Overall sentiment in the reviews is strongly mixed but leans toward praise for the physical facility and, in many accounts, for the people who work there. The property itself is repeatedly described as brand-new, gorgeous, and resort-like with thoughtful interior design and high attention to detail. Reviewers highlight a long list of amenities: movie/theatre room, beauty salon, spa room, gym/workout area, billiards and card rooms, library with fireplace, private family dining room, comfortable sitting rooms, courtyard/outdoor spaces, and multiple activity rooms. Many residents and family members report that common areas are well maintained, that the design supports socialization and independence, and that the environment feels like a home rather than an institution.
Staff and direct care receive many glowing mentions: multiple reviewers name administrators and staff (Robert, Marnie, Darleen, Danielle) as outstanding, sincere, and caring. Specific praise covers warm tours, thorough move-in assistance, aides who go above and beyond, attentive front desk and maintenance staff, and managers who facilitate events and special accommodations (for example, celebrations for very old residents). Several accounts describe a family-like atmosphere, strong resident engagement, helpful customer service, accessible administration, and staff who make families feel reassured. The community’s programming — daily happy hour, outings, founders club, and a wide range of activities — is frequently cited as a major plus, as is the facility’s positioning for aging in place and a stated strength in memory care. Medical supports such as a 24/7 nurse on staff and urgent care across the street are also raised as important safety features.
Despite widespread praise, there is a pronounced and recurring set of serious concerns that appear in multiple reviews and deserve careful attention. Several reviewers report extremely high staff turnover, including claims that longtime staff were fired and replaced; some state that new ownership or management decisions have eroded previously high standards. Those accounts include strong language — allegations of a hostile management culture, underpaid/inexperienced new hires, and concrete claims of legal disputes such as alleged lying about a resident to justify eviction and threats of lawsuits. Another cluster of complaints focuses on operational declines: reports of declining meal quality and food shortages, a so-called "budget kitchen," reduced cleanliness and housekeeping (including claims that residents began cleaning their own rooms), and fears that complaints are not being heard or acted upon. Communication is a mixed bag — many reviews praise communication and tours, while others cite poor responsiveness from management and worry about a lack of accountability. Cost is also mentioned: the facility is described as high-cost by some reviewers.
A clear pattern in these reviews is a polarity by time and perspective: many reviewers (often naming staff and management positively) describe the community as best-in-class, while a subset of recent reviews raise significant red flags about staffing, culture, dining, cleanliness, and possible legal/management issues. This suggests either a change over time in leadership/operations or variability between different experiences. Because both glowing endorsements and strong negative allegations are present, prospective residents and families should verify current conditions before deciding. Practical steps when touring or evaluating the community would include: asking for current staff turnover metrics and tenure, inquiring specifically about housekeeping and dining staffing levels and recent menu/food-supply issues, requesting copies of policies on resident grievance resolution and eviction/contract terms, meeting current direct-care staff and the nursing team (including the 24/7 nurse), and asking for references from families who moved in recently as well as from longer-term residents.
In summary, Fields Senior Living at Spokane Valley appears to offer an exceptional physical environment and — according to many reviewers — a compassionate, attentive staff and broad programming that supports social engagement and independence. However, there are repeated and serious complaints from other reviewers about staffing instability, declines in meals and cleanliness, management culture, and alleged legal/eviction conflicts. Those mixed signals make it essential that prospective families perform targeted due diligence focused on recent operational stability and management responsiveness to ensure the experience matches the many positive accounts.
