Pricing ranges from
    $6,466 – 8,405/month

    Five Star Premier Residences of Teaneck

    655 Pomander Walk, Teaneck, NJ, 07666
    4.4 · 77 reviews
    • Independent living
    • Assisted living
    AnonymousCurrent/former resident
    4.0

    Caring, comfortable community with caveats

    I live at this Five Star community and overall I'm very happy - elegant, well-kept grounds and apartments, warm and professional staff who made our move smooth and responded compassionately during quarantine. There are plentiful, engaging activities and a social, home-like atmosphere that gave us real peace of mind. Dining is usually good but inconsistent (and on the pricey side), and I've seen some service gaps - spotty family communication and a few maintenance issues (hot water) that weren't handled quickly. Despite that, the caring staff, strong leadership, and quality of care make this a place I'd recommend, with attention to costs and occasional operational flaws.

    Pricing

    $6,466+/moSemi-privateAssisted Living
    $7,759+/mo1 BedroomAssisted Living
    $8,405+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Pet friendly
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    4.35 · 77 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.7
    • Staff

      4.5
    • Meals

      4.0
    • Amenities

      4.5
    • Value

      3.3

    Pros

    • Warm, caring and attentive staff
    • Personalized, resident-centered care from many caregivers
    • Strong, praised leadership and engaged administration
    • Well-maintained, elegant and clean facility
    • Pleasant grounds, gardens, and outdoor spaces
    • Convenient, central location near shops and restaurants
    • Robust, varied and engaging activities and social programs
    • Active social life with many resident friendships
    • Smooth, well-coordinated tour and move-in process
    • Good pandemic safety practices and emergency responsiveness
    • Comfortable common areas including Wintergarden and library
    • Helpful concierge and reception/front-desk service
    • Many residents feel welcomed and at home
    • On-site transportation/shuttle services (though limited)
    • Spacious, well-planned apartment layouts in many units
    • High-quality evening entertainment and special events
    • Helpful volunteer and family-inclusive atmosphere
    • Clean dining and well-lit dining areas
    • Many reviewers would recommend the community
    • Value features such as veterans discounts mentioned

    Cons

    • High cost and periodic price increases; affordability concerns
    • Inconsistent dining quality — from exceptional to terrible
    • Reports of negligent or inconsistent nursing/medical care
    • Poor or inconsistent communication between nursing and families
    • Allegations of aide theft and unprofessional outside agency staff
    • Specific serious incidents reported (medication errors, decline)
    • Perceived discrimination against Assisted Living residents
    • Transportation service problems and limited shuttle availability
    • Maintenance responsiveness issues (e.g., unresolved hot water)
    • Some rooms/apartments are small or lack desirable views
    • Staff sometimes push residents to participate in activities
    • Some management/HR criticism and reports of disrespectful staff
    • Occasional hygiene or care concerns with contract staff
    • Lack of proactive resident checking noted by some families
    • Dining may not meet specialized dietary needs (e.g., diabetics)
    • Renovation notices or communication about changes can be lacking
    • Rooms located far from elevators in some buildings
    • Mixed reports on consistency of clinical oversight across shifts
    • Occasional institutional/exterior appearance noted
    • No on-site swimming pool (amenity gap for some)

    Summary review

    Overall sentiment: Reviews for Five Star Premier Residences of Teaneck are overwhelmingly positive about the community’s atmosphere, staffing, leadership and amenities, but contain a meaningful number of serious and specific concerns that prospective residents and families should investigate. The dominant impression across the summaries is of a warm, welcoming, and active independent/senior-living community where many residents form strong friendships, participate in a wide variety of social programs, and enjoy attentive day-to-day service. Numerous reviewers explicitly praised the sales and move-in experience, citing smooth transitions and helpful coordination from staff. The facility’s appearance, cleanliness and grounds are repeatedly described as elegant, well maintained and pleasant, with standout common spaces such as a Wintergarden with a piano, library, and event rooms. Many families reported peace of mind from long-tenured staff and visible leadership presence.

    Staffing and care quality: The single strongest recurring pro is staff — many reviews describe staff as compassionate, professional, individualized in their attention, and willing to go above and beyond. Leadership (Executive Director, Activities Director, Nursing Director in some reports) is often singled out for excellence, with reviewers saying staff know residents’ preferences and provide genuinely personalized care. At the same time, there are repeated and sometimes serious allegations of inconsistent or negligent nursing care. While several reviewers praise an “exemplary Nursing Director” and high-quality clinical oversight, others reported medication changes they believed led to decline, an early-morning wheelchair incident, alleged unauthorized psychiatric involvement, and in one summary a death tied to care concerns. There are also multiple reports of aide theft or unprofessional outside agency staff; some families attribute problems to contract/agency employees rather than in-house staff. Bottom line: overall caregiving is seen as a major strength by many, but there is a non-trivial pattern of serious clinical and safety concerns reported by other families that should be clarified directly with management.

