Overall sentiment in the reviews for The Springs at Missoula is mixed but leans toward positive for facilities, amenities, and many aspects of care. Repeated strengths include an attractive, well-maintained building with comfortable, apartment-style living options (studios through two-bedroom units), many units featuring full-size kitchens, and thoughtfully designed common spaces such as a courtyard, putting green, workout room, and salon. Multiple reviewers praised the facility’s cleanliness, restaurant-style dining area, excellent chef and delicious meals, and on-site therapy services. Location and access were noted positively (quiet street, proximity to Walgreens and Walmart), and tours were frequently described as informative and pleasant.
Activities and engagement are a clear highlight. The Springs offers a robust activity schedule — art groups, board games, bridge, music, religious services, outdoor activities, and other hobby-focused programs were repeatedly mentioned. Memory care was often singled out as well thought-out and active, with staff getting residents out of the unit and using a secure design (separate memory care wing, coded doors, fenced outdoor areas) to promote safety while allowing outdoor access. Many reviewers described a family-like atmosphere and collaborative spirit among staff, with caregivers who provided extra care, read to residents, tended to personal needs, and kept families apprised of changes.
Care quality and staffing receive both strong praise and serious criticism, creating a polarized picture. Numerous reviewers described staff as professional, compassionate, attentive, and willing to go above and beyond — comments included staff ‘‘who cared about you,’’ ‘‘helpful and pleasant,’’ and accounts of staff providing loving, personalized care across multiple care levels. Conversely, a distinct subset of reviews raised significant concerns: allegations of inconsistent or unprofessional behavior, reports that some staff spoke poorly about residents, and accusations of improper cleaning and policy violations. Most alarmingly, there are several very serious allegations of mistreatment in memory care, including named incidents (a med tech allegedly yanking a resident from bed and force-feeding medication) and claims that some caregivers are untrained or lack CNA licenses. These severe complaints are matched by multiple reviewers reporting mistrust of certain caregivers and calling attention to safety and training issues.
Management and culture-related patterns emerge as a major theme. Positive reviews highlight a committed leadership and collaborative environment, while negative reviews focus on favoritism, heavy-handed management behavior, and unresolved personnel issues. Several reviewers call out perceived owner/management favoritism toward managers, reports of a manager yelling at staff, wrongful accusations and denial of time off, and multiple one-star reviews concentrated on one manager — indicating persistent reputational friction around management decisions. This split suggests that while some teams and leadership are praised for excellence, other interactions with management are a source of recurring dissatisfaction.
Operational and logistical concerns are less frequent but notable. A number of reviewers mentioned that the entrance or some common areas felt austere or dim, and a few found the decor to be ‘‘church-like’’ rather than homey. There were comments about crowding or limited space near the dining area for some residents and the operational requirement that some residents be escorted to meals. Dietary accommodations were flagged in isolated instances (vegetarian menu issues). Cost is consistently noted as high — reviewers describe The Springs as an upscale, ‘‘5-star/elite’’ experience but emphasize that it is expensive and higher when not sharing a unit. The facility’s large size and upscale positioning may not suit all families or residents who prefer smaller, less formal environments.
In short, The Springs at Missoula is widely recognized for its attractive, well-equipped campus, active engagement programming, and many caring and professional staff members, producing many satisfied residents and families. However, there are significant and recurring negative reports — from cleanliness and policy violations to very serious allegations of mistreatment and concerns about caregiver training — that must be weighed carefully. Additionally, management-related complaints and pricing are important considerations. Prospective residents and families should tour the community, ask detailed questions about staffing ratios and training, request incident and complaint resolution procedures, review contract and pricing terms, and meet with management and memory-care staff to assess fit and safety before deciding.
