Overall sentiment across reviews is mixed, with strong and repeated praise for the facility's rehabilitation services and certain staff members, set alongside serious and recurring complaints about staffing levels, timely care, hygiene, and consistency of care. Many families and residents describe the therapy team and activity staff as outstanding — citing physical therapy as a ‘‘blessing,’’ measurable mobility improvements, clear communication from therapists, and an encouraging, resident-focused rehabilitation environment. Specific staff and administrators (for example, an Admissions Director named Tina, an activity coordinator Ms. Lisa, and a staff member named Michael) are repeatedly called out for professionalism, compassion, and hands-on problem solving. Several reviewers describe the facility as clean, with pleasant smells, good housekeeping, large accessible rooms, and attractive outdoor sidewalks, and they report that the facility can handle medical needs such as dialysis, IV antibiotics, and respite care.
However, the positive accounts are counterbalanced by multiple serious negative reports indicating inconsistent care and potential neglect. A frequent and urgent theme is understaffing — especially on weekends and less-supervised shifts — which reviewers link directly to delayed call-button responses (some reporting 30–60 minute waits), residents being left in soiled diapers for extended periods, and insufficient attention to nonverbal or immobile residents. Several reviews describe alarming situations: prolonged exposure to bodily fluids, stage 4 bedsores, untreated infections with concerns expressed about possible consequences (including mention of potential amputation), and residents left unattended or immobile for hours. These incidents indicate systemic failures in hygiene, wound care, and basic supervision for a subset of residents.
Staff conduct and qualification are another area of stark contrast. While many staff are described as kind, attentive, and genuinely caring, other reviews report rude behavior, staff cursing in hallways, yelling at residents, and complaints about unqualified or inattentive personnel. Medication administration and basic monitoring also came under criticism, with reports that vitals were not being checked and pills were handed out without assessment. These issues compound concerns about resident safety and clinical oversight. Communication and access are mixed: some families appreciated frequent update calls and the ability to do video calls using personal phones, while others found communication poor — citing a single facility phone, lost chargers, and delays in reconnecting residents to family, and instances where family could not reach their loved one for hours.
Facility operations and management appear to be in transition. Several reviewers mention a new admissions director and new administrative team that have instituted a renewed focus on CARE and customer service, and multiple comments indicate improvement since leadership changes. Positive statements about administrative responsiveness, tours for families, and the ability to accommodate complex medical needs suggest management is taking steps to address problems. Still, the presence of both glowing and severe negative narratives suggests improvements are uneven and may not yet be fully implemented across all shifts and care areas.
Activities, social inclusion, and community life are clear strengths in many reviews. Residents and families frequently praise the activity program (bingo, celebrations) and the inclusive attitude fostered by staff, creating a sense of belonging for many residents. These elements contribute to a warm, home-like atmosphere for those who experienced good care.
In summary, Windsor Rehabilitation and Healthcare Center presents a polarized portrait. For some residents the facility provides high-quality rehabilitation, compassionate staff, an active community life, and professional admissions and therapy teams that support recovery and family connection. For others the facility falls short in basic caregiving duties — particularly when staffing is thin — leading to delayed responses, hygiene and wound-care failures, and troubling reports of neglect. Prospective residents and families should weigh both the strong rehabilitation and activity offerings and the documented concerns about staffing and inconsistent care. When evaluating the facility in person, families should ask specific questions about staffing ratios (especially on weekends and nights), call-button response times, wound and skin-care protocols, medication and vital-sign monitoring practices, procedures for nonverbal residents and roommate assignments, infection control history, and how new administrative changes are being enforced across all shifts.
