The reviews of Linden Post Acute present a strongly polarized picture, with both clear positive experiences and serious, recurring negative concerns. On the positive side, multiple reviewers praised individual caregivers and certain departments — therapy/physical rehabilitation is repeatedly singled out as effective, some staff are described as caring, friendly, and attentive, and the maintenance director (named David) received explicit praise. Several families noted tangible improvements in condition (weight gain, successful wound care/rehabilitation, discharge-impossible-to-home cases where recovery progressed), and others appreciated spacious private rooms, private bathrooms, decent food, and active community programming including outings, school performances, and guest cooks. For some residents and families the facility provided safety, peace of mind, and meaningful activity.
However, the negative reports are significant and concentrated around clinical safety, communication, and management issues. There are serious allegations of poor clinical handling: one account describes a resident falling within hours of arrival without a physician being contacted, subsequent edema/infection, and inadequate provision of simple comfort measures like leg elevation or rest areas. There is also an allegation of a vaccine being administered without consent. Several reviewers reported that residents were sent to the emergency room from the facility, and at least one death of a resident is described in the context of poor care or lack of family access. A state investigation is mentioned multiple times and reportedly found deficiencies; reviewers link lockdowns and denied visitation to harm caused by isolation.
Staff behavior and communication emerge as a major theme of concern. While many reviewers praise individual caregivers and certain shifts, others describe rude, unresponsive, combative, or lazy staff. Families report poor or inconsistent communication, long phone wait times, staff unwillingness or inability to answer questions, and disrespectful remarks from management. These accounts include allegations ranging from inattentiveness to assertions of elder abuse and plans to report staff to oversight bodies. Staffing shortages and an insufficient number of nurses are also cited, which could help explain variability in care and responsiveness.
Facility environments and services are described inconsistently. Several reviewers praise rooms as spacious and hotel-like with private bathrooms, while others complain of dark, smelly rooms. Dining receives mixed feedback: some call the food great, others say it is merely OK. Activities and social programs are appreciated by many, but some families say activities are limited, primarily therapy-based. Infection prevention practices are questioned in some reviews, and COVID-related lockdowns and visitation restrictions are repeatedly mentioned as harmful to residents' well-being; one review specifically ties isolation to deterioration.
Management and oversight issues are a recurrent pattern. Positive comments about an individual (maintenance director) contrast with reports of disrespectful management attitudes and poor handling of transfers, clinical deterioration, and family visitation. The repeated reference to a state investigation and found deficiencies is a red flag that corroborates at least some families' negative experiences. Several reviewers recommend that prospective families ask specific questions, review inspection reports, and closely monitor care during transitions.
Overall sentiment is mixed-to-concerning. There are clearly areas where the facility excels — rehabilitation, some caregiving staff, and social programming — but there are also very serious, recurring complaints about patient safety, infection control, communication, and management responsiveness that have led to hospital transfers, reported infections, and even a death in reviewers' accounts. The pattern suggests uneven quality of care: some residents receive strong, attentive care while others experience lapses that can have severe consequences. Prospective residents and families should weigh both the positive reports of therapy and compassionate staff and the negative recurring themes; when considering Linden Post Acute, families should conduct an in-person tour, ask specifically about staffing ratios, infection control policies, incident reporting and follow-up, visitation policies, and review the facility’s state inspection and deficiency history before making placement decisions.
