Quail Haven Retirement Village

    155 Blake Blvd, Pinehurst, NC, 28374
    3.7 · 55 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Clean facility, serious safety concerns

    I have mixed feelings. The facility is clean and homey, and many nurses, aides and therapists were kind, professional, and helped with a smooth admissions/rehab. However I also witnessed/experienced serious problems - frequent understaffing, rude or hostile caregivers, ignored or disabled call buttons, residents left in soiled linens, strong urine/feces odors, cold/inedible meals, poor communication, refusal to identify staff, unexpected billing increases and promised services not delivered, plus safety lapses (falls, delayed care, medication issues). Given those safety and oversight concerns, I cannot recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Community services

    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    3.69 · 55 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.6
    • Meals

      2.4
    • Amenities

      3.3
    • Value

      1.5

    Location

    Map showing location of Quail Haven Retirement Village

    About Quail Haven Retirement Village

    Quail Haven Retirement Village sits in a peaceful area near Pinehurst Village and Southern Pines, with mature trees, lush landscaping, and walking paths everywhere you look, and you find that the whole place keeps a quiet, homey feel with one-story Garden Apartment Homes in a range of sizes, plenty of green space, and no long halls to worry about. The apartments have floor plans from 520 to over 1,400 square feet, with one to three bedrooms, big bathrooms with walk-in showers, and many have private patios for relaxing outside, and residents can choose flexible rental options, either short or long-term. The whole village feels open because of the low-density grounds, screened by mature trees and shrubs, and the walking paths, outdoor patios, and gardens make it easy for people to enjoy fresh air or chat with friends outside. Inside, the places-like the Central Clubhouse, Village Dining Room, Activities Building, Library, Chapel, and Salon-give folks easy spots to socialize, play games, read, worship, or just sit quietly, and there's always something going on with planned activities, outings, social gatherings, and day trips, thanks to the Life Enrichment program and the Lifestyle Director, who set up all sorts of events to keep everyone moving and connecting.

    There's a strong emphasis on both independence and getting help when it's needed, so some seniors live completely on their own in independent living, while others use assisted living support or need more care, and the campus is set up with The Inn at Quail Haven, a health center offering Assisted Living, Skilled Nursing, Rehabilitation, Home Care, and even short-term respite and hospice care. The Inn has private rooms, furnished options, and their Rehab Recovery Suites help folks get back on their feet with occupational, physical, and speech therapy, all run by a trained clinical team using advanced technology and working with each person to tailor the care and try to keep hospital readmissions low. Everyone who needs it gets 24-hour security, emergency medical response, regular health consultations, and support for daily needs, and there's a memory care cottage called Cardinal for individuals with Alzheimer's disease, which provides a home-like setting and structured programs related especially to memory support. The community manages both family and resident councils, letting everyone share opinions, and it's part of a CCRC model, so residents can move among different levels of care as needs change without having to leave home.

    Residents eat chef-prepared meals in a dining room that looks out over the grounds, with daily specials, soups, salads, desserts, and monthly themed events that make mealtimes a social highlight, and guest meals are always welcome. Services like professional housekeeping, linen service, all utilities except phone, satellite TV, Wi-Fi, seasonal removal for snow and leaves, landscaping, pest control, maintenance, 24-hour security, and scheduled as well as personal transportation are covered for convenience and peace of mind. There's a well-stocked library, salon and beautician on-site, spa, game rooms, social areas, chapel, activities building, and outdoor spaces with lots of seating, shaded pergolas, and mature trees offering shade, plus complimentary memberships to the FirstHealth Fitness Center and chances for golf outings at the Pinewild Country Club of Pinehurst help people stay fit and active. The community uses a rental model with all-inclusive fees starting at $3,760 per month, and the combination of independence, care options, outdoor space, and easy access to help-whether it's for meals, home care, transportation, or daily chores-means residents can focus on comfort, enjoyment, and their own well-being. Folks can stay connected with social media, photo galleries highlight community life, and everything is set up to keep people engaged and feeling safe while letting them enjoy as much independence as they want.

    About Liberty Senior Living

    Quail Haven Retirement Village is managed by Liberty Senior Living.

    Liberty Senior Living, founded in 1990 when the McNeill family purchased their first nursing home, has evolved into a prominent regional senior care operator managing over 29 communities across North Carolina, South Carolina, Tennessee, Florida, Louisiana, and Virginia. Under the leadership of President Will Purvis and backed by fourth-generation family ownership led by CEO John A. McNeill Jr., the company has experienced significant expansion, growing from two communities in 2010 to 21 campuses by 2025, with several additional projects under development. Headquartered in Wilmington, North Carolina, Liberty represents over 150 years of healthcare heritage dating back to the McNeill brothers' 1875 pharmacy founding.

    The company's signature INSPIRE wellness program reflects Liberty's comprehensive Mind and Body philosophy, emphasizing optimal health achievement across physical, nutritional, spiritual, social, and intellectual dimensions. Through a strategic partnership with NASM (National Academy of Sports Medicine) and AFAA (Athletics and Fitness Association of America), Liberty has positioned itself as a leader in the senior fitness industry, providing enhanced training opportunities and continuing education for staff. This wellness-focused approach extends throughout their continuum of care, which includes independent living, assisted living, memory support, skilled nursing, rehabilitation services, and Life Plan communities offering aging-in-place capabilities.

    Liberty's care philosophy centers on person-centered care delivered through The Liberty Way, viewing themselves as an extended family who honors each individual's life experiences, choices, and routines. Their clinical teams develop individualized care plans utilizing an integrative communication system between Health Centers, rehabilitation departments, and on-site Medical Directors. The organization provides comprehensive rehabilitation services through in-house physical, speech, and occupational therapists, featuring enhanced therapies including diathermy, ultrasound for pain reduction, electrical stimulation, and Activities of Daily Living Suites for real-world skills practice.

    Recent strategic initiatives demonstrate Liberty's commitment to innovation and growth, including the 2025 appointments of Robert Goyette as Chief Operations Officer and Max Newland as Chief Investment Officer to support expansion efforts. The company has invested heavily in acquisitions and renovations, including a million renovation of The Carlisle Palm Beach, while testing unique ownership models at new developments in Charleston, South Carolina. With Hayes Barton Place CCRC opening in Raleigh and additional projects planned, Liberty continues pursuing both acquisition and development strategies. The organization has earned national recognition for continuing care retirement community design and fitness/wellness operations, maintaining its founding values of quality, honesty, and integrity while adapting to evolving senior care market dynamics.

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