Overall sentiment across the review summaries is largely positive, with multiple reviewers praising Clinton Place as a strong memory care provider that delivers compassionate, attentive care. Many reviewers highlight the facility's specialization in Alzheimer’s and dementia care, noting specialized staff training and an on-site RN (and reports of NP involvement) that contribute to targeted care. Comments such as "best care since dementia diagnosis," "staff treat residents like family," and "staff truly love residents" recur frequently, indicating a strong culture of compassion and familial treatment from nursing and support teams. Several reviewers explicitly state they have peace of mind and would highly recommend Clinton Place.
Care quality is a prominent strength in the positive reviews. Multiple accounts mention one-on-one attention, daily physical therapy, and integrated therapy services. Reviewers point to a comprehensive team that includes nursing, beautician, therapy, dietary, and housekeeping, which together support residents’ daily needs. The presence of long-tenured nurses and staff is noted and seen as a stabilizing factor. Family-style dining, the ability to accommodate disliked foods, and social mealtimes at a long table are described as supportive practices that enhance quality of life and social engagement for residents.
Facility features and programming are also praised. Private, hotel-like bedrooms and well-maintained grounds with two outdoor patios create a pleasant physical environment. The facility intentionally has no TVs in bedrooms to promote interaction, while communal living areas with couches and a television provide shared spaces for engagement. Reviewers highlight daily activities and outings (conducted with family approval), which help maintain residents’ involvement and provide stimulation. These features, combined with personal care offerings, contribute to an overall environment described by many as loving and family-oriented.
Despite the strong positive themes, several serious concerns appear repeatedly and temper the overall picture. A number of reviewers allege neglectful care incidents, including improper showers, missed feedings or roommates not being fed, trays removed without supervision, insufficient skin care resulting in bed sores, and inadequate wiping/turning. These accounts describe not only lapses in hygiene but also emotional distress and shame reported by families. Other reviews point to inconsistent care when family members are not present, suggesting variability in performance across shifts or staff.
Operational and communication issues are also flagged by multiple reviewers. Some families report poor phone handling and unresponsiveness from administrative or nursing staff, including being left on hold and encountering background noise during calls. There are mentions of staff quitting, which could indicate turnover and staffing instability. Specific clinical concerns were raised around diabetes management: reviewers reported no routine blood sugar checks and absence of a dietitian for insulin-dependent residents. These negatives, while not as frequently cited as the positive themes, are significant because they relate to basic care and safety.
In summary, Clinton Place receives strong, repeated praise for its memory-care focus, compassionate culture, specialized training, therapeutic services, and well-maintained, social environment. Many families and reviewers report that the facility provides excellent, family-like treatment and offers peace of mind. However, a notable minority of reviews raise serious issues about inconsistent caregiving, hygiene lapses (including bed sores), clinical oversight for conditions such as diabetes, and communication problems. These concerns suggest variability in care that may be linked to staffing or operational challenges. Taken together, the reviews paint a picture of a facility with substantial strengths in memory-care programming and staff compassion, alongside intermittent but serious care and communication failures that prospective families should be aware of and monitor closely.
