White Sulphur Springs Center

    345 Pocahontas Trl, White Sulphur Springs, WV 24986
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Compassionate staff, clean facility, helpful

    I'm so grateful my mom is here - the staff are compassionate, prompt, and consistently go above and beyond. The facility feels clean, safe, and well run; therapy helped her regain strength and family communication (weekly Zooms with the administrator) has been excellent. The indoor courtyard is a fantastic feature and overall we're very happy and would highly recommend.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    4.16·(49)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      3.9
    • Meals

      1.0
    • Amenities

      2.7
    • Value

      1.3

    Pros

    • Compassionate, patient-focused nursing staff
    • Attentive certified nursing assistants
    • Engaging activities program with dedicated director
    • Accessible indoor courtyard and outdoor amenity
    • Effective rehabilitation and therapy outcomes when delivered
    • Proactive family communication and care coordination
    • Responsive management and COVID-era adaptations
    • Clean, well-maintained common areas
    • Friendly, family-like atmosphere
    • Employee recognition and staff engagement initiatives

    Cons

    • Inconsistent cleanliness and sanitation control in rooms and common areas
    • Inconsistent personal-care scheduling and bathing practices
    • Understaffing and variable staff responsiveness
    • Gaps in transfer and mobility-safety practices
    • Allegations of falsified documentation and regulatory noncompliance
    • Inconsistent infection-control and PPE adherence
    • Meal-service quality and kitchen safety process inconsistencies
    • Delays or variability in therapy initiation and rehabilitation delivery
    • Communication lapses with families and medical proxies
    • Personal-property and laundry management gaps

    Summary of reviews

    Reviews for White Sulphur Springs Center are highly mixed, with a pronounced split between strong praise for front-line staff and recurring operational concerns. Positive accounts emphasize compassionate, patient-focused nurses and attentive CNAs, a warm, family-like atmosphere, and an active activities program led by a dedicated director. Several families highlighted effective therapy and rehabilitation outcomes when therapy was consistently provided, an accessible indoor courtyard, proactive family communication (including weekly administrator calls and Zoom meetings during COVID), and visible staff engagement and recognition initiatives.

    Conversely, a number of reviews raise persistent operational issues that warrant scrutiny. Cleanliness and sanitation control are described as inconsistent across resident rooms and common spaces, and some reviewers raise odor concerns. Personal-care schedules — including bathing and incontinence-related assistance — are reported as irregular, and understaffing is described as contributing to delayed responses and periods when residents were unattended. Relatedly, reviewers describe gaps in transfer and mobility-safety practices and at least one account of an injurious transfer that required hospital-level care, indicating areas where clinical incident response and escalation protocols may need strengthening.

    Several reviews identify procedural and regulatory concerns. There are allegations of pressure to alter documentation to avoid inspection tags and references to health-department involvement; these point to potential weaknesses in documentation integrity and compliance processes. Infection-control practices (PPE use and hand hygiene) and kitchen safety controls (ventilation, dish machine temperatures, meal quality) are also noted as inconsistent, which has implications for both resident safety and regulatory oversight. Additionally, families describe communication lapses with medical proxies and inconsistent notification practices, as well as problems with laundry and personal-property management.

    In practice, this profile suggests a facility with many committed and caring staff members who can deliver good interpersonal care and meaningful activities, but with operational and managerial weaknesses that affect consistency of clinical care, sanitation, and regulatory compliance. Prospective residents and families should verify current staffing levels, infection-control protocols, sanitation audits, therapy start timelines, documentation and compliance records, and property-management procedures during a visit. Asking to see recent inspection results, staffing schedules, therapy plans, and examples of family communication practices can help clarify whether the facility’s strengths are reliably applied to an individual’s care needs.

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    Medicare Ratings

    3·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of White Sulphur Springs Center

    White Sulphur Springs Center is located at 345 Pocahontas Trl, White Sulphur Springs, WV, 24986.

    About White Sulphur Springs Center

    White Sulphur Springs Center sits in a small town and serves both short-term and long-term residents with a mix of care and support, so folks here can get things like help with daily tasks, medication management, and even hospice and palliative care if they need it, and the nursing team, which includes registered nurses and attending physicians, stays on hand around the clock for medical needs and emergencies, with leaders like Dr. Kelby Faulkner as Medical Director and Marie Soriano as Director of Nursing who have many years of experience in elder and specialized care. You'll find therapy here, too-there's physical, occupational, respiratory, and speech therapy, and they run a specialized orthopedic rehab program, so people coming off surgeries or injuries get the care they need, and the recently opened gym for rehabilitation offers equipment for regaining strength and movement. The building has private and semi-private rooms, with air conditioning and heat controls for comfort, and residents and visitors will see a range of shared spaces like a courtyard, gardens, a library, a hair and nail salon, and a chapel, plus activity rooms, balconies, a fitness center, movie and game nights, and computer and internet access in the common areas, so there's quite a bit to do even if moving about might be hard for some days.

    Dining happens in a newly renovated dining room where you can order breakfast to your liking and get lunches café-style, and there's an always-available menu; they take care of meals, laundry, and housekeeping, and visiting pets are welcome, so people with animal companions can keep them close or take part in pet therapy programs. Activities stretch beyond the building, since field trips and transportation are available, and inside there's a steady run of cultural, religious, and social programs, so staying engaged and busy isn't tough unless you want a quiet day. Safety matters too, with a 24-hour emergency and security system, and there are extra touches like a general store, cable TV, wireless internet, a hot tub, and a private dining area for special meals with visitors or family.

    For some practical facts, White Sulphur Springs Center accepts Medicare, Medicaid, and most private insurances, and there are 68 certified beds with an average daily census of about 60 residents, and the staff delivers about 3.26 nursing hours per resident each day, though inspections have shown areas for improvement, such as accident hazards, infection control, and supervision, with 44 total deficiencies recently documented, so families might want to review inspection reports for details. The place works as a partner with the We Honor Veterans program and has gotten the AHCA Bronze Quality Award, and leadership falls to Jody Mohr as the main administrator, who's worked in elder care since 2001.

    Care options cover a wide range including skilled nursing, Alzheimer's care, short-stay and respite care, wound care, pain management, IV therapy, colostomy, dental, podiatry, psychiatric, and vision services, and they work on discharge planning and nutrition with each resident, making sure plans are tailored for each person's needs; still, White Sulphur Springs Center runs as a for-profit facility under larger companies like Genesis Healthcare and has gone through leadership changes, so when considering this center it's a good idea to weigh both positives like broad services and therapies, and the areas state inspectors have found lacking in recent years.

    People often ask...

    White Sulphur Springs Center offers assisted living, memory care, and skilled nursing.

    There are 8 photos of White Sulphur Springs Center on Mirador.

    The full address for this community is 345 Pocahontas Trl, White Sulphur Springs, WV 24986.

    No, White Sulphur Springs Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of White Sulphur Springs Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact White Sulphur Springs Center directly. There is no cost for this service. We are compensated by the community you select.

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