Thompson House

    12 Spring Brook Ave, Rhinebeck, NY, 12572
    2.3 · 9 reviews
      AnonymousLoved one of resident
      1.0

      Understaffed unsafe neglectful inconsistent care

      I placed my mother here and had a distressing, inconsistent experience. Nurses sometimes yelled, ignored doctor orders, skipped meds and wound care, and PT was erratic - residents fell or were dropped. The facility felt understaffed and underfunded: dirty curtains, holes in walls, leaking sores on the floor, surprise co-pays, and chaotic discharge (no pillow, no transport). That said, a few nurses, aides and the activities director were genuinely compassionate and professional, and hospice care was good. After infections and additional surgery I moved her out - I cannot recommend this facility.

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      Amenities

      2.33 · 9 reviews

      Overall rating

      1. 5
      2. 4
      3. 3
      4. 2
      5. 1
      • Care

        2.3
      • Staff

        2.3
      • Meals

        2.0
      • Amenities

        1.5
      • Value

        1.0

      Location

      Map showing location of Thompson House

      About Thompson House

      Thompson House, located at 12 Spring Brook Ave in Rhinebeck, NY, operated as a senior living community with 100 beds until its closure on April 12, 2023, and the place had a focus on helping seniors, especially those with dementia or Alzheimer's, by creating a Residential Care Home that reduced confusion and helped prevent wandering, and you'd often see caregivers and residents forming real bonds in what was called a shared neighborhood home environment. The facility accepted 24 residents from the old Northern Dutchess Hospital and worked under the Ferncliff Nursing Home and Rehabilitation Center, all managed under an agreement with Nuvance Health, and this allowed for a close tie to the community.

      Residents had a range of care types available, including memory care, long-term nursing home care, and board and care; people got help with daily needs like dressing, bathing, grooming, cooking, and medication management, and there were services for those needing both temporary respite care and ongoing support. Thompson House was pet-friendly, offered Wi-Fi, and had both transportation and parking to make life easier for residents and visitors, and the rooms aimed to make people comfortable while the staff helped everyone with meals, healthcare, and even planning daily activities that kept folks engaged.

      The caregivers there were known for being professional and careful, providing compassionate and tailored assistance to each person, especially to those with physical ailments, and the individualized medical services took each resident's needs into account. Thompson House built a supportive setting for adults who needed long-term care and made room for pets too, which helped some folks feel more at home, and the family home feeling was important throughout the service, from the personalized care right down to working with local florists who really understood how to manage flower deliveries to that sort of medical facility, while keeping the everyday needs like meals, medication, and social life running smoothly. Reviews showed that staff treated residents with genuine respect and care, and even though the community's now closed, Thompson House left an impression as a reliable, neighborly place where people could get the help they needed in a friendly, caring environment.

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