty services are a notable strength for many reviewers: on-site physical, occupational, and speech therapy are repeatedly mentioned, and several families found the therapy department knowledgeable and effective. However, this is an area of mixed reports. While many had positive outcomes from physical therapy, at least one reviewer experienced extremely limited PT time and felt therapy was severely lacking. This contrast suggests variability in therapy intensity or resident-specific experiences; some receive robust, helpful therapy while others feel sessions are insufficient in frequency or duration.
Facility features also generate mixed feedback. The building and grounds have clear positives: a courtyard garden, outdoor seating with umbrellas, abundant windows, and a quiet NE Seattle neighborhood with a park across the street. These amenities support pleasant outings and a calming environment for many residents. Conversely, room-level accommodations draw criticism. Rooms are often described as small, two-person, and stark with hospital-like bathrooms. Shared rooms, shared restrooms, and a shared main shower reduce privacy for some residents and create discomfort when roommates are unknown or when independence levels differ among residents. Privacy options such as curtains, in-room TVs, and magazines are available and appreciated, but they do not fully offset the limitations of room size and shared facilities.
Dining and recreational life show a split in perception. Several reviews describe good, plentiful food with different meal choices and enjoyable meals, and families appreciate holiday parties, decorations, and frequent social activities. Other reviews, however, describe food quality as poor, citing watered-down oatmeal and cream of wheat and even saying the food was so bad that it was uneaten. Activity offerings appear varied: many residents benefit from constant social activities and celebrations, while at least one reviewer noted few scheduled outings. This suggests that while on-site activities and holiday programming are strong, opportunities for off-site excursions may be limited or inconsistently provided.
Management and operational concerns appear in multiple reviews and deserve attention. While some families report positive administrative involvement and clear communication, others raise concerns about the owners' sense of urgency and oversight. One serious allegation describes discharge following the cessation of Medicare payments, implying care decisions influenced by financial considerations; this highlights a potential risk area that prospective residents and families should clarify. Additionally, reports of slow staff response in some instances contrast with other accounts of quick responsiveness, indicating variability in staffing levels or shift-to-shift performance.
In terms of atmosphere and safety, most reviews note a generally safe environment with no reported injuries and effective pain relief for residents. Noise, mess, and mixing of highly independent residents with those needing more care are cited as sources of disturbance for some. Practical issues such as limited parking are also repeatedly noted.
Bottom line: St Anne Nursing & Rehab Center is frequently recommended by families who value the compassionate, engaged staff, solid housekeeping, and convenient on-site therapy and specialty services, along with pleasant outdoor spaces and active social programming. Prospective residents and their families should, however, plan an in-person visit to evaluate room sizes, roommate arrangements, bathing privacy, and current meal quality. Ask specific questions about individualized therapy plans and daily PT time, staffing response protocols, and policies around discharge and payment to ensure those areas align with the resident's needs and expectations. Overall impressions skew positive for care and staff quality, with clear operational and facility trade-offs to consider.