    Dining and nutrition: Dining reviewer opinions vary widely and are an important area of inconsistency. Many reviewers celebrated the food — calling it “excellent,” “unbelievable menus,” and saying it was the best they had experienced. At the same time, numerous summaries complained of poorly prepared meals (undercooked or overcooked), universal complaints about food quality from some families, and concerns about meal planning for special diets such as diabetics. Several reviewers explicitly described conflicting experiences in the same community: some households report wonderful, personalized meals while others describe persistent issues. Prospective residents should request current menus, sample meals, and clarification about accommodating medical dietary restrictions.

    Activities and social life: Activity programming is a clear strength. Reviews repeatedly mention an active calendar — games, puzzles, bridge, crochet, fashion shows, piano performances, special holiday parties, exercise classes, talks, movie nights, trips and group excursions. Residents often report robust social networks and numerous friends, and families praise the positive effect this has on morale and independence. A few families did note that some residents felt awkward or left out and wished for better structured introductions for new residents; a couple mentioned staff occasionally pushing participation. Overall, programming is a well-regarded part of the community’s value proposition.

    Facilities, apartments and amenities: The building and grounds receive consistent praise for being elegant, clean and well-kept, with many reviewers appreciating sunny apartments, good layouts, and proximity to local restaurants, stores and parks. Some negative notes include small apartment sizes for certain units, exterior views of parking lots or traffic from some apartments, and the lack of a swimming pool for those who want it. Maintenance responsiveness appears mixed: while many say issues are resolved quickly, there are specific reports of unresolved hot-water problems for elderly residents and instances where management was unresponsive.

    Operations, communication and management: Sales, move-in and concierge services are frequently lauded, with many reviewers naming specific staff members and describing a smooth transition process. Leadership is also often credited with compassionate handling of end-of-life and family communications. However, communication gaps between nursing staff and families are a recurring complaint, and a few reviewers called out particular HR/management staff as disrespectful. There are also notes about renovation notices being insufficient and about lack of proactive checking on residents. Overall, administrative responsiveness is generally positive but inconsistent in areas that concern medical families or those with maintenance needs.

    Safety, infection response and pandemic handling: The community’s handling of COVID-era precautions and other infection-control responses generally drew praise. One Norovirus quarantine was noted, but reviewers said the facility implemented precautionary plans and ran them smoothly, with meals delivered and operations managed well. This indicates reasonably strong operational protocols for outbreaks, though families should still confirm current infection-control practices.

    Cost, access and limitations: Cost and pricing are a frequent downside: many reviewers flagged the community as expensive and noted price increases. Some found value for the amenities and service while others raised affordability concerns. A small number of reviewers mentioned Medicaid restrictions and access limitations, which could be important for families relying on long-term public coverage. Transportation is available but reviewers reported limitations and occasional poor transport service to medical appointments.

    Notable patterns and recommendations: In synthesis, Five Star Premier Residences of Teaneck consistently scores high for ambiance, social programming, many aspects of staffing, leadership presence, and facility upkeep. The primary negative patterns to investigate further are (1) variability in clinical/nursing quality and several serious allegations; (2) inconsistent dining quality and dietary accommodations; (3) occasional maintenance and communications lapses; (4) affordability and pricing concerns; and (5) problems attributed to outside agency staff. Prospective residents and families should: (a) ask to meet nursing leadership and clarify clinical staffing ratios and oversight, (b) request recent sample menus and procedures for special diets, (c) inquire about turnover and the use of agency aides and what vetting is done, (d) confirm responsiveness for maintenance requests and examples of recent resolutions, (e) tour multiple apartment types to compare sizes, views and distances to elevators, and (f) get a written summary of all fees and recent rate history.

    Overall recommendation: Many reviewers highly recommend the community, praising it as a comfortable, active and compassionate home where residents thrive socially and receive loving daily attention. However, because of recurring reports of serious care lapses and inconsistent service in vital areas like nursing and food, families should perform targeted due diligence on clinical oversight, agency staffing, and specific service guarantees before committing. If leadership and in-house clinical staff remain as highly praised as many reviewers report, the community offers a strong, well-rounded senior-living option; if the concerning reports reflect ongoing issues in areas you prioritize, those should be resolved to your satisfaction in writing prior to move-in.

