Overall sentiment in these reviews is highly polarized: many reviewers praise individual staff members, therapy outcomes, and the social environment, while a substantial number report serious, sometimes alarming problems with care, communication, and management. Positive comments frequently center on compassionate front-line caregivers, effective physical therapy and rehab services, and an engaging activities program. At the same time, multiple reviews describe systemic issues — long response times to calls for help, medication and clinical mismanagement, and episodes of neglect or abuse — that raise safety and quality-of-care concerns.
Care quality and clinical safety show a wide variance. Numerous reviewers report caring, compassionate nurses and aides who provided excellent hands-on care, with specific staff members (Yolonda, Ruth, Deb) singled out for praise. Several people attribute successful rehabilitation outcomes to competent physical therapy staff. Conversely, other reviews describe severe lapses: delayed call-button responses (one report cites waits of three or more hours), ignored DNR or hospice instructions, medication changes that did not follow the primary physician’s prescriptions, inadequate pain management, and a death described as occurring while staff were unaware of hospice status. These conflicting reports suggest inconsistent clinical practices and possible communication breakdowns between clinical teams, families, and external providers.
Staffing and management are recurring themes. Positive reviews highlight teamwork, departmental coverage, and friendly office/clerical support. Nonetheless, many negative accounts point to staffing shortages, high turnover, and poor management responsiveness. Several reviewers explicitly state that management does not adequately address resident concerns and that accountability for reported abuse or neglect was lacking. The loss of valued personnel (for example, the chef who used to solicit resident feedback) is noted as negatively affecting services, and multiple reviewers advise caution or avoidance of the facility altogether.
Facilities, meals, and amenities are described inconsistently. Some guests note a clean building and appreciate single rooms with private bathrooms; others report outdated, small rooms with visible damage (a hole in a door) and recurring issues like meals served cold. The dietary program received specific praise when a chef was actively engaging residents, but the chef’s departure appears to have diminished that strength in at least one reviewer’s experience. Small comforts and activities (nail services, desserts, bingo, volunteer involvement) are frequently called out as positives that enhance residents’ daily life.
Communication and administrative processes are problematic in several accounts. Complaints include lack of orientation or written policies at admission, failure to arrange necessary transportation (resulting in missed post-surgical appointments), poor notification of clinical/hospice status to staff, and loss or misplacement of personal items. A particularly troubling claim involves a privacy violation where personal belongings were searched and a cigarette entrusted for safekeeping was subsequently lost. These reports point to gaps in intake procedures, record-keeping, and resident property management.
Patterns and overall takeaways: The reviews depict a facility with strong, committed individual staff members who can and do provide excellent care, particularly in rehab and activities, but with significant inconsistencies likely related to staffing levels, management oversight, and communication systems. Positive experiences tend to emphasize caring staff, successful therapy, and a lively activities program; negative experiences focus on safety, neglect, administrative failures, and instances of potentially serious clinical mismanagement. Families considering this facility should weigh those mixed signals carefully.
If evaluating this facility in person or advising a loved one, focus questions on emergency response times, hospice and DNR protocols, medication management and how physician orders are verified, staff turnover rates, transportation procedures, property handling policies, and recent leadership or staffing changes (for example, whether the dietary leadership that residents praised is still in place). Ask to observe shift changes, review incident and fall logs, request references from recent families with similar care needs, and verify how complaints are handled and documented. Given the severity of some negative reports, ongoing monitoring and clear, written agreements about clinical and administrative responsibilities are prudent for anyone choosing care at this facility.
