Reata Glen

    2 Las Estrellas Loop, Rancho Mission Viejo, CA, 92694
    • Independent living
    • Assisted living
    AnonymousCurrent/former resident
    5.0

    Supportive community with excellent amenities

    I couldn't be happier here - the staff are kind, professional and genuinely supportive, and my move-in was seamless. The dining is superb (restaurant-quality with many choices), and there are endless activities, clubs and social events that keep me active and engaged. The campus and grounds are beautiful, with top-notch amenities - gym, warm indoor/outdoor pools, pickleball/tennis, library and theater - plus robust 24/7 medical and safety coverage for true peace of mind. I highly recommend this community.

    Pricing

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    Amenities

    4.83 · 144 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.9
    • Staff

      4.8
    • Meals

      4.8
    • Amenities

      4.8
    • Value

      2.7

    Pros

    • Exceptional, friendly and compassionate staff
    • Active, highly engaged Activities team with creative programs
    • Abundant clubs, classes, and social events
    • High-quality, varied and well-presented dining with talented chef
    • Multiple dining venues and daily social dining options
    • Extensive fitness amenities (gym, classes, trainer, pool, spa)
    • Wide range of sports courts (pickleball, tennis, bocce, putting green)
    • Indoor/outdoor heated pool and spa
    • Continuum of care on campus (independent, assisted, memory, skilled nursing, hospice)
    • 24/7 safety/EMT staff and gated security
    • Well-designed, tastefully furnished buildings and apartments
    • Well-maintained, beautifully landscaped grounds and outdoor spaces
    • Housekeeping, weekly laundry, linen services and maintenance support
    • Meal delivery, Grab & Go deli, and door-to-door grocery/food delivery
    • Strong move-in support and helpful residency counselors
    • Proactive maintenance and responsive Plant Ops
    • Robust communications (Touchtown/Touchtone, RG TV, updates)
    • Active, friendly resident community and strong sense of belonging
    • Resort/cruise-ship-like atmosphere and amenities
    • Pet-friendly environment and convenient location near services

    Cons

    • High upfront buy-in and substantial monthly fees
    • Perception of poor value for some due to cost and fees
    • Occasional staff shortages and pared-down cleaning services
    • Information gaps — website and marketing did not always set expectations
    • Some residents found suites or common areas too crowded
    • Limited parking and occasional privacy concerns
    • Not everyone felt it suited a very active/outdoors lifestyle
    • Some experienced a large financial loss when leaving
    • Occasional operational mishaps and isolated service issues
    • Unwanted or persistent marketing mailings and contact

    Summary review

    Overall sentiment across these reviews is strongly positive: reviewers repeatedly praise Reata Glen for its exceptional staff, resort-style amenities, high-quality dining, and robust activities program. The dominant themes are compassionate, attentive personnel; a lively, social resident culture; and an array of on-site services and health-care options that provide peace of mind for long-term needs. Many reviewers explicitly compared the campus to a five-star hotel or cruise ship, noting the combination of luxury finishes, multiple dining venues, continuous entertainment, and plentiful opportunities for connection.

    Care quality and staff performance are central strengths in the reviews. Staff at every level are described as friendly, professional, caring, and proactive — from residency counselors who smooth the move-in process to nurses, PT/OT, safety personnel and Plant Ops teams who maintain operations and respond quickly to emergencies and work orders. Multiple reviews emphasize cross-functional teamwork and employees going above and beyond routine duties (helping order dinner, assisting with internet, introducing new residents). Reviewers also highlight the on-site skilled nursing, memory care, assisted living, and hospice services as a major reassurance, frequently noting the 24/7 EMT-trained safety staff and rapid emergency responses. There are several explicit endorsements of clinical care (PT/OT successes, health monitoring, and positive outcomes in skilled nursing).

    Dining and food service receive consistently high marks. Reviewers cite delicious, varied menus, well-presented meals, professional chefs, multiple restaurant-style dining rooms, Grab & Go options, and daily social dining as standouts. Food quality and the dining experience are often singled out as exceeding expectations and contributing significantly to resident satisfaction. Complementary convenience services — door-to-door meal and grocery delivery, housekeeping, linen services, and weekly laundry — reinforce the ‘carefree’ living experience many residents describe.

