Overall sentiment across the reviews is mixed but centers on two strong and recurring themes: the staff and the small, home-like environment receive a large amount of praise, while management, consistency of care, and operational issues (cleaning, billing, infection control) generate the most serious concerns.
Care quality and staff performance: A substantial number of reviewers emphasize that front-line caregivers and CNAs are caring, personable, and attentive. Many stories describe staff going above and beyond — helping with appointments, accommodating special meals, and providing warm, family-like care. Several reviews single out individual employees for exceptional service (notably a staff member referred to as 'Deb'). At the same time, multiple reviewers report serious lapses: missed medications, forgotten discharge meds, soiled sheets, inadequate bathing, and incidents where two-person assists were handled with only one staff member present. There are repeated complaints about understaffing and turnover; reviewers describe periods of improved care when experienced staff return and degraded service during transition or high-turnover periods. These patterns suggest that day-to-day resident experience is highly dependent on current staffing levels and which team is on duty.
Facility, layout and environment: The facility is repeatedly described as a small, single-story community with private rooms or apartments that often include small kitchenettes and walk-in showers — features many families appreciate. The enclosed courtyard, movie room, salon, accessible dining, and transportation services are commonly praised, and many reviewers note a secure campus with easy visitor access. Conversely, some reviewers describe the building as dated — needing paint, suffering roof leaks, with some rooms described as dark or lacking outdoor access and air conditioning. These mixed comments indicate that physical condition may vary across units or that some parts of the building have been refreshed while others still show wear.
Cleanliness and infection control: A large number of reviews report the community as clean, cheerful, and well-maintained, but several serious complaints raise red flags: reports of soiled sheets being slept in, clothes not washed, shower curtains on the floor, garbage overflowing, and a documented scabies incident with alleged inadequate quarantine or mattress sanitation. The coexistence of many positive cleanliness reviews with a subset of severe sanitation complaints points to inconsistent housekeeping and infection-control practices, or intermittent lapses tied to staffing and management changes.
Activities and social life: Many reviewers describe an active social program — bus trips, casino nights, movie nights, sewing room, cribbage, holiday parties, and regular services — and say their loved ones are socially engaged and happy. Other reviewers say residents are bored and that activities are insufficient or poorly run. Some notes tie reduced activities to COVID-era limitations or to staff shortages. In short, activity level and quality appear to vary over time and by reviewer perspective, but the community does offer a range of social opportunities when staffing and programming are consistent.
Dining: Opinions on food are split. Numerous reviewers praise the chef, meal personalization (including accommodating special diets), and an overall good dining experience. Others characterize the food as poor, reheated, or disappointing. Several accounts mention pre-order meal forms and staff accommodating substitutions (e.g., giving fish instead of chicken) — suggesting flexibility — but food consistency remains uneven across reviewers.
Management, communication, and billing transparency: Reviews paint a mixed picture of leadership. Some families praise the executive director and upper management for good communication, quick resolution of issues, and supportive conduct. Conversely, others accuse management of misrepresentation, poor intake/orientation, and bait-and-switch pricing. Specific billing complaints include sudden price increases, disagreements over acuity-point assessments, charges for services not performed, prorated refunds not provided, and lack of Medicaid acceptance (or allegations of deceptive Medicaid-related communication). These recurring financial and transparency issues appear to be one of the most frequent and consequential sources of family dissatisfaction.
Safety and notable incidents: Several reviews point to concerning safety and policy issues: ambulance responses, sign-out irregularities, infection outbreaks, and claims of unlicensed or inexperienced staff. A few reviewers use very strong language — calling for shutdown — though these severe assessments are not the majority. Nonetheless, even isolated incidents such as scabies or missed medication can substantially affect perception and trust. At the same time, many families explicitly say transfers are safe, and they feel the building is secure.
Patterns and likely explanations: The reviews suggest a pattern of generally strong personal care culture (warm staff, small-home feel, personalized attention) that can be undermined intermittently by management turnover, staffing shortages, and operational or administrative failures. Positive reports are common and often detailed; negative reports tend to cluster around specific themes — sanitation lapses, billing disputes, and staffing/leadership transitions. This indicates variability in resident experience over time or between different teams/units.
Practical takeaways and recommendations for families: If you are considering this community, plan an in-person visit and ask specific, concrete questions: current staff-to-resident ratios and recent turnover rates; recent infection-control incidents and responses; housekeeping and linen-change protocols; sample meal service and dietary accommodations; detailed written billing practices including acuity-point policies and refund/proration rules; Medicaid acceptance policies (and any recent changes); and how the community handles transfers, emergency responses, and two-person assist needs. Ask for references from current residents/families, and request to see multiple apartments and common areas across the building so you can gauge consistency.
Conclusion: Many families and residents report positive experiences at Evergreen Place driven by caring staff, a small and home-like atmosphere, accessible layout, and meaningful activities. However, recurring and sometimes serious complaints about management transparency, staffing consistency, sanitation and infection-control lapses, and billing practices are significant and warrant careful investigation by prospective residents and families before committing. The community appears capable of providing very good care under the right staffing and management conditions, but the variability in reviews makes due diligence essential.
