The reviews for Ghent Rehabilitation & Nursing Center are strongly polarized but overall trend toward serious concerns. Numerous reviewers report severe problems including understaffing, poor skilled nursing care, and safety incidents (falls, head trauma, and at least one reported death). These complaints are often linked to leadership instability, described as a revolving door in nursing leadership and administrative problems; some reviewers explicitly call for termination of the administration or claim the facility should not remain in operation. Communication failures (phones not answered, inability to check on family) and missing possessions further compound family frustration and distrust.
Despite these serious criticisms, a consistent countervailing theme is the presence of individual staff and small teams who provide excellent care. Multiple reviews praise aides, several nurses, and specific employees by name — most notably Paisley, described as exceptional, caring, competent, and engaged. The kitchen staff and an individual named Max received positive feedback, and the activities department is repeatedly commended for providing fun, involved programs. Some reviewers describe the facility atmosphere as warm, inviting, clean, safe, and like family, and several accounts call the dementia care or certain staff members a Godsend.
There is a strong pattern of variability in the quality of care: some reviewers describe patient-centered, professional, and respectful staff who are attentive to safety, while others describe rudeness, neglect, inattentiveness, and even life-threatening lapses in care. This suggests inconsistent staffing levels, uneven training or enforcement of standards, or different experiences across shifts and units. Multiple mentions of understaffing and staff shortages align with reports of unaddressed needs and safety incidents, indicating that resource constraints may be a root cause of many negative experiences.
Facility-related aspects are also mixed. Cleanliness and secure environments are praised by some, whereas others label the facility a dump and criticize specific operational issues (phones, front desk responsiveness). Dining receives consistently negative mentions overall, with several reviewers calling the food terrible or horrendous, although kitchen staff have isolated positive recognition. Activities and social programming appear to be a relative strength, with reviewers appreciating engagement and the activities team.
Management, communication, and safety emerge as the most significant areas of concern. Repeated references to administrative instability, a revolving leadership, calls to terminate administration, and poor communication with families point to systemic governance problems. The most alarming reports are those alleging neglect, missing possessions, and serious safety events; these go beyond dissatisfaction with amenities and indicate potential quality-of-care and regulatory risk areas.
In summary, Ghent Rehabilitation & Nursing Center exhibits a highly mixed profile: pockets of genuinely strong, compassionate care and supportive staff coexist with systemic issues that have led to severe negative outcomes and family distress. The dominant risks noted by reviewers are understaffing, inconsistent clinical care, poor leadership stability, communication breakdowns, and substandard dining. Any balanced assessment would acknowledge the efforts of praised staff members and departments while recognizing that substantial, organization-level improvements are necessary to address safety, staffing, and administrative failures reflected in many reviews.
