Overall sentiment in the reviews is mixed but leans strongly positive on the hands-on caregiving and clinical oversight, while raising several operational and amenity concerns. Multiple reviewers emphasize the quality of care: staff are described as professional, qualified, diligent and caring. The ownership and leadership are repeatedly called out as strengths — owners are registered nurses, one owner is described as gracious and personally involved — and reviewers specifically noted swift communication when residents were ill or had accidents. Several comments highlighted that staff went the extra mile to keep a resident out of a nursing home, and one reviewer reported five years of satisfaction, all pointing to consistent, reassuring day-to-day care and positive resident experiences.
Facility and room-related comments present a generally favorable, practical picture: reviewers described the home as lovely, with efficient room sizes and simple, homelike amenities. These aspects seem to support residents who value a straightforward, comfortable living environment rather than resort-style features. However, the location and environment have drawbacks for some—there is at least one mention of a noisy road nearby, which could affect sleep or comfort for noise-sensitive residents.
Dining and activities emerge as weaker areas. Multiple reviewers noted a lack of activities and limited social programming, which may be a concern for families seeking an active engagement schedule for their loved ones. Dining received specific criticism: meals were described as lacking freshness, which suggests kitchen or food-sourcing issues that may impact resident satisfaction and nutrition. These themes point to potential gaps in lifestyle and enrichment services compared with the facility's strengths in clinical care.
Administrative and management issues are a notable pattern of concern. Reviewers reported residents moving out since a facility takeover and raised management turnover and stability problems. There were also complaints about lack of disclosure and that references are requested, which some reviewers viewed negatively. These items indicate possible communication and transparency shortfalls at the administrative level and a period of transition that has unsettled some families and residents.
Affordability impressions are mixed: while several reviewers praised the facility as affordable, others raised affordability concerns or explicitly said they would not recommend the facility. This suggests variation in individual circumstances or expectations about cost versus services received. In sum, the strongest and most consistent positives are the caregiving quality and RN ownership; the key negatives are managerial stability, transparency, limited activities, and dining quality. Prospective residents and families who prioritize clinically strong, attentive, nurse-led care may find Choice Care - Floyd a good fit, but those who prioritize robust activities, fresher meals, stable management or quieter surroundings should investigate those areas closely before deciding.
