Ivy Glenn Terrace I

    29571 Ivy Glenn Terrace, Laguna Niguel, CA, 92677
    3.6 · 7 reviews
      AnonymousLoved one of resident
      3.0

      Beautiful facility, caring staff, problems

      I loved the spacious, private rooms, covered patio/garden and many kind, long-tenured caregivers - Matt and several staff were a pleasure and gave real peace of mind. However, management felt inconsistent and sometimes incompetent: night care was effectively unavailable unless you pay $90/hr, in-house meds were very expensive and tightly controlled, communication and paperwork were confusing, and I witnessed poor conduct, pressure to medicate, refund disputes and reported safety/health incidents. Beautiful facility and excellent hands-on staff, but serious management and safety issues need fixing before I'd fully recommend.

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      Amenities

      3.57 · 7 reviews

      Overall rating

      1. 5
      2. 4
      3. 3
      4. 2
      5. 1
      • Care

        3.3
      • Staff

        3.7
      • Meals

        3.6
      • Amenities

        4.7
      • Value

        1.0

      Location

      Map showing location of Ivy Glenn Terrace I

      About Ivy Glenn Terrace I

      Ivy Glenn Terrace I sits in a quiet Laguna Niguel cul-de-sac at 29631 Ivy Glenn Dr, offering care for up to six residents in a small home setting that feels calming and personal, which can be different from the bigger senior facilities and you can see right when you come in that this is a family-run place, with several homes all close together there, so you're likely to see some of the same friendly faces from house to house, and the staff includes a licensed vocational nurse (LVN) on site most times, and there's a licensed psychiatrist on call if needed, plus on-site services for hair and nails so residents can stay comfortable and cared for without having to get in the car and go somewhere else, and even house call doctors and dentists making visits when needed, which makes it all a little less stressful for everyone involved. Ivy Glenn Terrace I runs as a Residential Care Elderly facility and can support many different kinds of needs, including assisted living, memory care, hospice, and respite care, with long-term options available. The staff here is trained to provide incontinence care, non-ambulatory care, diabetic care, and medication management, and they make detailed care plans for each person, helping with bathing, dressing, grooming, transfers, and mobility, with personal assistance based on what each resident needs day to day, plus physical, occupational, and speech therapy services available by arrangement, along with help from a podiatrist and other specialists, which means you don't have to worry about trying to arrange these on your own.

      Meals here are homemade and served three times a day, with adjustments for special diets and vegetarian options as needed, and the home puts real effort into making dining a social and pleasant time, hosting catered food and parties for birthdays, Christmas, and Thanksgiving, and making sure everyone gets to celebrate all holidays if they want to. The place is smoke free indoors, pets are allowed, and there're both indoor and outdoor common areas where residents can enjoy time together or with their guests. Wheelchair accessible showers, resident parking, and complimentary transportation for doctor's appointments and shopping are all available, though sometimes there's a small charge for longer trips, and the facility sits close to public bus lines for those who want to use them.

      There's always something going on, as Ivy Glenn Terrace I has a structured program of activities, with onsite games, recreation, music, crafts, board games, movie nights, a book room, outdoor relaxation, and even a hot tub and garden areas, with organized programs twice a week done by a professional activity company, and residents can join fitness, music, and animal therapy sessions or join in offsite outings and faith-based activities, since both activity and connection are important here. There are regular devotional services, and beautician services happen onsite for those who want them. A licensed nurse and doctor are on call, hospice services can be arranged if needed, and the facility is certified by local authorities and the Department of Aging or Veteran's Services, though care services don't accept Medicare unless certified by the Centers for Medicare & Medicaid Services.

      You'll notice the atmosphere tends to be warm and supportive, focused around nurturing care and a resident-first approach, with attention to daily routines, medication help, and personal comfort. Staff keeps up with current senior living practices so residents get quality care in a peaceful setting where they can develop relationships with both caregivers and other residents, and you'll find the days pass with both quiet and engaging activities for anyone who wants to join in. The place doesn't promise everything, but works to meet most needs with honesty and a straightforward approach, giving both residents and families some peace of mind without big claims or hype.

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