Overall sentiment in the reviews is deeply mixed but leans toward serious concerns. A recurring pattern is strong praise for the rehabilitation programs and certain individual caregivers contrasted against frequent and alarming reports of nursing neglect, poor communication, maintenance failures, and safety risks. Multiple reviewers highlight excellent PT/OT teams and describe therapy as a clear strength of the facility. Several families credit therapy staff with expedited recovery and good outcomes. The activities department also receives consistent positive mention: residents have access to a broad calendar of programs (sit-down exercise, Wii bowling, bingo, music nights, painting, storytelling, trivia, big band nights, socials and shopping events) that many reviewers say improve quality of life and socialization.
Care quality and direct nursing care are the most polarizing themes. Many reviews recount attentive, compassionate CNAs and nurses who go above and beyond, and specific staff members and an admissions director are named for exceptional service. At the same time, an equal or greater number of accounts describe neglectful behavior: call-buttons unanswered or significantly delayed; basic hygiene and toileting needs ignored (soiled residents, commodes not emptied, skipped bathing); long waits for pain or other medications; and nurses who appear to be present only for vitals/meds but do not assist with mobility or daily needs. Several reviewers reported repeated falls, hip fractures, emergency transports, and even deaths that they attributed to insufficient supervision or delayed responses. These safety incidents are among the most serious and repeat across reviews.
Staffing, responsiveness, and communication problems are repeatedly cited as root causes. Numerous reviewers describe the facility as understaffed or overworked, which they say results in delayed care, skipped therapies or missed medication doses, and minimal morning help to get residents up and moving. Complaints about rude or dismissive nurses and unhelpful social work/management support appear frequently and are often paired with reports that family intervention was necessary to secure basic care. Conversely, other reviewers emphasize improved services and rapidly addressed issues, indicating notable variability in performance across shifts, units, or time periods.
Facilities, cleanliness, and maintenance comments are likewise bifurcated. Some families report a clean, safe, and attractive environment with pleasant grounds, private rooms, and a pleasant dining area. Others report severe maintenance and sanitation failures: overflowing toilets, feces found on residents, leaking air conditioning units, dirty common-area drawers, and rooms with no functioning facilities—situations that raise serious infection-control and dignity concerns. Reports of inadequate bathroom availability (for example, one bathroom serving multiple residents) and shared bathrooms that are not properly cleaned contribute to the negative impressions.
Dining experiences are mixed. A subset of reviewers praise the food and creative preparation, while many others find the meals unappetizing, poorly timed, or uncaringly served (including instances where dietary restrictions were ignored). Meal-timing issues, such as dinner not being served by the expected hour, and food arriving late or not at all, were reported.
Management, leadership, and transparency are recurring concerns. Multiple reviewers allege poor communication from administration, misrepresentation of recovery or services, and unresponsiveness from social workers. There are claims of coercive or restrictive practices (proxy pressure, ankle bracelet, restricted visitation) and of management prioritizing billing or convenience over resident welfare. However, a number of reviewers explicitly note improvements over time and that management addressed concerns quickly when raised, underscoring inconsistent leadership performance across different stays or timeframes.
In sum, the facility demonstrates clear strengths in rehabilitation therapy, an active activities program, and a subset of caregivers and staff who provide compassionate, high-quality service. Those strengths, however, are counterbalanced by persistent and serious red flags: inconsistent nursing care, long response times, hygiene and maintenance lapses, safety incidents, and inconsistent management communication. The result is a highly variable resident and family experience—ranging from “beyond 5-star” supportive care to accounts described as the “worst experience” with neglect and unsafe conditions. Prospective residents and families should weigh the facility’s strong rehab and activity offerings against the potential for inconsistent or understaffed nursing care. Suggested precautions include asking specific questions about current staffing levels (nurse-to-resident and CNA availability by shift), infection-control procedures, exact bathroom/room assignments and maintenance status, medication administration protocols and response-time averages for call buttons, and obtaining up-to-date references from recent families who had stays in the same unit and time period they are considering.
