Overall sentiment across these reviews is mixed to strongly negative, with a preponderance of serious care-quality and staffing concerns outweighing the facility positives. While reviewers do note attractive grounds, some pleasant rooms, available rehab/therapy services, and positive experiences with particular staff members or activities, the most frequent and alarming themes are neglect, unprofessional behavior, and safety/cleanliness failures. Multiple reviews describe situations that indicate systemic issues rather than isolated incidents, including improper wound care, refusal or failure to assist with hygiene, exposure to infection, dehydration, medication errors, and at least one report of death tied to inadequate care.
Care quality and resident safety emerge as the most critical areas of concern. Several summaries allege neglect of basic needs: residents left in bed for hours, refusal to wipe or assist with feeding, dehydration, and poor medication management. There are multiple detailed complaints about wound care being performed in non-sterile conditions or bandages falling off, as well as reports of feces on patients and pervasive odors — all of which point to serious lapses in infection control and dignity of care. Some families reported recognizing distress and pulling their relative out of the facility; others say they would not return or do not recommend the facility. These are not framed as isolated, one-off problems but as recurrent themes across reviews.
Staffing, professionalism, and communication are another major pattern. Reviews frequently mention rude or unprofessional behavior by staff, nurses who appear unconcerned or are outright unresponsive, and long waits on call bells (sometimes over 30 minutes). Several reviewers describe inconsistent staff quality — some employees are praised as nice and helpful, while others are reportedly rude or neglectful. A number of comments point to understaffing and overwork (including corporate-driven staffing cuts), inexperienced nurses, and times when nurses are absent during shifts or in meetings, which reviewers connect to slower response times and missed care. Family members also describe poor phone responsiveness and limited communication from administrators and nursing staff.
Facility cleanliness, maintenance, and safety issues are frequently cited. Complaints include dirty rooms, ants, an odorous environment, lack of bed rails, and broken outdoor lighting. While grounds are described as well-kept, interior maintenance and cleanliness appear inconsistent. Some reviewers characterize patient rooms and common areas as needing remodels or updates (one called the decor 'ER-like'), and note that dining room service and consistency of meals are variable even where individual family members liked some meals.
Activities and therapy receive mixed feedback. Positive notes include availability of arts and crafts, games, a physical therapy program, and a generally small and friendly atmosphere appreciated by some residents or families. However, other reviews describe limited therapy, inconsistent assistance with activities of daily living, and difficulty accessing doctors. The overall impression is that programming exists but its quality and consistency depend heavily on staffing and management.
Management and organizational culture are criticized for perceived lack of responsiveness and concern. Multiple reviewers report that administrators seemed unconcerned about complaints, that corporate staffing decisions have hurt on-the-ground care, and that there is a negative culture that tolerates poor performance. This is reinforced by reports of systemic problems (cleanliness, supplies shortages, and absent nurses) rather than isolated staff misconduct.
In summary, while Devon Manor has some clear strengths — pleasant exterior grounds, some good staff members, available rehab/therapy services, and positive experiences reported for rooms and certain meals — the dominant themes in these reviews are serious and recurrent: neglect of basic care, hygiene and wound-care failures, medication and feeding errors, poor staff responsiveness and professionalism, understaffing, and cleanliness/safety issues. These patterns suggest systemic problems in staffing, training, infection control, and management responsiveness. Prospective residents and families should weigh the cited positives against the frequency and severity of the negative reports, ask specific, documented questions about staffing ratios, infection-control procedures, wound-care protocols, incident reporting, family communication practices, and recent corrective actions before choosing this facility.
