Overall sentiment in the reviews for Snohomish Health and Rehabilitation is highly mixed and polarized. A substantial number of reviewers praise the staff — nurses, CNAs, therapists, and office/social work personnel — describing them as caring, compassionate, and skilled, particularly in rehabilitation, pain management, and coordination with outside providers. Several families reported positive, family-like care, engaging activities, helpful discharge planning, and an interior that felt clean, organized, and welcoming. Specific staff members (for example, Shylah, Rose W., and Jared) were called out by name for helpfulness, which suggests that individual employees can strongly influence a family’s experience. Activities, when present, are described as upbeat and varied (bingo, puzzles, movies, exercise, outings), and some reviewers reported good housekeeping, tasty food, and attentive maintenance staff.
However, the positive reports sit alongside serious and recurring concerns. Staffing shortages are a persistent theme — reviewers mentioned skeleton weekend crews and long delays in answering call lights (one reviewer reported a 45-minute wait). Consequences included delays in baths and medication administration and inadequate repositioning that raised concerns about wound care and pressure sore risk. There are multiple reports of call buttons being left out of reach or intentionally moved by staff, and at least one account of a nurse aide scolding a patient. These operational failures combine with reports of inconsistent clinical competence, where some families experienced good medical follow-through while others reported poor wound care, lack of training for moving paralyzed residents, and inadequate instruction on administering critical medications.
More troubling are the serious allegations raised by some reviewers: charges of resident abuse or assault, staff theft, withholding supplies for inspections, forced incontinence, and management deception. Several accounts describe poor hygiene and odor (smell of urine, stained floors, substitutes like shaving cream used instead of soap), and at least one reviewer raised infection-control concerns (staff and staff children unmasked in halls). These reports suggest not only variability in day-to-day care but potential systemic failures in policies, oversight, and culture for a subset of shifts or employees.
Facility and maintenance evaluations are mixed. Interior areas were often praised as clean, pleasant, and well-ventilated, but multiple reviewers noted exterior issues such as a poorly maintained parking lot with potholes and no handicapped spaces, broken TVs in rooms, and equipment shortfalls like a lack of safe walkers. There were also reports of canceled or poorly coordinated appointments and discharges (for example, a resident left alone in a waiting area due to a canceled appointment and insufficient discharge readiness), highlighting gaps in administrative coordination and communication.
Dining and nutrition received varied feedback: several reviewers enjoyed the meals and variety, while others reported that food was barely tolerable and even led to concerns about malnourishment due to poor intake and insufficient assistance with meals. Activities programs similarly trend positive overall but are inconsistent — some reviewers found the activities director engaging and the schedule lively, while others reported activities that did not happen or were poorly executed.
Management and communication emerge as central dividing lines in the reviews. Some families experienced responsive, helpful office staff, prompt callbacks, and good coordination with insurance and outside providers. Other families reported arrogance, poor customer service at the front desk, lying by case management, and a decline in oversight leading to worsening care quality over time. The variability by shift, weekend vs. weekday, and staff member is a common refrain: one reviewer warned that care had declined over the last six months, while others praised long-term good care.
In summary, Snohomish Health and Rehabilitation appears to deliver strong, compassionate care in many cases — particularly in therapy/rehab, by certain nurses and aides, and when administrative staff are engaged — but there is substantial variability and some alarming negative reports. The negative items range from operational problems (staffing shortages, delayed responses, maintenance issues) to serious allegations of abuse, theft, and neglect. Prospective residents and families should weigh the positive testimonials about caring staff and good therapy against the negative reports of inconsistent care and systemic concerns. If considering this facility, it would be prudent to visit multiple times (including weekends), ask specific questions about staffing levels, wound care and repositioning protocols, call-light response times, infection control policies, meal assistance and nutrition monitoring, and to request references or speak with families whose loved ones are currently under care. Monitoring staff consistency and management responsiveness — and verifying that praised staff members remain on duty — would also help mitigate the mixed patterns reflected in these reviews.
