Laurel Heights Home-Elderly

    208 W 12th St, London, KY, 40741
    4.3 · 77 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate caregivers, discriminatory administration woes

    The facility is very clean and many staff are friendly, caring, and attentive-my mother received timely meds, regular checks, good meals, and was treated with dignity. However I also witnessed hypocritical staff behavior, poor care decisions, limited respiratory support for advanced COPD, and troubling administrative policies: we were once denied entry with an infant and left outside in 41°F weather, and enforcement felt biased (I even suspect some glowing reviews are employee-written). Overall, excellent bedside caregivers but disturbing, discriminatory administration.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.34 · 77 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.3
    • Meals

      3.5
    • Amenities

      4.0
    • Value

      4.3

    Location

    Map showing location of Laurel Heights Home-Elderly

    About Laurel Heights Home-Elderly

    Laurel Heights Home-Elderly sits at 208 West 12th Street in London, Kentucky, where it's been providing care since 1966, and folks know it for its three main areas: two Retirement and Assisted Living Communities and one Long-Term Care residence, so you've got a range of choices like Adult Care Home, Independent Living, Assisted Living, Memory Care, and Skilled Nursing Facility, and the campus is run by Laurel Housing, Inc., a not-for-profit group that works to keep the place supportive and neighborly. The main long-term care facility holds up to 190 beds and offers skilled nursing, intermediate care, and rehabilitation for things like post-stroke, cardiac, orthopedic, and fall prevention with help from a geriatric-focused nursing staff that's always on hand, day or night, and there's also a separate Alzheimer's care unit where staff support people dealing with dementia and cognitive loss.

    They help out with bathing, dressing, medication, and hygiene, and handle weekly housekeeping, laundry, and linen services, so residents can focus on activities or relaxing; the rooms come furnished, offer cable TV, Wi-Fi, telephones, private bathrooms, air conditioning, and kitchenettes, and residents can pick from three apartment layouts: efficiency, one-bedroom, or two-bedroom units. Mealtimes offer restaurant-style dining, all-day dining options, and chef-prepared meals, with snacks always available, and for folks with special dietary needs, like diabetes or allergies, the kitchen team accommodates with care, while the in-house pharmacy oversees meds, monitors reactions, and gives advice, and there's a campus pharmacy for added support.

    People living at Laurel Heights Home-Elderly can use medical transportation for outside doctor's appointments, and if someone needs therapy, they provide dietary help, restorative nursing, occupational, physical, and speech therapies, with specialized programs for those needing rehab between hospital and home, and for wound or respite care, the staff and services are available, plus hospice and home-care support get offered as needed. Safety stays a focus, with smoke detectors, sprinklers, emergency call systems, and a 24-hour call and supervision system-which especially matters for residents needing non-ambulatory care or extra monitoring.

    For daily life, the community fills days with activity, so residents can join outings, games, parties, movies, and crafting clubs, or take part in gardening projects, scheduled walks on outdoor paths, or relax in the landscaped courtyard, and there's also a library, game room, arts room, movie theater, fitness room, and music and arts programs, with wellness and exercise classes, and even "It's Never 2 Late" touchscreen technology to help with therapy and staying in touch with family. Laurel Heights also opens the Florida Room and Private Dining Room for birthdays or special occasions, makes a beauty salon and a barbershop available, and keeps laundry and housekeeper services running weekly, with move-in coordination to smooth the start.

    Residents keep their freedom with transportation and parking options, private mailboxes, and the option to bring pets, and there's a focus on keeping things friendly and home-like, offering a choice of social, cultural, and community-sponsored activities, resident-led groups, and support services for families. Night and day, specially trained staff, including RNs, LPNs, State Certified Nurse Aides, Medication Aides, Cooks, and Resident Associates, are always on-site, and the whole campus uses an approach that aims to let people keep their independence, dignity, and comfort as they age, balancing safety and freedom of choice, and Laurel Heights keeps its doors open for new residents, as well as employees, with a new payscale, benefits, and shift differentials for Night Shift. The facility is also pet-friendly and keeps a well-groomed community garden, exercise rooms, walking paths, Wi-Fi, fire protection, and an emergency alert system, helping folks feel at home while having support on hand whenever it's needed. Over the years, families and local folks have come to trust Laurel Heights, as shown by it being voted the second-best nursing home in the state.

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