Overall sentiment in the reviews for Town & Country is strongly mixed but leans positive on many fronts: numerous reviewers praise the facility’s atmosphere, physical upkeep, social life, and—most notably—the staff. Recurrent positive themes include a warm, friendly atmosphere; clean, well-maintained buildings and grounds; comfortable apartments; and a robust calendar of activities. Many reviews highlight excellent dining (with multiple reports of buffet-style and “five-star” meals), a strong activities department, effective on-site rehabilitation and physical therapy, and multiple levels of care (independent living, assisted living, memory care, and skilled nursing). Several families explicitly endorse the facility based on long-term resident satisfaction (some residents for 30+ years) and describe welcoming tours, helpful move-in processes, daily welfare checks, weekly or daily housekeeping, transportation services, salon and chapel amenities, and a faith-based community option that appeals to many.
Staff and resident experience are among the facility’s most-cited strengths. Many reviewers describe staff as caring, professional, courteous, and responsive—cited across admissions, activities, nursing, and administration. The activities team receives repeated praise for creative programming and outings; memory-care classes are described as having a positive impact. Leadership and administration are frequently described as attentive and communicative, and some reviews call out a positive CEO attitude. Practical conveniences such as a month-to-month payment plan, no entry fee for some programs, central location near medical providers and shopping, and plans for future amenities (bistro, indoor pool, expanded physical therapy) add to perceived value for many families.
However, a significant and troubling cluster of negative reviews must be weighed carefully. Multiple reviewers allege serious care and safety failures: falls or unattended residents, refusal by staff to use lifts, residents left in chairs or beds for excessive periods, delayed or inadequate response to medical orders, and at least one report linking care incidents to hospitalization and death (including allegations of sepsis and deterioration after neglect). These reports indicate inconsistent nursing competence across shifts, limited night nursing coverage, and instances where families felt staff were untrained or unwilling to follow care plans. While some reviews describe emergency responsiveness as “above and beyond,” the presence of recurring extreme negative accounts (hospitalizations, police involvement, accusations of negligence) is a major red flag and a pattern that prospective residents and families should investigate directly with the facility and regulators.
Other recurring concerns create a picture of variability rather than uniform experience. Several reviews mention rude or unhelpful staff in isolated incidents, communication gaps (delays in doctor visits or medication changes, difficulties obtaining updates), and managerial issues such as perceived profit-driven billing practices, annual rent increases, and “nickel-and-dime” fees. Physical differences between wings are noted: independent living areas are frequently described as newer, more hotel-like and well-appointed, while some assisted living or skilled nursing areas are described as smaller, older, or less updated. There are also practical complaints about security (sign-in/sign-out tracking), limited bilingual staffing (Spanish and other languages), some cleanliness and maintenance issues (paint chipping, stale smells), construction-related disruption, and occasional reports that some residents could not or did not participate in activities.
Dining and activities are generally strong selling points, but experiences vary: many reviewers praise excellent meals, variety, and a nutritionist-guided approach, while others note inconsistent portion sizes, limited homemade options, or dining-timing issues (e.g., lunch service closing early). Rehabilitation services are lauded by numerous families for effectiveness and professional PT staff, yet a few reviews criticize rehabilitation as inadequate or overly generic. Staffing patterns are another mixed area: many reviews commend attentive nurses and aides, yet others point to high turnover, limited night coverage, and unfavorable caregiver-to-resident ratios (one review cited 1:17), which may contribute to the inconsistent care reports.
In summary, Town & Country appears to offer many strengths that families and residents value: a clean, attractive campus; active social programming; strong dining options; multiple care levels on one campus; and many compassionate, professional staff and administrators. These positives are substantial and repeatedly affirmed. At the same time, there are serious and specific allegations—focused on safety, neglect, medical responsiveness, staffing levels, and billing practices—that appear with enough frequency to merit careful vetting. Prospective residents and families should (1) tour all relevant care wings (independent, assisted, memory, skilled nursing) to compare conditions, (2) ask for staffing ratios and night staffing levels, (3) request written protocols for fall-risk management and lift usage, (4) seek references from current families (including long-term residents), and (5) review billing practices and contract terms closely. The facility demonstrates many hallmarks of a high-quality retirement community for many residents, but the presence of multiple serious adverse reports means due diligence is essential before making a placement decision.
