Brookdale Carriage Club Providence

    5800 Old Providence Rd, Charlotte, NC, 28226
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Beautiful grounds but declining management

    I love the beautiful grounds, updated apartments and many amenities - the staff are warm, helpful, and the activities really engage residents. But I've experienced declining management responsiveness, billing and communication headaches, maintenance and cleanliness lapses, staffing shortages and inconsistent food/therapy since corporate changes. The campus is large and confusing (long walks to dining, spotty gate/security) and higher-level medical/memory care quality is mixed. Good fit for independent, active seniors who value community and staff; proceed with caution if you need tight medical oversight or predictable costs.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Pet friendly
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.00 · 200 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.0
    • Meals

      3.5
    • Amenities

      3.7
    • Value

      2.2

    Location

    Map showing location of Brookdale Carriage Club Providence

    About Brookdale Carriage Club Providence

    Brookdale Carriage Club Providence sits on a large, beautiful campus with walking paths, natural and man-made ponds, and well-kept gardens, and you'll notice right away that the building's got a classic look with a big entry and nice landscaping that's always tidy, and they really do keep all the shared spaces lit up with natural light, comfy chairs, and spots for both quiet and lively social gatherings. Living options range from independent apartments for folks who want easy, maintenance-free living, to assisted living with help for things like bathing and dressing, and there's memory care for those with dementia, along with a skilled nursing section for more serious health needs, so most people can stay here as their needs change over time.

    Residents have access to a lot of health care professionals including nurses on staff all day and night, a doctor on call, and visiting specialists like physical, occupational, and speech therapists, plus residents can see a podiatrist or dentist without leaving, which is helpful, and folks with diabetes or other chronic conditions get individual care plans including help with insulin or therapies right in their apartments. Memory care has its own building with a secured entrance, alarm bracelets to prevent wandering, and specialized staff for those who might show hard-to-handle behaviors, while assisted living offers help with personal care, medicine reminders, and round-the-clock support from staff who can respond quickly if there's an emergency.

    Meals come with restaurant-style dining, room service, and options for special diets like low sodium or vegan, and both the main dining room and smaller eating spaces have tables set up nicely with comfortable chairs, lots of light, and even artwork to look at during meals. The campus includes a swimming pool and hot tub surrounded by trees and places to sit, private patios for living and memory care units, plus a fitness room with machines set up for easy use. Activities offered fill up the day, with arts and crafts, gardening, yoga, Tai Chi, water aerobics, Wii Bowling, wine tasting, and music, and there's a steady schedule set by a full-time activity director, so everyone has a reason to get up and move, meet new friends, or try something new.

    Health and safety features include a secure memory care unit for people at risk of wandering off, mechanical lifts for non-ambulatory residents, and wheelchair-accessible showers and tubs, and staff check up on residents regularly for things like grooming and toileting reminders. Pets like cats and dogs are allowed, which brings some extra comfort, and the building follows a no-smoking rule inside but lets residents smoke outdoors. Transportation is available both with scheduled rides and resident parking, and there are busline connections for those who want more mobility.

    Special care is given to residents who want to age in place, so as folks need more help, extra services step in, including hospice and respite care for those who are very ill or need a short-term stay, and residents who can manage their incontinence or need help with bowel/bladder issues have staff to help as needed. The apartments and shared bathrooms offer touches like granite countertops, walk-in tubs, towel warmers, accessible vanities, and salon chairs, while there are always devotional services onsite and off-site for spiritual needs, a chapel with pews and stained glass, and a library stuffed with books for quiet time.

    Brookdale Carriage Club Providence allows male and female residents, including gender-specific areas when asked, expects all residents to be at least 62, and gives private mailboxes, lounges, a TV room, and staff available for emergencies any time of the day or night. Management under Mr. Richard Seiler works to listen to resident and family feedback, making changes to address concerns, and with about 300 employees and a long history under Brookdale Senior Living, residents get steady care and attention. The place's won some awards for its service and activities, has earned a BBB A+ rating though is not actually BBB-accredited, and keeps every effort on making everyday life safe and meaningful for all residents, no matter how much care they need.

    About Brookdale

    Brookdale Carriage Club Providence is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

    People often ask...

    Nearby Communities

    • Front exterior view of Julian Woods Retirement Community, a large three-story building with a covered entrance, multiple windows, and a parking lot with several parked cars in front. The sky is clear and blue.
      $5,112 – $6,645+4.7 (38)
      Semi-private • 1 Bedroom • Studio
      independent living, assisted living

      Julian Woods Retirement Community

      421 Overlook Rd Ext, Arden, NC, 28704
    • Exterior view of Renaissance on Peachtree, a multi-story building with large windows and a covered entrance. The building is surrounded by trees and greenery under a partly cloudy blue sky.
      $5,300+4.3 (118)
      2 Bedroom
      independent living, assisted living

      Renaissance on Peachtree

      3755 Peachtree Rd NE, Atlanta, GA, 30319
    • Aerial view of a three-story senior living facility with a front entrance, parking lot, and surrounding trees.
      $4,000+3.9 (15)
      1 Bedroom
      independent, assisted living, memory care

      The Barclay at Midlothian

      11210 Robious Road, Richmond, VA, 23235
    • Exterior view of a senior living facility named The Ashton on Dorsey, featuring a large covered entrance with stone pillars, multiple windows, and three flagpoles with flags in front of the building under a clear blue sky.
      $4,100 – $6,900+4.7 (76)
      Studio • 1 Bedroom • 2 Bedroom
      independent, assisted living, memory care

      The Ashton on Dorsey

      1105 Dorsey Ln, Louisville, KY, 40223
    • Aerial view of a senior living facility named Montage Mason surrounded by green lawns, trees, parking lots, and nearby buildings under a clear sky.
      $4,395 – $5,274+4.5 (75)
      Semi-private
      assisted living, memory care

      Montage Mason

      5373 Merten Dr, Mason, OH, 45040
    • Front entrance of a brick multi-story building with a covered porte-cochère and a 'Brookdale' sign above the doors.
      $3,448 – $4,482+4.7 (112)
      Semi-private • Studio
      independent living, assisted living

      Brookdale Mt. Lebanon

      1050 McNeilly Rd, Pittsburgh, PA, 15226
    © 2025 Mirador Living