Overall sentiment across the reviews is mixed and highly polarized. A subset of reviewers describe very positive short-term or rehabilitation experiences: they praise the rehabilitation program and therapists for thorough, persistent care that helped patients regain mobility and independence. Several comments highlight pleasant, caring staff, a clean environment, independent one-bedroom apartments, and regular activities such as bingo, bake sales, music and daily Mass. Practical conveniences noted include a shuttle for shopping and medical appointments, affordable 30% income pricing for independent living, and a waiting list that suggests demand for openings. These reviews paint a picture of a facility that can provide effective rehab and a satisfying experience for some residents and families.
Contrasting sharply with the positive accounts are numerous serious safety, staffing and management concerns. Multiple reviewers report a lack of effective security and an atmosphere that feels unsafe: allegations include drugs being sold, prostitution, public intoxication, and fist fights. Some commenters said residents—particularly vulnerable elderly residents—were afraid to speak up. There are claims that the facility has declined over time and that a parish or higher-level investigation is warranted. Physical environment issues were raised as well, such as air-conditioners being turned off in hallways and insufficient visitor parking. Several reviewers also noted a dominant male resident population, which some implied contributed to the sense of an unsafe or uncomfortable environment.
Care quality and staffing show marked inconsistency across accounts. While rehab patients report excellent therapist-driven recovery, long-term care and daily assistance appear uneven: reviewers describe poor staff responsiveness, limited daily assistance, inadequate mobility support (for example, relatives left in chairs and unable to nap), residents in wheelchairs crying or moaning, and patients sitting idly around the nurses' station. Multiple comments indicate staff shortages, few activities in certain units, and an absence of a clear single point of contact for families. There are also specific complaints of staff treating residents poorly and of lost personal items, indicating problems with communication, accountability, and resident dignity in some cases.
Facilities and activities are similarly described in mixed terms. Independent apartments and overall cleanliness are positives cited by several families, and structured programming such as bingo and religious services contribute to a pleasant experience for some long-term residents. However, other reviewers depict the facility as small with limited activity options and a population or management approach that leads to residents being isolated or under-stimulated. The coexistence of standout rehabilitation care and troubling long-term care reports suggests variability by unit, shift, or patient type rather than uniformly applied standards of care.
In summary, the reviews indicate two dominant narratives: (1) a strong rehabilitation program with dedicated therapists and satisfying recoveries, and generally clean, pleasant independent living units for some residents; and (2) significant safety, staffing, and management problems affecting other residents, particularly those needing long-term daily support. The most recurrent concerns are safety/security lapses, inconsistent staff responsiveness and communication, inadequate assistance for mobility-impaired residents, and reports of decline over time. Prospective residents and families should weigh the facility’s documented strengths in rehabilitation and independent living against the reported safety and staffing issues, and consider asking facility management for specifics about security measures, staffing levels, activity programming, and points of contact before making decisions.
