Overall sentiment across the reviews is predominantly positive about Quarryville Presbyterian Retirement Community’s environment, amenities, and much of its caregiving staff, but there are notable and significant concerns reported by multiple reviewers—particularly around infection control and management responsiveness during COVID-related incidents.
Facilities and amenities are consistently praised. Reviewers describe the campus as beautiful, well-kept, and thoughtfully laid out, with small, comfortable apartments, attractive exteriors, and many on-site features including a heated pool, exercise room, café, ice cream parlor, and enclosed outdoor spaces. Multiple comments note ongoing capital improvements and modern equipment, which contributes to impressions of strong value for money. The community’s Christian orientation, family-inclusive dining, chapel/faith-based atmosphere, and a generally warm rural setting are cited as important cultural strengths that appeal to residents and families.
Dining and programming receive strong positive feedback. The food and chef are repeatedly singled out as excellent, and dining is described as comfortable and family-friendly. Activities are robust—bingo, concerts, pageants, trips, computer access in assisted living, and other social events are mentioned frequently—and many reviewers emphasize that residents are engaged, well-dressed, and participate in community life (including skilled nursing residents attending functions). That said, a few reviewers would like more regular daily indoor activities in some areas, indicating variability in programming frequency across units.
Staff and care quality are sources of both praise and concern. A large number of reviews describe staff as caring, professional, attentive, and dedicated; many people characterize interactions as respectful and dignified, and long-term employees and family connections (for example, a daughter who is a CNA) are cited as positives. Rehabilitation services and fitness staff are noted as strengths, including reference to a PhD-level rehab clinician. However, there are serious and persistent complaints regarding infection control within the skilled nursing facility: specific reports include PPE noncompliance, staff not wearing masks, at least one resident contracting COVID, and an assertion that not all staff were vaccinated. Several reviewers say their complaints were ignored by the nursing director and administrator, and at least one family member recommended moving to another facility because of these issues. These infection-control and leadership-responsiveness complaints stand in stark contrast to the many positive statements about caregiving staff and must be considered a significant red flag.
Management and staffing dynamics show mixed signals. On the positive side, many reviewers describe the campus as well run, with inviting and friendly admissions/office personnel and ongoing improvements to facilities and services. On the negative side, there are reports of agency staff being used in ways that some regular staff resent, staff feeling undermined, and at least one allegation of possible racial discrimination. A few reviewers specifically note that front desk staff were not friendly. Taken together, this suggests generally competent operational leadership with occasional lapses in staff management, culture, or complaint resolution—especially around high-stakes issues like infection control.
Overall assessment and recommendations for prospective residents and families: Quarryville Presbyterian Retirement Community offers a strong physical campus, a wide range of amenities, high marks for food and many aspects of programming, and many reports of compassionate, professional staff. These are substantial and recurring positives across reviews. However, the documented infection-control lapses, reports of incomplete staff vaccination, and family complaints about leadership responsiveness are serious concerns that prospective residents should address directly. Before moving forward, families should ask for up-to-date information on infection-control policies and audits, staff vaccination rates, how the facility handles PPE compliance and staff training, procedures for responding to family complaints, and the frequency/consistency of agency staffing. They should also tour the skilled nursing areas, speak with current residents and families about recent experiences, and review rehabilitation outcomes if that service is important. In summary, Quarryville offers a high-quality living environment and many satisfied residents, but there are isolated yet critical safety and management issues that warrant careful inquiry and verification prior to decision-making.
