Overall sentiment about Smyrna Towers Senior Apartments is mixed but leans positive in core operational areas (staff, maintenance, cleanliness) with persistent and notable concerns about security, management consistency, and limited amenities.
Staff and care quality are the strongest, most frequently mentioned positives. Multiple reviews emphasize friendly, caring, and responsive staff and an especially strong maintenance department that handles repairs quickly. Residents repeatedly describe the staff as helpful, kind, and attentive, with several calling out a particular assistant manager or maintenance team members by praise. Cleanliness and upkeep receive consistent positive notes: the building, common areas, lobby, and grounds are described as well-maintained and very clean. These attributes contribute to many residents calling the community a comfortable, safe, and pleasant place to live.
Facilities and apartment features are also a selling point. Units are independent-living style with in-apartment kitchens (stove and microwave) and washer/dryer connections, complemented by laundry rooms on each floor. Flooring is LVP (no carpeting), which several reviewers liked. On-site amenities mentioned positively include a fitness center, beauty salon, common areas with a fireplace, gazebo, gardening area, and shuffleboard. The property provides income-based pricing and convenient transportation options — a community bus that runs to supermarkets, malls, and doctor appointments on select days — which, combined with the convenient location, is important for many prospective residents. Several reviewers noted that demand is strong (parents or others placing loved ones on a waitlist), which can indicate a generally good reputation in the market.
However, there are recurring and significant concerns that prospective residents should weigh heavily. The most serious and frequently cited issue is lack of overnight security and front desk monitoring: reviewers report no monitoring between 11:00 PM and 7:00 AM. Linked to that gap are claims of safety problems — residents drinking or using drugs on-site, loud disturbances after 11:00 PM, and inconsistent enforcement of rules — which have made some residents and visitors uneasy. Some reviewers additionally noted past periods of better security when the property was non-profit, suggesting a change over time in management or operational priorities. Health-safety precautions (masking/social distancing) were also mentioned negatively in at least one review, indicating spotty adherence to public health measures at times.
Management and amenity consistency present another mixed picture. While many praise front-line staff, some reviews characterize management as inexperienced, rude, or unprofessional. There is inconsistency in reports about activities and amenities: some residents report monthly activities and an active social life, while others say there are no activities and express disappointment about the absence of certain amenities (notably, no pool). The facility is described as not handicap accessible in some reviews, an important consideration for mobility-challenged individuals. Additionally, the property does not provide meals (it is independent living), and there is no laundry service — only on-site machines — which may be a drawback for those seeking more assisted living services.
Practical details and final considerations: entry uses an access card but the parking area is not gated; apartments may be in high demand with waitlists and sometimes no units available to tour. Given the polarized feedback, a recommended approach for prospective residents or family members is to prioritize an in-person visit that includes an evening or late-night visit to assess security/noise, ask specific questions about overnight monitoring and rule enforcement, clarify current activities and amenity schedules, confirm accessibility and unit features (washer/dryer hook-ups, LVP flooring), and speak directly to both front-line staff and management about responsiveness and policies. In summary, Smyrna Towers appears to offer strong everyday service (cleanliness, maintenance, helpful staff) and useful amenities for independent living, while raising legitimate concerns around overnight security, management consistency, and limited or inconsistent programming that should be investigated before committing.