Overall sentiment about Madison York Assisted Living is highly mixed and polarized. Many reviewers describe the facility in very positive terms: they praise a caring, attentive staff and single out the administrator, Deana Sollitto, as warm, professional, and accessible. Multiple testimonials mention specific aides (Vidya and Narupa) and note strong nursing, therapy, and case-management support. Several families report long-term satisfaction, peace of mind, and meaningful improvements in residents' functioning. Reviewers who are positive call attention to a clean, modernized facility—brand-new bathrooms, a renovated dining hall, and inviting common areas—along with robust sanitation and COVID-19 protocols. Daily room cleaning, weekly laundry, nutritious meals (according to some reviewers), and a range of activities including ping-pong and holiday parties are also cited as strengths.
At the same time, there are numerous, serious negative reports that indicate inconsistency in care and operations. Several reviews allege pest infestations (bed bugs, roaches, mice), open garbage and flies, and other cleanliness concerns—issues serious enough that a Department of Health investigation is mentioned. Food quality is another recurring problem in negative reviews, with claims of undercooked meals, spoiled milk, and heavily processed items leading to resident illness and hospitalizations in some accounts. There are also multiple alarming allegations about medical oversight and safety: reviewers assert that there is no medically trained staff or certified aides after 5 pm or on weekends, that care problems were left unaddressed for extended periods, and that at least one resident nearly died. Theft of personal belongings and reports of staff exploiting or treating residents poorly appear in several complaints.
Staff and management receive both high praise and sharp criticism, making leadership a divisive theme. Many reviewers credit Deana Sollitto and the administrative team for open communication, responsiveness, and compassionate leadership, describing an environment that feels like family. Conversely, some reviewers call the director the "worst" and describe unprofessional behavior, threatening language from the front desk, and staff who do not care. This split suggests variability in staff performance or in individual experiences that may depend on specific shifts, time periods, or resident needs. Staffing levels and workload pressure surface as contributing factors: even positive reviewers note overworked attendants, while negative reviewers describe aides as inattentive or unkind.
Activities and social programming receive mixed notices. Several residents and families appreciate the active calendar, diverse engagement options, and a recreational director; others report a lack of entertainment or engagement and cite small rooms and a ragged appearance in parts of the facility. Location and amenities are noted positively (nearby shopping), but environmental drawbacks—such as on-site smoking areas—were raised.
Taken together, the reviews paint a picture of a facility with clear strengths but also material risks. Strengths include compassionate staff (often excellent), visible leadership in some accounts, renovated spaces, and structured programming and services. However, the negative accounts raise red flags: pest problems, inconsistent food safety, allegations of neglect or poor after-hours medical coverage, theft, and sporadic unprofessional behavior. The disparity between very positive and very negative reviews suggests inconsistency over time or between units/shifts rather than uniformly excellent or uniformly poor performance.
If considering Madison York Assisted Living, prospective residents and families should do targeted due diligence: visit multiple times at different hours (including evenings/weekends), ask for recent Department of Health inspection reports and how any violations were addressed, inquire about staffing levels and certified medical coverage after hours, request documentation of pest control measures, review meal menus and food safety procedures, ask about incident reporting and how theft or neglect complaints are handled, and seek references from current long-term families. The facility shows evidence of strong caregiving and recent improvements for many residents, but the magnitude and frequency of serious complaints warrant careful, specific questioning before a placement decision.
