The reviews for Myrtle Manor Inc are mixed and display a clear split between positive, small-facility experiences and serious negative allegations. Several reviewers describe the home as family-owned, small, and intimate, praising caring or helpful staff members, private rooms, a garden, large rooms, and a generally clean, well-kept older building. These positive accounts portray the community as suitable for residents with limited mobility and as a "nice" place with staff who are friendly and attentive. The facility’s allowance of cats and pet-friendliness is also noted positively by some families.
Contrasting sharply with the positive reports are multiple, serious complaints describing a facility that is run-down and poorly maintained. Specific maintenance issues are cited (for example, a missing sink handle) and reviewers use strong language such as "falling apart." Several callers reference structural or accessibility problems such as steep stairs, and there are contradictory comments about outdoor access — while some mention a garden, others report no outdoor access and residents being locked up inside. A few reviewers explicitly call the neighborhood downtown location dangerous, raising safety concerns for residents.
Care and staffing impressions are inconsistent. Some families describe staff as friendly and helpful, but other reviewers allege unprofessional behavior, resident mistreatment, and general neglect. There are disturbing statements about residents being confined to their rooms, kept locked up, and left to watch TV with no engagement. These accusations point to potential problems with staff training, supervision, or management priorities and warrant careful follow-up.
Dining and nutrition are recurring negative themes. Several reviews report that hot meals are not provided, or that there is only one meal served for everyone, and at least one reviewer notes a language barrier around food that affects residents’ ability to get appropriate meals. Complaints about filthy living quarters and poor housekeeping further compound concerns about basic daily care and sanitary conditions.
Activities and social programming appear minimal according to multiple reviewers: the most commonly mentioned activity is weekly bingo, and others state there are no outings or organized activities. This limited programming can lead to social isolation and a decline in resident engagement, which aligns with reports of residents spending much of their time confined to rooms watching television.
Taken together, the reviews indicate two distinct patterns: a set of positive, smaller-scale impressions highlighting a family-run environment with caring staff and a tidy, older building; and a set of serious negative reports alleging neglect, maintenance failures, safety concerns, poor dining, limited activities, and possible mistreatment. The disparity suggests variability in resident experience—potentially due to different wings, shifts, management practices over time, or subjective expectations of reviewers. Given the severity of some complaints (safety, confinement, alleged mistreatment, unsanitary conditions), prospective residents and families should conduct an in-person visit, interview current families, inspect multiple rooms and common areas at different times of day, ask about staffing ratios and training, review menus and meal service practices, and confirm safety and activity offerings before making placement decisions.
