Overall sentiment across the reviews is highly mixed, with strong, recurrent praise for direct care teams and rehabilitation services counterbalanced by multiple serious operational, safety, and administrative concerns. Many reviewers describe exceptional, compassionate care from nurses, CNAs, and therapists who helped residents regain strength, coordinate discharge equipment, and provide dignity and emotional support. Rehabilitation (physical and occupational therapy) is one of the clearest strengths: reviewers repeatedly call PT/OT “stellar,” credit therapists with meaningful functional improvement, and note successful returns home. Numerous individuals and specific staff (nurses, aides, therapists, and some administrators) are singled out for exemplary attention, timely follow-up, and person-centered care. Several accounts emphasize clean, pleasant common areas, a thoughtful social program (bingo, music, classes, manicures, live music), and an inclusive Jewish community aspect that appeals to many families.
However, a substantial portion of reviews report troubling and urgent problems that cannot be ignored. There are multiple, specific allegations of neglect and abuse—including delayed or missing pain medications, discontinued IV treatment, dehydration, lack of basic hygiene (reports of soiled linens, feces on fixtures), and even hospitalization or death attributed by families to failures in care. Some families describe chemical restraint or overmedication after they advocated on behalf of residents. Roommate aggression and resident-to-resident safety issues that escalated to police intervention are described, along with inconsistent supervision. These reports point to serious lapses in resident safety, dignity, and clinical oversight in some units or shifts.
Administrative and communication problems are another dominant theme. Repeated complaints concern unresponsive or hostile administration and case management (specific caseworker names appear in reviews as problematic), failure to send records to primary care physicians, poor coordination at discharge, and lack of notification to families during critical incidents or outbreaks. Several reviewers allege the facility prioritizes filling beds and revenue over clinical competence and proper wound care, with at least one comment accusing staff of misrepresenting wound-care qualifications. There are also reports of favoritism, discriminatory scheduling, and a negative staff work environment, which may help explain the high variability in service quality.
Cleanliness and facility condition are described with stark contrasts: many reviewers praise spotless, pleasantly furnished, and secure areas with outdoor space, whereas others report dirty, neglected units with overflowing garbage, soiled laundry, and hygiene failures. Similarly, staffing is characterized as caring and conscientious by many, but short-staffing and burnout are repeatedly cited as drivers of poor outcomes, missed care, and delayed responses—particularly on certain shifts or units (several reviewers pointed to night staff problems).
Dining experiences are inconsistent. Some reviewers commend the food and special dishes, while many others describe meals as undercooked or overcooked, repetitive (too much fish, grilled cheese), and lacking variety or nutrition. Several families reported substantial food waste. Activities and social programming receive generally positive feedback, with many residents enjoying bingo, crafts, current events, and cultural offerings; these programs are often seen as a strength that helps resident quality of life.
Safety incidents and regulatory concerns appear in multiple reviews: reports of supply shortages, multiple citations, a robbery incident allegedly concealed from families, and quarantine/notification lapses during infectious concerns were all mentioned. Financial concerns—billing pressure, perceived haste to discharge, and a sense that money sometimes drives decisions—also appear in reviews and contribute to distrust among some families.
In short, Atlas Rehabilitation & Healthcare at Daughters of Miriam elicits polarized experiences. When direct care teams, therapists, and certain administrators engage well, families report exemplary, compassionate, and effective care with successful rehab outcomes and respectful treatment. Conversely, where staffing, management, or communication break down, the consequences cited are severe: neglect, safety risks, poor hygiene, medication failures, and traumatic family experiences. Prospective residents and families should weigh the strong rehabilitation and many individual staff strengths against recurring reports of inconsistency, administrative failures, and isolated but serious safety and cleanliness incidents. Visiting in person, asking specific questions about the unit and shift consistency, recent citations, wound-care competencies, staffing ratios, and how the facility handles disputes and incident notifications would be essential steps before making a placement decision.
