Overall sentiment across the reviews is highly polarized: many families and residents report excellent care, clean facilities, effective therapies, and compassionate staff, while a significant number of reviews describe serious lapses in care, safety, and management. Positive accounts consistently highlight strong clinical outcomes from physical, occupational, and speech therapy (often noted as contracted services), spacious and sunny private rooms, a clean and well-maintained environment, pleasant meals and active programming, and a team-oriented staff that treats residents like family. These positive reports include specific praise for nurses, nurse practitioners, administrators, and named caregivers who went above and beyond, and multiple reviewers described successful rehabilitations and smooth discharges back home.
Conversely, there are numerous and recurring complaints that raise serious concerns about safety, dignity, and consistency. The most alarming themes include staffing shortages leading to delays or missed assistance, reports of residents being left unattended after falls or lying in halls, allegations of physical mishandling causing bruises, and instances of soiled diapers or feces being left in tubs or rooms. Several reviews describe unsanitary room conditions—soiled or smelly mattresses, dirty bathrooms, ripped wallpaper, flooding and broken toilets—which contrast sharply with other accounts of very clean rooms. Some reviewers report medication administration problems, delays in emergency response (including late ambulance calls), bedsores, and missing wound-care supplies. These issues indicate serious lapses in oversight and clinical practice for a subset of patients.
Management, communication, and access are another major dividing line in the feedback. Many reviewers praise attentive administrators who provided daily rounds, clear communication, and good discharge coordination. At the same time, others report poor, unresponsive, or even disrespectful management—slow front-desk response, billing and insurance disputes, delays in paperwork, and inconsistent or incorrect statements about building access (locked doors despite claimed 24/7 entry). COVID-era visitation restrictions and inconsistent family access also contributed to frustration, and multiple families noted delayed notifications around critical events, including notifications about death. Overall, communication appears inconsistent across shifts, wings, and individual staff members.
Facility and amenity feedback is similarly mixed but instructive: reviewers frequently praise the new wing, sunny parlors, courtyard, cafeteria, and some well-furnished rooms (including those with kitchen appliances), while criticizing the older wing's condition, restricted outdoor access, and discrepancies between website photos and reality. Pricing concerns were raised (one specific figure cited around $8,000), with some families feeling the cost is not justified given maintenance and care inconsistencies. Activities, hair/beauty services, and a welcoming communal environment received positive marks from multiple reviewers and likely contribute to the many strong recommendations.
Therapy services are a consistent bright spot: contracted PT/OT and speech therapy are repeatedly singled out as high quality and effective, with measurable mobility improvements reported (e.g., from wheelchair to cane). Rehabilitation staff, when engaged and adequately staffed, appear to deliver strong outcomes and a positive patient experience. However, several negative reviews specifically mention rehab being neglected during quarantine or missed therapy sessions, emphasizing how uneven staffing and infection-control policies can directly impact clinical recovery.
In summary, Carolina Care Health and Rehabilitation receives both high praise and serious criticism. The facility demonstrates clear strengths: strong contracted therapy programs, many compassionate and skilled caregivers, clean and attractive spaces in parts of the campus, and successful rehabilitations for numerous patients. At the same time, persistent and troubling reports of understaffing, poor management, hygiene and maintenance failures, medication/medical response lapses, and instances of neglect or abuse create meaningful safety and quality concerns. The experience appears to vary substantially by wing, shift, and individual staff members, so prospective residents and families should carefully tour both older and newer areas, ask specific questions about staffing ratios, management oversight, emergency response protocols, wound-care and infection control, and verify recent inspection records. Checking references from other recent families and confirming how the facility handles billing, visitation, and after-hours access may help identify whether the aspects praised in many reviews are replicable and whether the serious negative incidents have been addressed.