    The breadth and quality of amenities and activities are a recurring theme. The campus offers extensive fitness equipment (including professionally monitored equipment), exercise and dance classes, water aerobics, a warm indoor/outdoor pool and spa, and courts for pickleball, tennis, and bocce. Hobby spaces such as woodworking and a hobby shop, a library, theater, billiards, and social clubs (bridge, book club, bike groups) generate a robust, college-campus-like social calendar. The Activities staff are noted as energetic and creative, with a diverse calendar of classes, excursions, holiday events, and regular entertainment that keeps residents highly engaged. Many reviews specifically credit the social programming with easing transitions and building friendships.

    Facilities, grounds, and community environment are highly praised. Multiple descriptions emphasize well-laid-out buildings, attractive furnishings and art, immaculate grounds with fountains and courtyards, and apartment interiors with good views and comfortable layouts. The gated 60-acre campus is described as secure, peaceful, and conveniently located near shopping, medical services, and family. The overall aesthetic and landscaping are repeatedly called out as a calming and attractive backdrop for daily life.

    Management, operations, and communications show a generally strong performance with regular praise for responsiveness, proactive maintenance, Plant Ops, and ongoing outreach via Touchtown/Touchtone and RG TV. Residencies cite helpful and organized marketing and move-in teams, ongoing check-ins after move-in, and an operational model that adapts to resident needs. Reviewers also note effective pandemic adaptations and strong Covid-safety measures, including instances reporting no resident cases and well-run vaccination clinics.

    Notable concerns and patterns: cost and value stand out as the most significant negatives. Several reviewers call out high upfront buy-ins (noted examples include ranges of hundreds of thousands up to $1.5 million for some units) and substantial monthly fees (examples cited like $4,000+ or $7,200), with some experiences of sizable financial loss when leaving. For some prospective residents, these costs undermine perceived value and contribute to an expectation mismatch. Information gaps amplify this — multiple reviewers said pricing and contract details were not clearly communicated on the website or during tours, producing surprise or frustration.

    Operationally, a minority of reviews note staffing shortages and service changes (pare-down cleaning), occasional mishaps, or isolated service lapses. These are generally framed as exceptions rather than the dominant experience, and many reviewers say staff compensated with cross-functional support. Other smaller issues include perceived crowding, limited parking, privacy concerns in certain units, and a few comments that the community may not suit someone seeking a highly active outdoor lifestyle. Some residents also reported aggressive or unwanted marketing contacts outside of standard practice.

    In summary, the reviews portray Reata Glen as a premium continuing-care retirement community with outstanding staff, top-tier dining, extensive amenities, and a vibrant social life that many residents describe as transformative and worth the trade-offs of downsizing. The major trade-offs are financial: high entrance costs and ongoing monthly fees, occasional information gaps around pricing, and some isolated operational issues. For those who can afford the model and value on-site health care, social programming, and a resort-like environment, reviewers overwhelmingly recommend Reata Glen and report high satisfaction, strong community bonds, and peace of mind for future care needs.

    Location

    Map showing location of Reata Glen

    About Reata Glen

    Reata Glen sits on about 60 acres in Mission Viejo, California, where seniors can pick from one, two, or three-bedroom homes in sizes from 827 to 1713 square feet, and life there feels easy with homes that stay comfortable and bright, set up so you don't have to bother with repairs or yard work anymore, because maintenance is handled and you can focus on doing what you like, whether that's joining one of the 200 classes or clubs, taking walks, or just relaxing. This place is for folks looking for independent living as well as those who need more help, so you'll find options for assisted living if you need help with dressing or bathing, and there's memory care too, where people with Alzheimer's or dementia get attention and safety in special parts of the community built for them, and on top of that, there's skilled nursing and long-term care so people can stay as their needs change.

    The community's set up as a Life Plan Community, meaning you move in and, if your health changes, you can keep getting care right on campus instead of having to find a new place, which makes life simpler for families who want to stay near one another, and Reata Glen also offers general counseling, plus family planning and birth control clinics, though these health services are available as part of their larger network of care. The building's three stories tall with lots of natural light, so rooms feel open and peaceful, and meals are served on campus with chefs preparing food that fits different diets and preferences. The staff show up as a skilled, caring team, offering help with things like medicine, bathing, and meals, and it does feel like they're there if you want them but give you space otherwise. There are professional services to support day-to-day needs, and activities across campus mean there's usually something going on for anyone who wants to get involved, from educational programs to exercise groups and crafts, and those peaceful walking paths and spots to sit make it pretty easy to spend time outside, too.

