Garden Village

    206 S 10th Ave, Yakima, WA, 98902
    2.9 · 25 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff but unsafe care

    I'm torn but overall disappointed. Some employees were compassionate, welcoming, and treated residents like family, yet too often care was indifferent or unsafe - short-staffing, missed meds/therapy, unexplained falls/bruises, stained sheets, no water, and poor documentation. The building and food swung between clean/restaurant-style and foul/neglected; my loved one worsened there and improved after leaving, so despite some wonderful staff I cannot recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.92 · 25 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.7
    • Meals

      1.6
    • Amenities

      3.3
    • Value

      1.0

    Pros

    • Compassionate, caring and attentive staff
    • Staff often treat residents like family
    • Staff available and responsive in emergencies (life‑saving instances)
    • Clean, well‑kept building and grounds
    • No strong nursing‑home odor reported by some reviewers
    • Spacious units and clean rooms in some areas
    • Effective communication with families about medical updates
    • Activities program with a highly praised activities director (Delores)
    • Facilitation of remote contact (Zoom/phone calls) for residents
    • Staff assist residents with mobility and daily needs
    • Discreet and respectful handling of deaths
    • Restaurant‑style dining and positive reports of food quality from some reviewers
    • Welcoming, home‑like environment for some families
    • Safety‑focused entry screening procedures reported by some reviewers
    • Residents free to come and go; family access easy in some cases
    • Positive comparisons of care quality to other facilities by some reviewers

    Cons

    • Severe patient safety concerns reported
    • New management (Avalon) associated with declining standards
    • Lack of nursing systems, policies, and adherence to medical standards
    • Documentation and incident reporting gaps
    • Frontline staff reportedly unprotected or unsupported
    • Disrespectful, indifferent or rude staff reported in multiple reviews
    • Inconsistent or poor hygiene (urine/blood‑stained sheets, bodily neglect)
    • Reports of residents left wet or without water
    • Food complaints (cold meals, poor quality) from other reviewers
    • Allegations of abuse or unsafe behavior (e.g., naked residents roaming)
    • Staff shortages and short‑staffing concerns
    • Refusal or mishandling of medications and treatments
    • Improper clinical care incidents (e.g., PIC line removal, refused hospital meds)
    • Broken equipment (e.g., broken bed) and maintenance issues
    • Falls, bruises, and unexplained injuries reported
    • Therapies not provided or therapy services neglected
    • Facility odors and overall poor cleanliness reported by some
    • Claims that patient condition deteriorated while at facility
    • Calls from reviewers suggesting facility should be shut down or closed
    • Inconsistent dining/service practices (tray placement too far from resident)
    • Questionable credibility of facility ratings claimed by reviewers
    • COVID‑related protocols or duties slipping in practice
    • Polarized experiences — highly variable care quality across cases

    Summary review

    Overall sentiment across the reviews is deeply mixed and highly polarized, with strong praise from some families and residents for individual staff members and specific aspects of the facility, and severe criticism from others describing dangerous and neglectful conditions. Positive comments repeatedly highlight the compassion, responsiveness and dedication of many direct‑care staff: reviewers describe staff who treat residents like family, who have intervened in emergencies and even saved lives, and who provide mobility help, dignity and respectful handling of death. Several reviewers also praise cleanliness, spacious rooms, a lack of the stereotypical

    Location

    Map showing location of Garden Village

    About Garden Village

    Garden Village in Yakima, WA, is a senior living community offering independent living, assisted living, and memory care in a nonprofit, 95-bed skilled-care facility where you'll find care for both long-term residents who make this their home and short-stay patients recovering from accidents or surgery, with a holistic approach that supports both residents and their families. The place is open 24/7, and the staff, known for being helpful, joyful, and kind, include trained aides and a dedicated activities director named Delores, who makes sure everyone can join in group or personal activities, even arranging calls so residents stay connected with loved ones. Residents get nutritious meals made by chefs and meal planners, as well as personalized dietary options, and there are four secured patios plus shady trees lining three sides of the building, so people have safe spaces to relax outside or enjoy activities led by a caring staff. The memory care wing is clean, odor-free, and spacious, offering a safe and supportive setting for those with Alzheimer's and other conditions, and staff treat everyone like family, with open communication to family members about medical updates and ongoing care.

    You'll find physical, occupational, and speech therapy services, IV therapy, wound care, pain management, and pharmacy service available 24 hours, plus a beauty and barber shop, which helps bring some comfort and routine to daily life, with 24-hour nursing staff always nearby. People who need extra support, maybe because their needs aren't met in other places, will find Garden Village has Extended Behavior Services for mental health, personalized behavioral plans, and counseling for both residents and their families, along with a comprehensive on-site social services program. Activities, both in groups and individually tailored, focus on keeping everyone engaged socially, physically, emotionally, and mentally, and the community's approach is all about making sure each person feels welcomed and respected, so dignity is at the center of care. The rehabilitation program helps patients move from hospital stays back to home, and both Medicare and Medicaid are accepted, which helps more people get care without extra worry. Recognized by the National Council for Community Behavioral Healthcare for innovation and excellence in serving older adults, Garden Village stands out for its secure memory care wing, specialized behavioral and psychiatric programs, and staff who always strive to deliver high-quality, comfort-driven care every day.

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