Overall sentiment in these reviews is strongly positive, with repeated praise for the cleanliness, modern finishes, and spaciousness of the campus living spaces. Reviewers consistently describe apartments and villas as roomy, updated, and well-appointed — many noting in-unit laundry, ample closets, handicap-accessible features, and even private garages for freestanding cottages. The facility is described as hotel-like in presentation and upkeep, with continual cleaning, renovated dining areas, and attractive grounds that include walking trails, water features, and scenic views.
Dining and food service are frequent highlights. Multiple accounts call out restaurant-style dining with two entree choices, high-quality meals, nicely set dining rooms (linens, fresh flowers), and social dining opportunities. People mention good lunches, regular themed food events (ice cream sundae days, floatie days), and a cafeteria/restaurant option on campus. Meal plans that cover utilities and scheduled housekeeping are referenced as convenience and value-adds. The availability of an AV mall, salon, bank, small grocery, theater/auditorium, gym, swimming pool, and other on-site services further reinforce the impression of a full-service, self-contained campus.
Activities and community life are major strengths. Reviews list an extensive and diverse activity schedule — exercise classes, bingo (often multiple times weekly), live music, trivia, choral groups, art and cooking classes, movie nights, happy hours, card games, billiards, hiking, and organized trips. Transportation services for appointments and outings are available and often used. Many reviewers emphasize a warm, welcoming culture with strong resident-to-resident connections, volunteering opportunities, and regular entertainment, which contributes to reported increases in resident happiness and social engagement.
Care quality and medical services receive generally favorable comments, with multiple reviewers praising knowledgeable nurses, attentive aides, and 24/7 caregiver coverage. The presence of on-site healthcare (including hospice and memory-care options) is seen as a significant convenience and safety factor for residents who may need escalating care. That said, there are important caveats: several reviews cite understaffing in the memory-care unit and specific medication-management problems. While many reviewers say medications and health needs are handled well, the cited lapses and staffing concerns in specialized care areas are notable and should be weighed carefully by prospective residents and families.
Staff performance is described with two distinct patterns. On the positive side, many reviews emphasize wonderful, friendly, helpful, and energetic staff across dining, nursing, maintenance, and administration — staff who are responsive, polite, and effective at resolving problems. On the negative side, a number of reviews recount incidents of rude, disrespectful, or unprofessional behavior by individual staff members or CNAs, with some reviewers requesting management changes or further CNA training. There are also isolated allegations of dishonesty and privacy concerns such as unsolicited flyers and perceived invasions of privacy. This variability suggests that while overall staffing quality is high, inconsistency in individual staff interactions and occasional lapses in service or communication do occur.
Management and operations are generally viewed as organized and proactive, with reviewers noting prompt problem-solving, ongoing maintenance, storm cleanup, and a sense of safety from 24/7 security. Several reviewers explicitly praise the administration for being responsive. Conversely, some families express dissatisfaction with management handling of personnel issues or communications, and a few call for stronger oversight and training. Cost perspectives are mixed: several people describe the pricing as fair or comparable to similar communities, while others find private-pay options expensive.
In summary, Masonicare at Ashlar Village is depicted as a well-maintained, full-service senior living campus that excels at amenities, dining, activities, and producing an active social environment. Clinical and caregiving services are generally solid, especially with on-site healthcare and hospice options, though concerns about memory-care staffing and medication management appear repeatedly enough to warrant attention. The largest recurring caution is variability in staff behavior and occasional administrative shortcomings reported by reviewers. Prospective residents and families will likely find the campus attractive for independent and continuing-care needs, but should interview staff, ask specifically about memory-care staffing ratios and medication protocols, and seek references to better understand how the management addresses personnel issues and ensures consistent quality of care.