    The community's part of a broader group run with licensing and support from Continuing Life LLC, though they don't own the place, and regular service hours run Monday through Friday from 8:00 to 17:00, and a shorter day on Saturday from 10:00 to 16:00, which helps for families planning visits or residents needing support. Amenities are set up for comfort and social time, with rooms right near dining, events, and help, so whether you want quiet or want to be busy, it's all close by, and for the folks who need one-on-one help or advanced care, that's provided without having to move far from familiar faces. This place tries to take the stress out of daily chores and health worries, so people can spend more time enjoying their days, seeing friends, or learning something new.

    People often ask...

    State of California Inspection Reports

    19

    Inspections

    1

    Type A Citations

    0

    Type B Citations

    6

    Years of reports

    01 Jul 2025
    Found no deficiencies; conditions were clean, safe, and sanitary with adequate food, water temperatures, emergency supplies, secure medication storage, and complete resident and staff records.
    08 Aug 2024
    Found no deficiencies during the visit; safety systems, staffing, resident care, medication handling, and records met required standards, and residents were treated with dignity.
    08 Aug 2024
    Confirmed that the facility maintained compliance with licensing requirements, ensuring safety, cleanliness, and proper care for residents during the inspection.
    16 Jul 2024
    Investigated a death notification at the home after a morning check-in; the resident was found on the floor by a spouse, CPR was started, and emergency responders pronounced the person deceased. Medical conditions noted included hypertensive disorder and chronic atrial fibrillation.
    16 Jul 2024
    Confirmed a resident was found deceased on the floor on the morning of July 7th after being unresponsive, with emergency response initiated by the husband and facility staff; the death was due to natural causes related to a chronic heart condition, and the facility will provide the death certificate when available.
    15 Jun 2023
    Investigated a death follow-up at the site, reviewing records, touring the locker room, steam room and pool area, and interviewing leadership; death report had not yet been submitted and autopsy details were undetermined, awaiting family information. No deficiencies identified.
    15 Jun 2023
    Reviewed documentation and interviewed staff regarding a resident's death, noting that the official death report had not yet been submitted to the department and that no deficiencies were identified during the visit.
    20 Sept 2022
    Found an allegation that an individual excluded from employment attempted to work as a custodian but was denied because a background exemption was required and not pursued, and was never hired. Review of personnel records showed no evidence of that individual's employment or termination.
    20 Sept 2022
    Reviewed personnel records and confirmed that a staff member who was excluded from employment was never hired at the facility.
    • § 9058
    25 Jul 2022
    Found two serious safety events: one resident died by suicide after responders arrived, and another resident attempted self-harm by leaving a running car in the garage and was placed on a psychiatric hold at the hospital. Both residents were independent and did not require daily living assistance, and no health or safety violations were noted during the visit.
    25 Jul 2022
    Reviewed two suicide-related incidents involving residents, including a confirmed death by suicide and a near-incident resulting in a psychiatric hold; observed residents engaging in activities and noted no health or safety violations during the visit.
    14 Jun 2022
    Found no deficiencies; observed residents appeared happy and well cared for, with clean, safe conditions and extensive covid precautions, emergency supplies, and accessible recreational amenities.
    14 Jun 2022
    Confirmed that the facility was clean, well-maintained, and followed COVID-19 safety protocols, with residents appearing happy and engaged, and all required safety and emergency measures in place. No deficiencies were noted during the visit.
    07 Jun 2021
    Found no deficiencies during the visit; residents appeared happy and well cared for, with clean surroundings, ample safety and hygiene measures, and proper visitor screening in place.
    07 Jun 2021
    Confirmed that the facility maintained proper COVID-19 precautions, hygiene practices, and emergency preparedness, with all residents appearing well cared for and no deficiencies noted during the visit.
    11 Mar 2020
    Reviewed a concern regarding staff with a criminal exemption; confirmed that the staff member was never employed on-site and was an independent contractor, and the facility is not pursuing an exemption.
    13 Jan 2020
    Reviewed a situation involving a staff member with a pending criminal record exemption who was never hired due to background check issues, and confirmed another prospective employee's criminal exemption was incomplete and will not be pursued.
    18 Dec 2019
    Reviewed staff removal and employment records following exemption denial and immediate action request, confirming that the involved staff were no longer employed or scheduled at the facility.
    08 Nov 2019
    Confirmed that Staff 1 was never hired by the facility following an immediate exclusion, and the staff member had been removed from the facility’s records.

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