Best of Europe

    1632 E Coconino Street, Cottonwood, AZ, 86326
    4.3 · 6 reviews
    • Memory care
    AnonymousLoved one of resident
    3.0

    Home-like, loving staff; inadequate dementia

    I appreciated the home-like, very clean facility, loving and friendly staff, and homemade meals that helped my mom thrive, but when her dementia worsened the staff often seemed underqualified, impatient and money-driven - great for general care, not for advanced dementia.

    Pricing

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    Amenities

    4.33 · 6 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.3
    • Meals

      4.7
    • Amenities

      4.3
    • Value

      1.0

    Pros

    • Loving, compassionate care
    • Patient and accommodating staff
    • Homemade/organic/fresh home-cooked meals
    • High-quality/fabulous dining
    • Cheerful, home-like atmosphere
    • Content and grateful residents and families
    • Nurse practitioner on staff
    • Very clean, well-maintained facility
    • Hard-working and thorough staff
    • Respectful treatment of residents
    • Weight gain and improved nutrition for residents
    • Frequently recommended by families
    • Friendly staff

    Cons

    • Perception of money-driven staff behavior
    • Concerns that staff may be underqualified for dementia care
    • Reports of staff becoming aggravated or agitated as dementia progressed
    • Allegation that a resident was moved for financial reasons
    • Claims of fake or performative compassion
    • At least one report of a depressing atmosphere

    Summary review

    Overall sentiment across these summaries is predominantly positive, with multiple reviewers emphasizing warm, home-like care, strong nutrition, and clean facilities. The most consistent praise centers on the staff being loving, compassionate, patient, and accommodating; families repeatedly describe the environment as home-like and express gratitude. Several reviews single out the dining as a clear strength—meals are described as homemade, organic, fresh, and fabulous, with measurable benefits such as resident weight gain. Cleanliness and thorough caregiving are other recurring positives, and the presence of a nurse practitioner is noted as a sign of clinical attention.

    When describing staff and care quality, most reviewers use terms like caring, respectful, hard-working, and thorough. Multiple families explicitly recommend the facility and characterize relatives as content or considering the place to be home. The facility’s atmosphere is often called cheerful and welcoming, and reviewers frequently mention friendly staff and grateful families. These themes together paint a picture of a small, well-run environment where personal attention and good nutrition are priorities.

    However, there are notable and significant negative themes that appear in some summaries and should not be overlooked. One reviewer alleges that staff behavior was money-driven and that a resident was moved for financial reasons; the same reviewer claims staff were not qualified to handle dementia, became aggravated as dementia worsened, and displayed fake compassion. Another summary mentions a depressing atmosphere, which contrasts with the otherwise upbeat descriptions. These criticisms introduce concerns about management motives and the facility’s ability to provide consistent, skilled dementia care.

    The aggregate pattern is a strong majority of positive reports tempered by a minority of serious complaints. Positives—compassionate caregiving, clean environment, excellent home-cooked meals, and generally satisfied families—are frequent and detailed. The key negatives cluster around allegations of financial motivation, potential gaps in dementia expertise, and a single report of a depressing atmosphere. Given this mix, prospective families should weigh the broad positive consensus but also directly address the negative points: ask about staff dementia training and experience, request policies on transfers and financial decisions, observe staff-resident interactions, and, if possible, seek specific references from families of residents with dementia. These steps can help confirm whether the positive attributes seen in most reviews will apply to a particular resident’s needs.

    Location

    Map showing location of Best of Europe

    About Best of Europe

    Best of Europe sits on a quiet street at 1632 East Coconino Street in Cottonwood, AZ, and you'll find it's a single-story building with a home-like feel, offering both private and semi-private rooms that have cable TV and air conditioning, and the place never has more than ten residents, so everyone gets to know each other and staff can pay close attention to each person. The community has caregivers and either a nurse or a doctor on site all the time, with certified staff who help with everything from bathing and dressing to medication, and they can care for people who have challenges like bladder or bowel incontinence or need diabetic support, even giving insulin shots if needed, and they've got a special area built just for folks with memory problems like Alzheimer's or dementia, staff who know how to help and bracelets to keep people from wandering off, plus doors that stay secure to keep everyone safe. You get daily housekeeping, laundry, nutritious home-cooked meals, snacks, and the staff serves three meals each day tailored to what you like and need, and there's always a feeling of home, not an institution, with lots of games, conversation, reading, group activities, and events that highlight different parts of European heritage, including programs where the rooms and recreation are named after places or themes from Europe, all meant to foster community and keep unique traditions alive. The caregivers work with each family and resident to plan personal care, manage health needs, and hold regular nurse checkups every three months, so changes in health are noticed early, and the staff has training in both regular assisted living and special memory care for people with dementia, making sure everyone gets the help and attention they need in an environment that feels familiar, safe, and calm. The setting is relaxed and residents have open visiting hours with family, with the chance for socialization or privacy as needed, and the building stays clean and bright, with WiFi and cable for everyone, plus transportation help when it's needed for medical visits or outings, making life a little easier for seniors who want quality, dignity, and a bit of European culture in their everyday living. The home is licensed by the state, meeting safety and health rules with an active assisted living license and offers three levels of care: Supervisory, Personal, and Directed, and every service, from help with daily living to planning sustainable care costs, comes with support from Caring Senior Transitions, LLC, which even offers free placement assistance for families who need help choosing where their loved one will live.

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