Overall sentiment: The reviews for The Mews are overwhelmingly positive, with a clear and recurring emphasis on the quality of care, warmth and dedication of staff, and a rich program of meals and activities. Multiple reviewers highlight the staff as the facility’s strongest asset — kind, attentive, long‑tenured, and personally familiar with residents. Families and residents repeatedly report prompt nursing responses, individualized care plans, and administrators who know residents by name. The personal attention and small‑community size are framed as key reasons residents feel secure, nurtured, and at home rather than in an institutional setting.
Care quality and staffing: A dominant theme is professional and compassionate caregiving. Reviews cite excellent nursing care, scrupulous attention from nurses, and a supported transition to assisted‑living when needed. Many reviewers mention long‑tenured staff and a hands‑on director/administration, creating continuity of care and strong relationships with families. Promptness of medical staff, personalized care plans, and staff who help arrange residents’ rooms or accommodate preferences are repeatedly noted. The facility’s responsive management style and staff dedication contribute to a high degree of trust and family satisfaction.
Dining and services: Dining is frequently praised: several reviews mention three hot/homemade meals daily, delicious food, and overall love of the meals. Meals included in the monthly fee are viewed as a convenience and value. The Mews also offers useful onsite services such as a hairdresser and physical therapy, which reviewers appreciated. There is one note that cafeteria‑style dining felt unattractive to a reviewer, and there is mixed reporting on laundry services (some reviewers list laundry and cleaning included while another explicitly said there was no laundry), indicating some variability in expectations or changes over time.
Facilities, amenities, and activities: The facility is described as well maintained, immaculate, and odor‑free by many reviewers. Common spaces receive strong positive mentions: a large community/grand room, library, atrium, movie room, ice cream freezer, courtyard/garden, and an enclosed porch. The Mews offers an active programming calendar — movies after dinner, weekend workouts, morning games and bingo, weekly book programs, concerts with the town symphony, and organized trips — which contributes to a vibrant social environment and many new friendships. Several reviewers called it a “hidden gem” or “first‑class” for the life it provides seniors.
Location, size, and community feel: The downtown Greenwich location is repeatedly praised for convenience and pleasant surroundings. The Mews’ modest size is consistently cited as a positive: it enables staff to know residents and families, promotes easier socialization, and preserves independence while maintaining safety. Reviewers emphasize a non‑corporate, warm atmosphere where residents are treated as individuals. The small scale and close‑knit community are often tied to the facility’s high marks for friendliness and inclusiveness.
Value and demand: Many reviewers say The Mews provides good value for the money — reasonable monthly pricing was mentioned alongside included services and activities. There are specific mentions of affordability and a concrete monthly price in one review, and the existence of a waiting list is noted multiple times, signaling steady demand and popularity among families.
Notable concerns and variability: While positive impressions dominate, there are a few recurring concerns to note. A small number of reviewers reported issues: one mentioned a musty odor on a floor, another found the cafeteria presentation unattractive, and one reviewer reported a lack of warmth from tour staff. Some found the facility too active for a less energetic parent, and a few described a dreary atmosphere or small rooms that did not meet their expectations. There is also conflicting information about laundry services (some reviews say laundry and cleaning are included; at least one says no laundry). Finally, The Mews does not accept Title 19 (Medicaid), which may limit options for lower‑income families. These contrasts suggest that while the majority of residents and families are highly satisfied, preferences and expectations about room size, atmosphere, and certain services can vary, and a personal visit remains important.
Bottom line: The collective reviews paint The Mews as a highly regarded, small, and community‑oriented senior living option with outstanding staff, strong nursing and personalized care, enjoyable meals, plentiful activities, and a comfortable, home‑like environment. Its popularity and waiting list reflect consistent family satisfaction. Prospective residents should weigh the very positive reputation for caregiving and community life against a few reports of small rooms, occasional odor/atmosphere concerns, variability in laundry/dining preferences, and the lack of Title 19 acceptance. A personal tour (and specific questions about apartment size, laundry, and dining style) is recommended to ensure the fit matches an individual resident’s needs and activity level.
