Overall sentiment: Reviews portray Masonic Village at Elizabethtown as a highly resourced and well-regarded continuing care retirement community (CCRC) with overwhelmingly positive feedback about the campus, services and staff. The dominant themes are excellent dining options, an extraordinary breadth of on-site amenities, beautiful and meticulously maintained grounds, a strong continuum of medical and rehabilitative care, and a lively activity and social calendar. Many residents and family members report a sense of security, peace of mind and satisfaction with day-to-day life; move-in experiences are often described as smooth with strong assistance from admissions and mentoring from resident volunteers.
Care quality and medical services: The reviews consistently commend the on-site medical center, access to primary care, dental clinic and rehab/PCU services. Transitional care and physical therapy receive repeated praise for facilitating returns to independent living and for delivering high-quality rehabilitation. Many reviewers note that being able to access prompt medical attention on-campus is a major selling point and provides important peace of mind. At the same time, there are several divergent accounts: while many families describe compassionate, family-like care in the final months of life, a small number of reviews report deeply concerning, isolated incidents alleging neglect, mistreatment, forced transfers and visitation restrictions that required legal involvement. These serious negative reports are rare relative to the volume of positive comments but are significant and merit attention from prospective residents and families.
Staff, admissions and operations: Across the reviews, staff—from admissions and marketing to dining staff, therapists and security—are most frequently described as kind, patient, helpful and responsive. Residents mention specific supportive touches such as assigned mentors to ease transitions, detailed move-in support, quick maintenance response (including snow removal), and attentive dining/service staff. Admissions staff get numerous compliments for being informative and thorough. Operationally, the community provides maintenance-free living, periodic apartment cleaning, shuttle services, and many in-building conveniences. However, some reviews note administrative drawbacks such as occasional billing errors, a challenging or slow admissions/placement process, and periodic staffing shortages (e.g., no nurse on a given floor) that have affected some resident experiences.
Facilities, dining and amenities: The campus is repeatedly described as resort-like—large (1,400 acres), beautifully landscaped, and immaculately maintained—with walking trails, gardens, ponds and abundant outdoor space. Housing options are diverse: cottages with garages and patios, townhouses, apartments and newly remodeled units. Recreational amenities are robust: multiple dining rooms (often cited as six or seven venues), pools, spa, fitness center, art studio, music and worship spaces, libraries, gift shops, farmers market, and specialized shops. Dining is a standout feature for many reviewers: frequent praise for variety, quality, portion sizes and the social nature of shared meals. On the other hand, a few residents report average or poor experiences with food or comment that some older apartment units are small or dark.
Activities, social life and culture: Social programming is extensive—daily activities, clubs, concerts, lectures, craft classes, bus trips and holiday events are mentioned repeatedly. Residents report forming friendships quickly, benefiting from resident mentors, and enjoying abundant opportunities for engagement. The community's music and spiritual programs (multiple choruses, chapel services) receive particular praise. A few reviewers expressed a desire for greater ethnic and racial diversity among the resident population, indicating room for broader inclusivity efforts.
Costs, access and risk patterns: Cost is a recurrent concern. Multiple reviews emphasize high upfront entry fees and ongoing monthly charges, with some calling the community expensive or cost-prohibitive despite acknowledging value in services and care continuity. Wait lists for cottages, care units and particular services are also frequently mentioned, which can delay moves or transitions. Administrative issues such as billing errors have been reported by some residents. While most reports of staffing and care are positive, the presence of isolated but severe allegations regarding neglect, abuse or contentious transitions to higher levels of care should be considered by prospective residents; these reports are not the norm in the reviews but are serious enough to warrant inquiry during tours and admissions conversations.
Summary assessment and guidance for prospective residents: Masonic Village at Elizabethtown is consistently described as a best-in-class, full-service CCRC with an extraordinary campus, top-tier amenities, diverse housing options and an active social environment. It appears particularly strong in dining, campus maintenance, move-in support, on-site health services and recreational programming. Prospective residents should be prepared for significant costs and potential wait lists, ask detailed questions about fees and billing practices, clarify timelines for accessing specific housing or care levels, and inquire about staff-to-resident ratios and safeguards in clinical areas. Given the few but serious negative reports, families should also ask about incident reporting, resident grievance processes, oversight of care transitions and visitation policies. For many reviewers the combination of beautiful grounds, wide-ranging amenities, strong medical services and an engaged staff made Masonic Village a highly recommended choice; for others, cost, access timing and isolated operational/clinical concerns tempered enthusiasm. Overall, the predominant picture across reviews is one of high resident satisfaction, rich resources and a caring community, balanced with practical cautions about price, availability and the importance of verifying clinical safeguards before committing.
