Overall sentiment in these reviews is highly mixed but leans negative, with multiple reviewers describing serious care, safety, and management problems alongside a smaller number of reports praising the rehabilitation care and individual staff members. The most consistent positive notes are that some staff are described as kind and very caring, that at least one reviewer found the rehab services excellent, and that a doctor recommended the facility for rehab. However, these positives are outweighed in frequency and severity by complaints about care quality, responsiveness, and safety.
Care quality and clinical responsiveness are central concerns in the negative reports. Reviewers describe delays in essential medical care (including reports of pain medication being delayed for more than 24 hours), failures to deliver required medical equipment on arrival, and isolated but serious incidents of neglect such as a patient being left on the toilet for two hours and residents being allowed to sit in feces. Several comments indicate poor incident reporting and follow-up — for example, a fall-like event where a husband slid from a wheelchair and staff were not notified. Reviewers explicitly call out safety risks (concern for falls), ignored emergency/red button alerts, lack of bed side rails, and general poor responsiveness that can elevate medical risks for frail or post-op residents.
Staffing, communication, and professionalism are recurring themes. Many reviewers attribute problems to being short-staffed: slow call bell responses, delayed assistance, and general inattentiveness. At the same time, reviewers note variability among staff — some are "nice and caring," while others are described as rude or neglectful. Language barriers (poor English) and staff communication issues further complicate resident care and family interactions. Administrative problems are also prominent: lost laundry, inaccurate billing, and suggestions that legal intervention was necessary for some disputes. Combined, these issues point to systemic management and coordination problems rather than isolated interpersonal conflicts.
Facility conditions and amenities received multiple complaints. Specific, reproducible issues include lack of a phone in patient rooms, nonworking clocks and TVs, and rooms too small to safely accommodate bariatric wheelchairs and mobility equipment. Housekeeping failures such as lost laundry and reports of unsanitary conditions were mentioned alongside descriptions of very poor or "unedible" food quality. The food quality complaints are frequent enough to be a distinct category of dissatisfaction and are characterized as unhealthy or unacceptable by reviewers.
There is a bifurcation in experiences: while several reviewers urged that the facility not be recommended due to neglect and mismanagement, a smaller subset reported excellent rehab outcomes and caring staff. This inconsistency suggests variable performance depending on shift, unit, or individual staff members, and indicates that some residents can receive high-quality rehabilitation care even while systemic problems persist. Reviewers also noted that some preferred the comfort of home over the facility, implying that the facility failed to meet expectations for comfort or service in at least some cases.
In summary, the reviews paint a portrait of a facility with meaningful strengths in its rehabilitation capability and pockets of compassionate staff, but also with systemic weaknesses in management, staffing levels, safety practices, communication, and basic amenities. The most urgent issues raised by multiple reviewers are neglectful care episodes, delayed medication and assistance, safety hazards (ignored alarms, falls, inappropriate room sizing for bariatric needs), poor food quality, and administrative/billing errors. For prospective residents or families, the reviews suggest a need for caution: verify staffing levels and emergency response procedures, confirm that necessary medical equipment will be in place at admission, insist on clear billing and communication practices, and, if possible, tour room sizes with mobility equipment in mind. For the facility, priorities should include addressing understaffing, improving emergency/alert responsiveness, enforcing care protocols to prevent neglect, improving food service quality, and resolving administrative and communication failures to reduce the risk of harm and legal escalation.
