Overall sentiment in these reviews is strongly mixed but leans positive with serious, isolated negative incidents that merit attention. A large portion of reviewers praise the staff highly—calling them caring, compassionate, and treating residents like family—and many specifically highlight excellent CNAs, attentive rehabilitation staff, and around-the-clock nursing coverage. Several families describe long-term positive relationships (one mentions 14 years), good communication with staff and management, and appreciation for the proactive involvement of staff in residents' daily lives. Multiple reviews commend the facility for being clean, smelling free of foul odors, and well maintained, with positive notes on the courtyard/garden, dining presentation (tablecloths), and food quality. Activities and programming are frequently noted as a strength: weddings, carnivals, parades, entertainment, holiday celebrations, hands-on snack-making, and active recreation in the rehab area are repeatedly mentioned as contributing to an engaging, home-like atmosphere.
Care quality and staff performance are the most consistently praised elements. Reviewers often describe prompt attention to family requests, proper hygiene and grooming for residents, and staff who go above and beyond to meet needs. Families report that staff show dignity and respect, manage residents with mood swings compassionately, and keep residents engaged and happy—some explicitly call Logan Center "the best place for care" and give top scores. Several reviews also credit the facility with effective COVID prevention and clear communication during the pandemic.
Despite the many positive reports, a number of reviews raise serious concerns that contrast sharply with the positive testimonials. Most alarming are several accounts alleging severe hygiene failures: feces on the floor near toilets, a bedpan left in a restroom, and similar sanitation lapses. These reports are accompanied by mentions of patients roaming and asking for help—indicating potential safety and supervision problems. Additionally, some reviewers report staff distractions (for example, nurses on phones), unkept or unpleasant staff appearance/attitude, and inconsistent responses from management when incidents occur. A few reviewers explicitly mention unprofessional or insensitive handling of incidents, and one or more speak of a lawsuit and a resident death, which raises legal and safety flags. There are also comments about a lacking physician presence or medical oversight and concerns about overcrowding or too many residents in some areas.
Facilities impressions are mostly favorable—clean, well-kept, and with pleasant communal spaces—but a minority describe the environment as depressing or inadequate in some respects. This pattern suggests variability: many reviewers see the facility as clean and well maintained, while a smaller set report serious cleanliness and safety lapses. Similarly, staff quality appears to be uneven in reviewers' experiences: while many encounter exceptionally kind and capable caregivers, others encountered inattentive or insensitive staff and reported that staff were distracted by personal devices.
Activities, rehabilitation, and family involvement are consistently highlighted as strengths: the rehab program is active, residents participate in recreational programming, and the site hosts varied social events that families appreciate. Dining and presentation receive positive comments from multiple reviewers. Communication from staff and management is often praised for clarity and responsiveness; however, several reviews call out instances of poor or unprofessional communication when problems arose.
In summary, the dominant themes are deeply caring staff, robust programming, and generally clean, welcoming spaces—balanced by troubling reports of serious hygiene and safety incidents, inconsistent staff professionalism, and at least one reported legal/safety issue. The overall impression is polarized: many families highly recommend Logan Center based on personal, often long-term, positive experiences, but the presence of severe negative allegations means prospective residents and families should probe specific concerns before committing. Practical next steps for someone evaluating the facility would be to tour multiple areas (including restrooms and rehab), ask about recent infection-control and sanitation inspection results, inquire about staffing levels and physician coverage, request details on how incidents are handled and documented, and speak with current families about consistency of care across shifts. These actions can help reconcile the overall positive patterns in most reviews with the serious negative reports raised by a minority of reviewers.
