Shepherd of the Valley Rehabilitation and Wellness

    60 Magnolia, Casper, WY, 82604
    3.3 · 27 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Kind staff, unsafe inconsistent care

    I've had mixed experiences. The memory-care unit, rehab and many staff (Marsha, Denise, Brook, Susan and a joyful receptionist) were kind, efficient and residents loved activities - I enjoyed performing and volunteering there. But the place is understaffed, with missed or delayed meds, poor personal/wound care, unanswered call lights, safety/theft concerns, bad communication and at times abusive or prison-like treatment. I appreciate the caring employees, but I worry about safety and consistency and cannot fully recommend.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.33 · 27 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      3.4
    • Meals

      1.0
    • Amenities

      1.0
    • Value

      3.3

    Location

    Map showing location of Shepherd of the Valley Rehabilitation and Wellness

    About Shepherd of the Valley Rehabilitation and Wellness

    Shepherd of the Valley Rehabilitation and Wellness has been providing care for over 100 years, and you'll find it takes Medicaid and Medicare, which makes things easier for many families, and it stands as a nonprofit community supported by the Evangelical Lutheran Church of America and part of the EmpRes family. The place accepts people who need skilled nursing, short-term rehabilitation, long-term care, assisted living, memory care for Alzheimer's and dementia, post-acute care, respite care, hospice, and even offers independent retirement living and adult day care. Residents benefit from personalized care plans and a wide range of therapies, like physical, occupational, respiratory, hydration, and speech and language therapy, with recovery services to help regain strength and quality of life and audiology solutions for those with hearing needs, while memory care services come with special cognitive activities and secure units. Daily activities and community-sponsored events keep everyone involved, while resident-run programs help folks feel right at home, plus there's a library, a game room, fitness and wellness/spa rooms, a community garden, outdoor walking paths, cable TV, high-speed Wi-Fi, kitchenette options in rooms, and both private bathrooms and furnished rooms available, so comfort isn't hard to come by. They've got air conditioning, telephones, laundry and linen services, regular housekeeping, professional meal preparation that takes allergies and diabetes into account, and transportation to get residents where they need to go, so everyday needs are taken care of with a warm touch, and if folks need help with bathing, dressing, or getting around, staff assist with daily activities, with a 24-hour call system in place for emergencies, so help's never far away. For new residents, the concierge service and move-in coordination make arrival a little less stressful, and wheelchair accessibility is there throughout the facility. While there's a licensed capacity of 192 certified beds and an average census of about 156 residents per day, nurse staffing runs at 3.18 hours per resident daily, which is less than the state average but the nurse turnover rate is lower than most places, though management and ownership include Couve Financial Services LLC and Pacific Northwest Opco Management LLC, and the facility has had some violations, mainly in infection control and drug labeling/storage, with deficiencies in meeting all resident activity needs, which are concerns families may want to consider. Staff includes a dedicated professional team offering constant supervision for those who need it, plus recovery and wellness programs that follow a holistic approach for everyone trying to move from hospital to home, so you'll see both short-term rehabilitation and long-term support under one roof, with amenities that give a sense of comfort and promote social engagement. The main goal remains to give each resident a supportive, empowering place to live, where residents can feel safe, cared for, and encouraged to take part in daily life as much as possible.

    About Independent

    Independent senior living facilities that are not part of a larger chain or management company. These are standalone communities, often family-owned or locally operated, providing personalized care with deep community roots.

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