The reviews represent a stark contrast in experiences and largely fall into two clusters: a set of serious, consistent complaints about Lidia's Adult Care Home, and separate, strongly positive reports about another provider identified as Cooper Mountain Care Home (and praise for its owner/caregiver). Overall sentiment is mixed, but the most urgent and repeated themes concern safety, staff training, cleanliness, and management practices at Lidia's. At least one family reported severe neglect that nearly resulted in a resident's death and subsequently moved their loved one to a different facility.
Care quality and safety: Multiple reviewers expressed major concerns about the quality of care at Lidia's. Common complaints include untrained caregivers, an overall lack of competence, and specifically that staff did not have CPR certification. One review specifically states a resident was neglected and 'almost died,' prompting relocation of the resident to another facility. These are serious safety red flags and indicate inconsistent or inadequate clinical oversight and emergency preparedness. By contrast, reviews praising Cooper Mountain emphasize "superlative care," compassionate staff, well-documented care plans, and explicit end-of-life support, suggesting a markedly different level of clinical attention and family communication at that facility.
Staff and management: Reviews name problems with staff ability and communication, including a language barrier that affected care. Several comments portray management as absent or disorganized—"owner not present" and "disorganized"—which reviewers link to poor caregiver oversight and documentation issues. Conversely, the praised owner/caregiver at Cooper Mountain is described as compassionate and engaged, providing families with reassurance. This split suggests that leadership presence and direct involvement by owners/managers strongly influence perceived quality and consistency of care.
Facilities and cleanliness: Cleanliness is another polarizing theme. Some reviewers report high levels of cleanliness and specifically "clean floors," while others describe the environment as dirty with a persistent urine smell and generally inadequate cleaning. The existence of both complaints and praise suggests variability over time or between residences/staff shifts. Persistent malodors and housekeeping lapses reported by some reviewers are particularly concerning in an eldercare context because they reflect infection-control and dignity issues.
Dining and meals: Dining reports are mixed. A few reviewers mention meals being nutritious, wholesome, and prepared in the facility's own kitchen, which families found reassuring. In direct contrast, other reviewers reported that food was not fresh and that meals were essentially microwaved, implying low-quality meal prep and poor nutritional standards. This inconsistency again points to variable day-to-day operations or differences in reviewer experiences and expectations.
Cost, value, and overall recommendation: Several reviewers felt the facility was overpriced relative to the level of care and cleanliness received. Some families strongly recommend the alternative provider (Cooper Mountain) and explicitly moved residents there after bad experiences. Positive reviews emphasize peace of mind, thorough documentation, and accommodating special needs in a small, quiet, home-like environment; negative reviews emphasize safety risks, neglect, and management failures.
Patterns and takeaways: The dominant pattern is a bifurcated set of experiences—serious, recurring complaints about staff training, safety preparedness (notably lack of CPR), cleanliness, and absentee management at Lidia's, versus robust praise for a different care home and its hands-on owner/caregiver. Dining and housekeeping appear inconsistent across reviews, with some families reporting home-cooked, wholesome meals and good cleanliness while others report microwaved food and urine smells. The presence of at least one account of near-fatal neglect elevates these concerns from mere dissatisfaction to potential safety and regulatory issues.
For prospective families: verify staff training and certifications (including CPR), ask about owner/manager presence and oversight, inspect housekeeping and odor control practices in person, inquire about meal preparation practices and sample menus, and request references or recent family testimonials. Because reviews show a wide discrepancy in quality, an in-person tour, direct conversations with current families, and checking licensing/inspection reports will be essential to assess whether a given resident will receive safe, consistent, and compassionate care.
