Overall sentiment from the collected reviews is mixed: many reviewers praise Westmoreland’s Union Manor for its grounds, apartment size, and community offerings, while others report serious, recurring problems with building maintenance, cleanliness, ventilation, pests, and safety. The facility appears to be popular and offers attractive outdoor amenities and a strong sense of community, but several operational and environmental issues have raised health and safety concerns for some residents.
Facilities and grounds: The property itself receives strong positive mentions. Multiple reviewers describe lovely grounds with a creek, orchards, grape vineyards, and garden plots available to residents. The riverfront or river/creek location, deck and lanai options, and scenic landscaping are highlighted as major benefits. Interior apartment features are also praised in many accounts: apartments are described as substantially larger than typical (about 1.5 times bigger), with big closets, large windows, fresh paint, new blinds, and in some units lanai or deck access. Practical conveniences such as a well-stocked on-site store, laundry facilities on every floor, a large centralized laundry room, two lobby elevators, and an active activities program and lunch service (noted to be unavailable on Thursdays and Fridays) further contribute to the facility’s appeal. The long waiting list and comments that it is "worth the wait" indicate significant demand.
Care, staff, and community: Reports about staff and management are mixed. Several reviewers praise caring people, friendly residents, and staff who were "really nice" or "helpful," and note that pandemic vaccinations were handled quickly. At the same time, other reviewers describe staff and maintenance as largely unhelpful, with maintenance sometimes blaming residents for pest problems. Management responsiveness is inconsistent across reports: some residents note positive responsiveness and improvements (fresh paint, new blinds), while others say management claims it has no ability to fix major issues. This split suggests variability in resident experience depending on unit, timing, or which staff members they encounter.
Cleanliness, pests, and building maintenance: Serious concerns appear repeatedly about cleanliness and pest control. Several reviews mention moldy-smelling AC units, bed bug infestations, and filthy laundry machines. Common areas like carpeted halls are described as feeling dirty by some reviewers (though at least one reviewer explicitly noted no carpet). There are reports that HVAC systems merely recirculate air without adequate fresh-air intake or ventilation, which some reviewers link to health problems among residents. The combination of perceived inadequate ventilation, moldy AC, and pest complaints point to ongoing building maintenance and housekeeping problems that could affect vulnerable residents' health.
Noise, pollution, and safety: Location-related drawbacks are significant. Multiple reviewers cite high noise levels from a nearby highway and railroad, with trains and traffic regularly disturbing units. The proximity to busy transport corridors also raises concerns about air pollution. Safety issues are raised as well: broken street lights, homeless people across the street, and an overall perception of an unsafe area appear in several accounts. Some residents state they are afraid to speak up about problems because many residents receive HUD subsidies and fear retaliation or eviction, and they perceive HUD protection to be weak or ineffective. This sense of hopelessness about getting problems fixed is a notable recurring theme.
Patterns and contradictions: The reviews collectively paint a picture of a desirable physical campus and community virtues juxtaposed with serious operational deficiencies. Positive elements—large, well-appointed apartments, scenic grounds, active programming, and a caring subset of staff—coexist with complaints about sanitation, pest control, HVAC/ventilation, noise, and safety. Management behavior is reported inconsistently: while some residents have experienced responsive action and upgrades, others report management claiming an inability to address systemic issues. This suggests uneven property management performance or that improvements may be localized rather than building-wide.
Bottom line: Westmoreland’s Union Manor offers many attributes seniors and their families typically seek—spacious apartments, attractive grounds, community activities, and convenient services—but potential residents should weigh these advantages against repeated reports of maintenance, cleanliness, pest, ventilation, noise, and safety concerns. Those considering Union Manor would be wise to inspect specific units and building systems in person, ask management for documentation of pest-control measures, HVAC maintenance and ventilation plans, safety/security improvements (street lighting and exterior security), and clarify resident protections for HUD-subsidized tenants. The mixed reports mean experiences may vary considerably by building, floor, or unit, so a targeted, informed visit and questions about remediation histories are strongly recommended.
