Overall sentiment in the reviews is mixed but leans positive regarding day-to-day care, amenities, and the campus environment, while revealing recurring concerns about management decisions, policy changes, billing transparency, staffing consistency, and a small number of serious care incidents.
Care quality and staff: Many reviews strongly praise the staff across multiple levels of care. Countless comments describe caregivers, CNAs, nurses, therapists and rehabilitation staff as compassionate, attentive, and resident-focused. Reviewers repeatedly name individuals and teams (for example: Libby, Alashia, Jim, Trina and others) as exemplary and instrumental in transitions and recoveries; accounts describe family-like bonds forming between staff and residents and successful, intensive rehab outcomes. The rehabilitation center is highlighted often as a strength — with dedicated rehab staff, effective physical therapy programs, on-site skilled clinicians, and many reports of mobility improvement and successful recoveries. That said, several reviews report inconsistent care: understaffing, slow responses to call buttons, delayed medications, missed meals, or inadequate attention to personal care. A minority of reviews include serious allegations — rough handling, failure to address possible infections, or unprofessional interactions — which contrast sharply with the predominantly positive caregiver descriptions and suggest variability in staff performance or supervision.
Facilities, amenities and activities: The campus and buildings receive widespread praise. Reviewers describe Rolling Green Village as clean, well-maintained, and attractive, with beautiful landscaping, walking-friendly exteriors, and well-kept cottages and patio homes. Amenities cited repeatedly include an indoor pool, full exercise/wellness center, therapy pool, library, scheduled group exercises, communal dining areas, transportation services (bus to grocery stores, theater and appointments), and multiple fishing ponds. The community offers a wide variety of housing types — apartments, cottages, townhouse units, and single-family patio homes — and is pet-friendly. Activity programming is described as rich and varied: bingo, church services across denominations, trips, live music, and a busy activity calendar. These features consistently contribute to positive resident experiences and a country-club-like atmosphere reported by many families.
Dining and nutrition: Dining is one of the strongest recurring positives. Many reviewers describe the food as excellent or phenomenal — restaurant-quality meals, varied menu options, and accommodating dietary needs. Comments note the ability to customize portions and the enjoyment residents derive from meal-time socialization. However, dining policies and administrative decisions have produced friction: several reviews highlight a dining points policy that prevents guests or family members from using resident dining points and a rule that residents will be billed for guest meals, which families perceived as punitive. A few reviews also mention limited dining room capacity (particularly when memory or assisted units were expanded) and a planned expansion of dining facilities.
Management, policies and billing: A major pattern in the negative feedback concerns management decisions and policy changes perceived as petty or financially motivated. Specific examples reported by multiple reviewers include removal of package deliveries to residents’ doors, removal of magazines from common areas, and taking away a Keurig machine during renovations — changes described as making common spaces feel sterile rather than lived-in. Several families expressed frustration over opaque billing practices, such as a recurring $400/month internet/cable/community fee that was not clearly explained and resistance from administration to negotiate or clarify charges. While some reviews acknowledge professional and gracious administrative staff, others describe poor leadership, unwillingness to discuss complaints, or unempathic managers. A few reviews go further, alleging profit-driven behavior and decisions that have negatively impacted resident morale.
Safety, communication and specific incidents: Multiple reviews mention COVID-related lockdowns and visitor restrictions as sources of stress; those periods are described as difficult for residents and families. Separately, some reviewers report troubling safety or professionalism incidents — missing personal items (a cane), alleged theft, reports of rough handling by named staff, or poor response from management during hospitalizations. There is also at least one report referencing a serious administrative/regulatory concern (a one-star Medicare rating referenced by a reviewer) and an account of an offered room being unprofessionally withdrawn. These are isolated in the context of many positive reports but are significant because they point to lapses in safety oversight or communication in certain situations.
Construction and campus disruption: Multiple reviewers note ongoing construction or expansion projects. While many accept growth and expansion as signs of investment, a number of families described construction noise (early mornings, weekends), dust, and building vibrations that disrupted residents’ peace and enjoyment during what should be quiet years. Some found this tolerable and temporary; others felt it significantly diminished quality of life while work was underway.
Variability by unit and experience: A consistent theme is variability. Many reviewers describe outstanding experiences in independent living, assisted living, and especially rehab services. Conversely, a subset of reviews portrays memory care or particular nursing shifts as less reliable or even problematic. Several reviewers mention that experiences differ by time period, by shift, or by specific staff members; this suggests that overall institutional strengths coexist with gaps in consistency, hiring, training, or oversight.
Net assessment and takeaways: Rolling Green Village offers a high-quality built environment, robust amenities, excellent dining, rich programming, and many compassionate, skilled caregivers — particularly notable in rehab and therapy services. These strengths lead many families to highly recommend the community. However, potential residents and families should be aware of recurring concerns: management policy changes that affect daily comfort, billing transparency issues, occasional understaffing and care lapses, construction-related disruption, and isolated but serious allegations about handling and communication. Prospective residents should tour during different times of day, ask specifically about recent staffing levels, policy changes (package delivery, dining points, guest policies), billing and fees, and seek references from current families in the specific care unit they are considering (independent vs assisted vs memory vs rehab). This will help weigh the generally strong care and amenities against the documented inconsistencies and administrative concerns reported by multiple reviewers.
