Vi at Palo Alto

    620 Sand Hill Rd, Palo Alto, CA, 94304
    4.4 · 58 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing

    Pricing

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Diabetes care
    • Hospice waiver
    • Medication management
    • Mental wellness program
    • Physical therapy
    • Preventative health screenings
    • Rehabilitation program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Parkinson's care

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Family education and support services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Continuing learning programs
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.41 · 58 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.4
    • Meals

      4.2
    • Building

      4.6
    • Value

      4.2

    Location

    Map showing location of Vi at Palo Alto

    About Vi at Palo Alto

    Vi at Palo Alto sits on 23 acres of Stanford Property and offers independent living, assisted living, skilled nursing, memory care, and a continuing care retirement community, so residents can stay even as their needs change, and the independent living apartments come in sizes ranging from 826 to 4,212 square feet, with up to 3 bedrooms and 3.5 bathrooms, and many have private balconies or patios, contemporary kitchens, and large bathrooms that include built-in safety features, and if someone needs assisted living, there are studio and one- or two-bedroom apartments with up to 864 square feet, while the skilled nursing area handles medical and rehabilitation needs with 24/7 nurse-supervised caregivers and private rooms, and the memory care program is for people facing Alzheimer's or dementia, including tailored activities and support for their safety and dignity. Pets up to 30 pounds are allowed, making it easier for people to bring a beloved animal with them, and there are plenty of opportunities to get involved or stay busy since the community offers lectures, performances, book and bridge clubs, fitness classes, discussions about current events, art studios, music programs, and hobbies, plus outdoor walking paths, an indoor swimming pool, a hot tub, game rooms, library, and landscaped grounds for enjoying fresh air or a stroll. Apartments are newly renovated in many areas, especially the community spaces like the Great Room, Creekside Lounge, and restaurants, so everything feels kept up, and staff are hired for their kindness and training, working under licensed nurses to provide ongoing support around the clock. Residents can use the on-site wellness center or hire extra in-home caregivers if needed, and there are personalized care plans, including physical, occupational, and speech therapy offered onsite, plus transportation is available if someone needs to get to local doctors, shops, or parks, because the area around Vi at Palo Alto has lots of resources nearby. Meals are served with plenty of dietary choices like vegetarian options, and there are devotional services for those who want them, both onsite and offsite, so social, spiritual, and physical well-being are part of daily life. The ViLiving Well program aims to keep people active and engaged, with plenty for everyone to do and a focus on lifelong learning and well-being, all while building a meaningful community where everyone contributes in some way no matter their background or needs. Residents pay an entry fee that can range from about $1 million to more than $8 million depending on the apartment size and refund options, and monthly fees go from about $5,700 to over $13,000 for single occupancy, and higher for couples, with two main pricing options and choices on how much of the entry fee gets repaid if someone moves out, and every year fees increase, which is common in these continuing care communities. The community allows direct entry into assisted living, not just moving in from independent living, and offers help with daily tasks, along with memory support for greater needs, and encourages independence, trying to provide support but also let people do as much as they can for themselves, and over the years, Vi Senior Living has aimed to create places that respect older adults, hiring people who care about service and dignity, focusing on keeping the environment both stimulating and comfortable for all who live there.

    People often ask...

    State of California Inspection Reports

    15

    Inspections

    0

    Type A Citations

    2

    Type B Citations

    5

    Years of reports

    10 Jun 2024
    Visited facility to ensure compliance with regulations. No deficiencies found during inspection.
    18 Jan 2024
    Confirmed no deficiencies were found during the visit.
    28 Dec 2023
    Investigated an incident involving a resident who reported a possible sexual assault, though the resident later expressed uncertainty about whether it truly occurred or was imagined. Staff and security measures were assessed, and no deficiencies were found.
    06 Apr 2023
    Confirmed allegation of physical abuse was investigated, but no evidence found to substantiate the claim. No deficiencies cited.
    06 Apr 2023
    Confirmed no deficiencies during a visit following a resident's fall and subsequent passing after using exercise equipment. No evidence of assisted living services provided.
    23 Feb 2023
    Interviews and observations revealed allegations of unclean bodily waste in residents' rooms were not substantiated due to lack of evidence, though concerns were raised about timely cleaning of waste in one particular case.
    23 Feb 2023
    Confirmed that allegations of improper medication administration were unfounded and that residents were allowed to refuse medications.
    17 Nov 2022
    Reviewed an incident regarding a staff member not attending to a resident who needed assistance as documented in the care plan.
    • § 87468.2(a)(4)
    19 Sept 2022
    No deficiencies were cited during the visit.
    27 Jan 2022
    Investigated the complaint alleging that a resident was incorrectly receiving assisted living services and found it to be unfounded. Resident was confirmed to be in independent living and not receiving assisted living services.
    24 Jan 2022
    Found 0 COVID-19 positive residents and 9 COVID-19 positive staff at the facility. Recommendations were made regarding social distancing and hand washing signage.
    23 Dec 2021
    Conducted unannounced visit, found no deficiencies. Residents reported feeling well and receiving necessary care and medications.
    16 Jun 2021
    Observed compliance with COVID-19 infection control regulations during the visit. No deficiencies cited.
    24 Feb 2021
    Confirmed allegation of financial impropriety and settlement in the amount of one million dollars, resulting in a reduction of operating costs for the facility.
    • § 1788(a)(22)
    24 Nov 2020
    Confimed no deficiencies identified during the visit. No recommendations were made.
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