    Location

    Map showing location of Five Star Premier Residences of Teaneck

    About Five Star Premier Residences of Teaneck

    Five Star Premier Residences of Teaneck sits on 655 Pomander Walk in Teaneck, New Jersey, where people can choose from independent living, assisted living, and memory care, and you'll also find short-term stays as an option, too, and the place is known for having a friendly, home-like feel, with staff who get to know residents and try to connect, making sure everyone feels supported and included. The community's set up as a Continuing Care Retirement Community (CCRC), which means multiple care levels are all together, so if someone's needs change, they're able to receive more support without leaving the campus. You'll see pet-friendly policies, which lets people bring pets and even enjoy visits from pet therapy teams, while the secure, gated community includes nice outdoor spaces like a gazebo, park, garden beds, a lake, and a pond, giving everyone a chance to enjoy nature and fresh air.

    After the 2023 renovations, both independent and assisted living areas got updates, including nicer apartment features like oak cabinets, black and stainless steel appliances, granite countertops, and tiled backsplashes in the kitchens, and there are one or two-bedroom floor plans with separate kitchens, bedrooms with closets, and combined living and dining areas, plus high-speed internet, satellite TV, housekeeping, and covered parking included, which is a nice practical touch for many. In terms of activities, there are regular organized programs, from lectures on current events and sculpture lessons to city trips for shopping or shows, and simple group events like riverside walks or movie nights in their own theater, along with happy hours, social events, clubs, fitness classes, and religious services right on-site, and residents can get out for community outings using scheduled transportation, too.

    There's always 24/7 on-site nursing and a medical team ready, with medical services that cover medication management, help with daily living tasks, and in-house doctor visits, and if someone needs rehab, the on-site Ageility clinic, which uses FOX Rehabilitation, offers outpatient therapy and personal fitness training, so health and wellness stay in focus. Dining happens in an updated room with white tablecloths and chandeliers, offering one, two, or three meals a day, and people can choose where to eat with a MyChoice Dining Program, including options for private groups, plus a bar/cocktail lounge, so there's space for both quiet meals and social gatherings.

    The facility covers a wide range of needs with independent living, assisted living, memory care, rehab, home care, personal care, respite care, adult day care, and short-term stays, and because there's a fitness room with therapy equipment, exercise classes, beauty salon, barbershop, card and game room, computer stations, indoor and outdoor heated pools, and a library, residents can stay busy and active as much or as little as they want. Five Star Premier Residences is also set up for those who need emergency care and multicare facility services, and it's fully accessible with pet-friendly accommodations, volunteer opportunities, concierge service, chapel, and included cable TV and internet, so people's comfort and needs are supported while they're part of the community. The website offers a look at community life, and tours are available for those who want a firsthand glimpse of dining, activities, and daily support.

    About Five Star Senior Living

    Five Star Premier Residences of Teaneck is managed by Five Star Senior Living.

    Five Star Senior Living, founded in 1999 and headquartered in Newton, Massachusetts, operates more than 170 communities across the United States, serving over 15,900 residents with nearly 24,000 team members. Now operating as a division of AlerisLife Inc. (Nasdaq: ALR), Five Star has established itself as one of the nation's largest senior living providers and ranks among the top operators of continuing care retirement communities (CCRCs) in the country.

    The company provides a comprehensive continuum of care including independent living, assisted living, memory care, skilled nursing, and respite care services. Through strategic partnerships with FOX Rehabilitation for therapy and wellness services, and DispatchHealth for on-demand acute care, Five Star ensures residents have access to comprehensive healthcare solutions without leaving their community. Their innovative Lifestyle360 programming enriches residents' intellectual, physical, emotional, social, and spiritual well-being through daily activities and events tailored to diverse interests and abilities.

    Guided by the mission of "honoring and enriching the journey of life, one experience at a time," Five Star embraces a person-directed care philosophy that emphasizes individualized attention and choice-driven services. The name AlerisLife, derived from the Latin "aleris" meaning to "foster, nourish, and develop," reflects their commitment to helping residents pursue new or lifelong goals regardless of age. Their approach centers on the belief that "happy employees mean happy residents," fostering a culture where both staff and residents can thrive.

    Five Star's dedication to excellence has earned numerous accolades, including frequent recognition from the Assisted Living Federation of America's "Best of the Best" Awards and the American Health Care Association's Quality Awards. The company has achieved Great Place to Work certification for consecutive years, demonstrating their commitment to both employee satisfaction and resident care. Through evidence-based wellness approaches, fine dining experiences, and warm, inviting environments, Five Star Senior Living continues to set standards for quality senior care across the nation.

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