Caring Heart Rehabilitation and Nursing Center

    6445 Germantown Ave, Philadelphia, PA, 19119
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Compassionate staff, concerning safety issues

    I had a mixed stay at Caring Heart. The therapists, many nurses, CNAs and social workers were compassionate and effective - rehab was excellent, rooms were clean and staff often went above and beyond. But I saw troubling safety and service issues too: medication errors, multiple falls and a serious dehydration/ER trip, food quality and allergen near-misses, and inconsistent nursing responsiveness tied to staffing shortages. I'd recommend it for short-term rehab if you stay vigilant about meds, diet and safety and confirm leadership responsiveness up front.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.31 · 666 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.1
    • Meals

      3.0
    • Amenities

      3.2
    • Value

      2.4

    Location

    Map showing location of Caring Heart Rehabilitation and Nursing Center

    About Caring Heart Rehabilitation and Nursing Center

    Caring Heart Rehabilitation and Nursing Center sits in downtown Philadelphia with 269 beds and a layout that feels roomy to most folks, and you'll notice the warm, inviting atmosphere when you walk in, since everything about the place tries to make the rehab stay feel comfortable and home-like, which can matter when people are dealing with health issues or recovery from surgeries, injuries, or illnesses. The staff put together personalized care plans for each resident, focusing on both short-term and long-term skilled nursing care and specialized programs like the Spark Rehab Program, so folks get physical, occupational, and speech therapies right onsite in a more coordinated way, and they also have palliative care, post-operative recovery help, and even onsite kidney dialysis when needed. You'll find care here that covers a lot of ground, since they also offer hospice care, respite care for family caregivers who need a break, and a continuum of care that keeps everyone in the loop after a hospital stay or during longer rehabilitation, with special attention on preventing rehospitalization and supporting safe returns home. The place is well-equipped with features meant to make recovery and daily living safer and maybe even a bit more pleasant, showing an effort to keep up with newer and finer accommodations and amenities in the area, though they've had their share of issues over the years, like safety hazards, problems with medication management, and some violations related to how staff handle resident care, assessment data, IV fluids, and hospice support, all of which have affected both physical health and the general feeling of safety and trust in the place. Caring Heart Rehabilitation and Nursing Center is fully accredited and has a reputation for good work in rehab care, earning a 3 out of 5 stars overall from CMS for health inspections, staffing, and quality, which puts them right in the middle of the range-so you'll probably want to look over the inspections and consider your personal needs and comfort level, especially since families often want to know about the violation history and what's changed since, but as far as services go, residents can expect the basics covered along with things like an onsite gallery to see the accommodations, infection control policies like a COVID-19 visitation plan, and the kind of amenities most people look for when they want a safe and comfortable place to rest and recover for either a short or longer stay.

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