The reviews for Rose View Nursing and Rehabilitation Center present a mixed but strongly polarized picture: many reviewers praise the staff, the activities program, and portions of the facility, while a significant subset report serious clinical and cleanliness concerns. The most consistent positive theme is the quality of interpersonal care. Numerous reviewers single out nurses and frontline staff as compassionate, dedicated, and "genuinely caring" rather than being there simply for a paycheck. Several individual staff members and teams receive specific praise (for example, Amber/Amber Schmoulder in admissions and the third-floor staff), and reviewers frequently describe a warm, family-like atmosphere and a strong team culture. Activities and community life are repeatedly highlighted — events such as Easter egg hunts, ballroom dance demonstrations, daily activities, and ministry services contribute to resident engagement and positive family impressions.
Despite these strengths, a concerning cluster of reviews details failures in medical care and hygiene. Reported issues include delayed or missing pain medication, an allegedly untreated urinary tract infection that persisted for two months, patient decline with weight loss and pneumonia, and even at least one reviewer attributing a death to lack of adequate medical service. Falls and other safety incidents are also mentioned. These clinical complaints indicate inconsistency in health monitoring, medication administration, and timeliness of medical response. The presence of a COVID outbreak and resultant visitation restrictions was noted more than once, which exacerbated family stress and limited oversight during that period.
Facility cleanliness and caregiver technique are another area of mixed feedback. Multiple reviewers describe unsanitary conditions, dirty rooms, and soiled clothing, and at least one reviewer characterizes staff as "rough and unhelpful." Conversely, other reviewers call the facility clean, bright, and visitor-friendly. This contrast suggests variability between units, shifts, or patient experiences — some floors (notably the third floor) and teams maintain high standards, while others fall short on hygiene and respectful handling of residents. Additional operational issues reported include misplaced belongings and delays in supply or stocking replacement.
Dining and day-to-day logistics are generally seen as weaker points. Several reviewers complain about poor lunch quality and small portions, though dinner quality is described as "okay" by some. One reviewer notes a staff member who enjoys cooking for residents, indicating that mealtime experiences can vary. Communication is another area of inconsistency: many reviews praise excellent communication among staff and with families, while others cite lack of communication and delayed responses to calls for care. This patchy communication aligns with the broader pattern of variable performance across staff and shifts.
Management and leadership receive mostly positive mention for fostering a supportive culture and helpful admissions process, and multiple reviewers express gratitude and recommend the facility based on these strengths. Volunteers and faith-based ministry add to a sense of community for some residents. However, the recurring clinical and hygiene concerns are significant and cannot be overlooked: untreated infections, delayed medications, weight loss, pneumonia, and safety incidents are high-severity issues that families should weigh carefully.
In summary, Rose View appears to have a core of highly committed, compassionate staff and a lively activities program that create meaningful positive experiences for many residents and families. At the same time, there are repeated and serious reports of medical neglect, inconsistent clinical care, cleanliness problems, and supply/communication lapses. These patterns point to uneven quality across the facility — likely differing by floor, shift, or department. Prospective families should consider in-person tours focused on infection control, medication management procedures, staff-to-resident continuity, and unit-specific cleanliness; ask for current clinical staffing levels and how the facility addressed past incidents (including COVID response and any recent improvements); and seek references from current residents’ families, especially for the specific unit where a loved one would be placed.
